Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

• Turn your lived experience into hope for others, join our team and make a real impact
• SCHADS 3 $40.62 per hour + penalty rates
• Part Time (20 hours per week) opportunity based in Gympie

Warmline is a non-clinical, peer-led suicide prevention phone service for people who have attempted suicide are experiencing suicidal thoughts or are at risk. Guided by your personal lived experience, you’ll offer empathy, understanding, and support in a shared space of compassion and mutual respect

About the opportunity

Warmline Suicide Prevention Peer Workers provide a safe, validating environment where people reaching out feel heard, understood and supported. You’ll help individuals explore coping strategies, co-develop safety plans and navigate relevant local and online supports.

You will support people during scheduled calls, building trusting relationships that foster hope, connection and a sense of hope.

People seeking support can request a callback for help with their distress, concerns or worries. A Team Leader will match them with a suitable peer worker, who will make contact within 48 business hours to arrange a time for a conversation. Individuals may choose a single call or up to eight weekly calls for ongoing support.

Shift Times:

Monday–Wednesday: 1:30pm–7:00pm

Saturday: 10:00am–3:30pm (penalty rates apply)

This is an office-based role located in Gympie.

About you

You bring personal lived experience of suicidality or suicide bereavement and a genuine desire to walk alongside others on their recovery journey. You offer a calm, non-judgmental and compassionate presence and you’re comfortable sharing aspects of your lived experience when it may be helpful and supportive.

You’ll engage with people to discuss their distress or suicidality, explore coping tools, and co-create safety plans that honour their strengths and goals. You’ll be supported every step of the way through supervision, team connection and ongoing development opportunities.

To be successful in this role, you will need:

• Lived experience of suicidality or suicide bereavement
• Non-judgmental, supportive attitude and ability to empathise
• Right to work within Australia
• Current valid Driver’s Licence and the ability to undertake some travel
• NDIS Worker Orientation Module Certificate (Quality, Safety and You) – free online course
• National Police Records Check
• NDIS Worker Screening Check and Working with Children”s Check
• Desirable: Relevant qualifications or commensurate experience in working in the mental health or community services sector, generally Certificate IV qualification (Health/Mental Health, &/OR Diploma/Certificate IV in Mental Health Peer Work)

What we will offer you…

• A purpose driven culture where people can thrive, everyone is respected, and differences are valued
• An equitable, diverse, and socially inclusive work environment
• Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
• Meal and Entertainment allowance via salary packaging up to $2,650 per annum
• Receive 17.5% leave loading every time you take annual leave
• Paid parental leave after 12 months of ongoing employment
• Access for you and your family to our Employee Assistance Program

How to Apply
To apply for this role, please submit:

• A cover letter outlining your lived experience of suicidality or suicide bereavement and why you feel called to use this experience to support others

• Your current résumé, including two referees

For a confidential discussion about the role, please contact Nicola Griggs at [email protected]

To view the full Position Description and submit your cover letter outlining your relevant lived experience and Resume, click APPLY

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

Job Description Summary

Warmline Peer Workers draw on lived experience to offer non-judgmental support, coping tools and safety planning for people in suicidal distress.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select “Apply” below to complete your application.

Applications Close

21/12/2025