Associate Operational Data Management Officer

  • Location:
  • Salary:
    negotiable
  • Job type:
    Full-Time
  • Posted:
    2 weeks ago
  • Category:
    Information and Telecommunication Technology
  • Deadline:
    December 15, 2022

JOB DESCRIPTION

 

Standard Job Description

Associate Operational Data Management Officer Organizational Setting and Work Relationships The UNHCR Data Transformation Strategy 2020-2025 envisions that by 2025 UNHCR becomes a trusted leader on data and information related to refugees and other persons of concern, thereby enabling actions to protect and to empower persons of concern. The Strategy stipulates investing in four complementary priority areas: data management and governance; information systems; capacities and skill development; and culture for evidence-informed decision-making. The strategy envisages data and information management functions in UNHCR carried out in a complementary and inter-linked manner between Headquarters Divisions and Services, Regional Bureaux, country operations and key external partners, including persons of concern. An important element is the establishment of Data, Identity Management and Analysis (DIMA) units in all Regional Bureaux and potentially corresponding units in country operation, led by a senior staff to ensure that UNHCR has a capacity to produce, in line with global standards, quality data, information products, conduct region-level analysis, guide registration and identity management, and advise on responsible and effective data use at country- and regional-levels. Operational data includes the following: population and demographic statistics, case management information, assessment results, situational analysis, protection incidents, vulnerability and risks, and programme response plans, delivery and implementation. It will be both sectoral data and inter- and intra-sectoral data. Systems that manage operational data include registration systems, sectoral monitoring systems, protection and programme monitoring systems, biometrics and identity management systems, case management systems and other data management approaches such as profiling and household surveys that manage the types of data defined above. The Associate Operational Data Management Officer (AODMO) supports the operational data systems and activities that fall under the responsibility of the respective country, regional or global entities. S/He functions under the supervision of the DIMA Coordinator/Senior Information Management Officer /Senior Registration and Identity Management Officer /Operational Data Management Officer or as delegated. The AODMO liaises closely with the relevant technical units at the country, region or headquarters level for technical guidance on data and application management. The AODMO is closely collaborating with the headquarters technical division responsible for information systems and technology to ensure that global standards relating to operational data systems, including systems that process personal data of the persons of concern, meet the UNHCR global standards, including data security. The Associate Operational Data Management Officer supports data-related activities conducted in the core applications, whether conducted by UNHCR, partners or Governments. The incumbent will provide high-quality, user-focused support services to UNHCR field operations and partners, in line with agreed standards and objectives. S/he also supports and implements provision of user access to systems and applications in accordance with data protection protocols. The incumbent supports building reports, templates and forms out of the operational data systems, including refugee registration and case management systems. As delegated, the Associate Operational Data Management Officer coordinates closely with information management, registration and other functions in the Field, relevant sector leads, the Regional Bureaux and relevant Divisions in Headquarters to promote regional and global consistency in operational data management, including registration, population data and personal data. The incumbent may closely work with partners, including Government users of UNHCR applications. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Manage the use, maintenance and technical support of core operational data applications, including systems that manage refugee registration and identity management, including overseeing the quality of data collection and ensuring consistency with standards and guidelines. – Perform database administrator functions in relation to local field server machines that contain operational data, and refugee and other persons of concern data. – Respond and manage user access permissions for UNHCR staff, local government and NGO partners to global applications in accordance with the policies and standards, including the Data Protection Policy and regional or local country data protection protocols. – Assist in designing and developing standard reports, templates and forms, while ensuring consistency with global guidance and policies, and in consultation with relevant stakeholders, including business module owners. – Identify, diagnose and escalate for the resolution of technical user errors, bugs and queries related to UNHCR core applications on persons of concern data and other operational data systems, in consultation with headquarters, external developers and support teams. – Contribute to the capacity building and guidance of technical users and administrators. – Monitor user management and conduct regular clean-up of user accounts and access permissions in accordance with relevant guidance and procedures of the applications and systems under his/her responsibility. – Monitor device and user management within local client and field server solutions, including monitoring frequency of data synchronization to prevent and mitigate data loss. – Analyse and respond to user requests and queries, including compilation and assessment of applications enhancements and change requests. – Assist with data quality assessment, data clean-up and data mapping from legacy or external database systems to the applications, as required. – Conduct data collection audits as required. – Conduct field testing of new functionalities within respective applications, as required. – Support the design and strengthening of operational reports and statistics, including provision of training and user guidance. – Support discussions and definitions of business requirements for interoperability of local tools and applications within the core applications, in consultation with business owners and relevant governance structures. – Keep apprised of evolving technology and new business needs to support operational data management systems, including registration, identity and population data management in the country operations; – Provide business analysis for operational needs. – Perform other related duties as required. Minimum Qualifications Years of Experience / Degree Level For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree Field(s) of Education Computer Science Information Technology Economics Statistics Social Science or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified Relevant Job Experience Essential: Excellent computer skills, particularly in data management. Technical expertise in registration, operational data management and individual case management. Knowledge of SQL or Microsoft Dynamics CRM. Knowledge of UNHCR data standards and procedures. Desirable: Previous experience in registration or individual case management, including use of UNHCR proGres and/or BIMS software. Completion of UNHCR learning programmes or specific training relevant to functions of the position. Functional Skills DM-Data Management IT-IT Refugee Systems & Applications DM-Data collection methodologies DM-Database Design & Development DM-Protection Data Management Systems IT-Biometrics IT-Business Analysis (BA) DM-Data Collection and Analysis TR-Training – Virtual and face to face (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates. 

