JOB DESCRIPTION

View Vacancy – BK – Regional Contract Manager, SEO

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require.

Job Category

Foreign, Commonwealth and Development Office (Operations and Corporate Services)

Job Subcategory

Estates

Job Description (Roles and Responsibilities)

Main purpose of job:

To manage all aspects of Facilities Management of a range of 4-6 posts in APAC region; British Mission Offices, HOMs’ Residences & staff residential properties (SRPs). Provide FM support to these posts via a main contractor that has teams embedded in each post. To take responsibility for FM-related health & safety/compliance, infrastructure & ensure properties meet diplomatic needs.

To manage Reactive, Variable, & project budgets to an agreed delegated level agreed at the beginning of each financial year. To manage optimal prioritisations & achieve best value-for-money in the sue of these budgets

Key deliverables:

• Budgets to be managed to meet within +/-1%
• Manage contract via KPIs & agreed audit process regularly
• Ensure that legislative & health & safety compliance (manage risk)
• Maintain a positive relationship with posts & a win-win collaborative relationship with our FM contractor.

Roles and responsibilities / what will the jobholder be expected to achieve:

Operational Performance Management (40%)

• Lead my Posts to ensure it is safe, agile, compliant and allows the FCDO and ONE HMG Platform to deliver the core needs of HMG.
• Manage regional contract governance of the TFM contracts for APAC. Monitor performance and risk associated with operational delivery.
• Ensure regular non-statutory (routine) inspections and planned preventative maintenance programmes are met within agreed schedules across my Posts.
• Ensure reactive maintenance liability is resolved at pace & within budget.
• Resolve disputes with service provider & customers.
• Develop and manage supplier relationships.
• Lead Service Improvement initiatives.

Performance Management & Audit (15%)

• Ensure a robust audit programme and travel plans are in place for this period in APAC, using the RCM audit checklist.
• Record findings on the Virtual Library for reference & future audit. Carry out lessons learned through the appraisal period.

Finance & Resource Management (15%)

• Ensure approved APAC Operations and FMR budget targets are met (+/-1).
• Review budgets every month throughout the year, highlighting known risks and opportunities.
• Successfully implement OED Pillar Four to make best use of existing budgets and provide VFM to support safe, compliant and agile platform. targeted lifecycle investment and maintenance of business-critical assets.

Health & Safety Compliance (10%)

Support the Head of Operations APAC:

1. Ensure high risk services and installations (gas, water, electricity, lifts) are certified as compliant with the FCDO standards through regular statutory and mandatory maintenance;
2. Ensure risks to health and safety, critical services, single points of failure, and legal and statutory requirements are mitigated through planned maintenance programmes (PPMs);
3. Ensure FCDO OED policies and procedures are in place, up to date, fit for purpose and compliant.

Customer Relationships/Communications (10%)

• Maintain & develop FCDO key stakeholder relationships in APAC and implement/maintain formal face-to-face relationship meetings with key customers.
• Maintain a good collaborative relationship with wider ESND, commercial leads.
• Support, where possible, colleagues in Europe to help deliver the FM service there.

FM Project Delivery (5%)

• Ensure the Forward Maintenance Register (FMR) is evidence-based and correctly prioritized across APAC.
• Regularly review and update the Asset Register management tool for APAC Posts.
• Collaborate with & support ESND colleagues on their projects within APAC.

Overseas Maintenance Strategy (5%)

• Implement the Overseas Maintenance Strategy in the region that will help reduce the global backlog maintenance liability by 2030.
• Support the FMR scrub and re-prioritisation process (A-E to replace P1-P7).
• Improve FCDO estate compliance in APAC by collaborating with, & enhancing supply chain capacity, and commercial partner delivery.

Resources managed (staff and expenditure):

No direct line responsibilities, but arm’s length monitoring & feedback of contractor teams post-by-post is a key part of this role.

Essential qualifications, skills and experience

• Strong budget management skills
• Management of contracts using KPIs
• Knowledge of FM particularly as it relates to the FCDO estate
• Understanding of government procurement principles

Desirable qualifications, skills and experience

• Good communication skills
• Results-driven
• Interpersonal/conflict handling skills
• IOSH or NEBOSH accreditation

Required behaviours

Communicating and Influencing, Delivering at Pace, Making Effective Decisions, Managing a Quality Service, Working Together

Application deadline

30 November 2025

Grade

Senior Executive Officer (SEO)

Type of Position

Full-time, Fixed Term, Fixed term, with possibility of renewal

Working hours per week

36

Duration of Post

12 months

Region

Asia Pacific

Country/Territory

Thailand

Location (City)

Bangkok

Type of Post

British Embassy

Number of vacancies

1

Salary Currency

THB

Salary

172,444

Type of Salary

monthly

Start Date

2 February 2026

Other benefits and conditions of employment

The British Embassy offers a competitive remuneration package, including salary (will be abated for those not liable to tax), benefits, a leave entitlement, health insurance and comprehensive development programme based upon business need and individual staff requirements.

