JOB DESCRIPTION

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Night Recovery Worker (South London)

Location: Croydon Recovery House
Working Hours: 37 (waking nights)
Contract Type: Permanent
Salary: £26,648 – £30,140 (pro-rata)

Make a real difference in your community

Croydon Recovery House is seeking two dedicated Night Recovery Workers to provide compassionate, recovery-focused support to individuals in mental health crisis during overnight hours. This is an essential role that ensures our residents feel safe, supported and heard throughout the night.

As part of Waythrough (formerly Humankind and Richmond Fellowship), you’ll join a values-driven organisation committed to breaking down barriers and helping people live a life they value.

About the Role

As a Night Recovery Worker, you will provide continuous overnight support to residents, ensuring a therapeutic, safe and stable environment. You will carry out assessments, deliver brief interventions, monitor wellbeing, respond to crises and maintain accurate case records. You’ll work closely with the daytime team to ensure continuity of care and keep the service running smoothly around the clock.

This is a waking night role—meaning you will remain on duty, alert and available to offer support at all times.

What You’ll Do

• Provide emotional and practical support to residents throughout the night
• Conduct triage, screening and wellbeing assessments as needed
• Monitor risk and mental state, responding appropriately to crises or escalation
• Deliver brief 1:1 interventions and contribute to short-term recovery and safety planning
• Maintain accurate records, case notes and handover information for daytime teams
• Ensure the Crisis House remains safe, calm and therapeutic during night hours
• Liaise with mental health professionals, emergency services and partner agencies when required

About You

• You remain calm, composed and supportive when working with individuals in distress
• You have experience working in mental health, crisis support, supported accommodation or similar environments
• You can assess risk, maintain clear boundaries and respond effectively to challenging situations
• You are comfortable working independently during night hours while remaining part of a collaborative team
• You are compassionate, non-judgmental and committed to delivering high-quality care
• You have strong communication and record-keeping skills
• You are adaptable and comfortable working weekend hours to meet service needs

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email [email protected].

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.