Desired Candidate Profile

The Associate Operational Data Management Officer (AODMO) supports the operational data systems and activities that fall under the responsibility of the respective country and regional entities. S/He functions under the supervision of the DIMA Coordinator/ Registration and Identity Management Officer as delegated. The AODMO liaises closely with the relevant technical units at the country, region, or headquarters level for technical guidance on data and application management. The AODMO is closely collaborating with the headquarters technical division responsible for information systems and technology to ensure that global standards relating to operational data systems, including systems that process personal data of the persons of concern, meet the UNHCR global standards, including data security.

Excellent computer skills, particularly in data management. Technical expertise in registration, operational data management and individual case management. Excellent knowledge of PRIMES tools, SQL, web development, or Microsoft Dynamics CRM. Knowledge of UNHCR data standards and procedures. 

Required languages (expected Overall ability is at least B2 level):

English,

 

Desired languages

French,

 

Operational context

Occupational Safety and Health Considerations:

 

To view occupational safety and health considerations for this duty station, please visit this link:https://wwwnc.cdc.gov/travel

Nature of Position:

 

Regional Bureau for Southern Africa covers 17 countries, 16 of which are running on PRIMES (Population and Identity management eco-system). Roll out of PRIMES is expected to take place in Republic of Congo in early 2020 and therefore the entire Bureau will be running on PRIMES applications. The Regional ODM (PRIMES Support) is expected to: – Trouble shoot PRIMEs applications (v4, RApp, BIMS, GDT); – Prepare reports and templates both for documentation and statistical purposes for the countries in the region according to the Governments and operation needs; – Run and prepare data audit reports upon request; – Run and prepare data quality report on registration data; – Support and trouble shoot applications which the Bureau envisage to deploy and roll out in the region e.g. self-service kiosk applications, codes and business requirements for interoperability with National Civil Registry – Support and trouble shoot Cash Assit applications as part of PRIMES.

Living and Working Conditions:

 

Pretoria is a city located in the northern part of Gauteng Province in South Africa. It is one of the country’s two capital cities serving as the executive (administrative) and de facto national capital. The other is Cape Town, the legislative capital. The Central Business District (CBD) of Pretoria has been the traditional centre of government and commerce, although today many corporate offices, small businesses, shops and government departments are situated in the sprawling suburbs of the city rather than the CBD. The city has a population of approximately 1,985,997 with an influx of foreign nationals. Pretoria has over the years had very diverse cultural influences and this is reflected in the architectural styles that can be found in the city. The main languages spoken in Pretoria are Pedi, Afrikaans, Tswana, Tsonga, Zulu and English. Ndebele and Sotho are also widely spoken. The living class in Pretoria can be classified as middle to high income earners. The living conditions in South Africa are generally very good. Housing and basic commodities are readily available. The country has an abundance of health providers of all sectors. The country’s infrastructure and communication facilities are of international standard and are amongst the best in the African continent. Crime continues to be of concern. Burglaries (house break-ins) and car-jacking are common. ATM fraud is also rampant as well as cyber-crime – financial related. Being a Regional Bureau position with Regional coverage, the s/m is expected to travel on missions to remote locations in the field, where the quality of life and working conditions would be challenged alongside with security concerns. 

Additional Qualifications

 

Skills

 

Education

BA: Economics (Required), BA: Information Technology (Required), BA: Statistics (Required) 

Certifications

 

Work Experience

Working with Persons of Concern: Asylum Seekers, Working with Persons of Concern: Internally Displaced Persons, Working with Persons of Concern: Others of Concern, Working with Persons of Concern: Refugees, Working with Persons of Concern: Returned Refugees, Working with Persons of Concern: StatelessCompetencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Bi-annual Compendium 2022 Part B – November 2022 

 

 

 

 

Functional clearance

This position requires Functional Clearance