Learning and development opportunities:

The British Embassy Bangkok encourages all staff to develop their capabilities, through both formal training (courses) and informal (job-shadowing, coaching, on-the-job training etc.). The majority of our formal L&D opportunities are drawn from FCDO resources. All staff are encouraged to share their skills and experience with colleagues, through informal training (‘lunch & learn’) or coaching/mentoring. All staff are eligible for 5 L&D days a year.

There is also the opportunity to gain formal qualification in IOSH/NEBOSH

Working patterns:

This is a full time role – 36 hours/week, Monday to Friday.

We are currently operating a hybrid working pattern with at least 60% of the time being spent in the office.

The Embassy has a smarter working policy and is committed to offering flexible working patterns balanced with the operational requirements of the role. In crisis/emergency situations you may need to work as required to support the Embassy response, sometimes on a shift pattern, which may result in unsociable hours and/or weekend working.

As an inclusive employer we are happy to discuss alternative working patterns at interview or at the point of any job offer.

Other Information:

Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.

No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

The FCDO also operates an agile workforce. To facilitate this, you may be required to undertake other duties from time to time as we may reasonably require.

Additional information

This role is a fixed term contract until 31 March 2027, with possibility of renewal.

Please note that your application must be submitted before 23:55 on the day mentioned in the above field “Application deadline”.  

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

We advise you to allow enough time to complete and submit your full application since only applications completed and submitted before the deadline will be considered.

Please ensure that your application is authentically written based on your own experiences. If AI tools are used, their usage must only be limited to specific tasks such as ensuring formatting consistency and keyword relevance. The core content, personal narratives, and responses to behaviour and skill-based questions must genuinely reflect your professional journey, experiences, and achievements. We place great importance on originality and individual effort throughout the application process. Any form of plagiarism will result in immediate disqualification.

Note: All applicants are required to mandatorily fill the online application form completely including the employment and educational details, experience, professional skills and behaviour based questions. We will be thoroughly reviewing the applications and incomplete form in any respect may not be considered while shortlisting for the next stage.

Only shortlisted candidates for interview will be contacted. Interviewees will be assessed on the core behaviours/qualifications listed above. Unsuccessful candidates will be notified via the system in due time. Appointable candidates who were unsuccessful may be placed on a ‘reserve list’. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

To ensure a successful application, it is important that you explain how you demonstrate these behaviours, including through your experience. You are strongly advised to read the Success Profiles: Civil Service behaviours which provides detailed guidance on how the behaviours are defined.

Applicants are encouraged to use the STAR (Situation, Task, Action, Result) format to prepare specific examples of when they have demonstrated these behaviours in their application. Using the STAR format to provide evidence of your skills and experience in your application and at interview helps to give a structure. You briefly describe the situation in which you showed the behaviour, and then explain your task in addressing the situation, what action you took and the result of this.

For inclusivity and diversity, please remove the following personal information when uploading your CV: name, address, email address, age, date of birth, gender, and nationality.

The start date mentioned in the job advert is a tentative start date and the successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances.

Please note that it is likely that any non-Thai national who is successful in securing a role within the Embassy will need to leave the country and re-enter with a specific type of visa if currently living in Thailand or will need to apply for a visa before travelling here if currently based outside of Thailand. Whilst the Embassy can support you with this process, the costs involved will need to be met by the candidate.

Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

The British Embassy offers a competitive compensation package including a guaranteed 13th month pay, 20 days paid annual leave (calculated on a pro-rata basis if you join after 1 January), extensive medical insurance and access to a guaranteed 5 days of learning opportunities a year.

The British Embassy Bangkok promotes the following values:

• Collaboration

We support each other and are inclusive

We work closely with others to deliver

• Empowerment

We are innovative and adaptive
We achieve a healthy work-life balance, taking advantage of hybrid working

• Expertise

We build on and champion our diverse skills and expertise
We draw on data, technology and evidence

• Respect

We build trust and value differences
We invite and appreciate other perspectives

• Impact

We take a strategic approach
We prioritise and are all clear on expectations

To those applicants not short-listed, we extend our appreciation for considering the British Government as a potential employer.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.