Terms of Reference
The incumbent will work under direct supervision of WASH Officer and guidance of the Senior Programme Officer and Head of Sub Office in Gambella with regular technical support from and consultation with WASH Officer at country level. S/he is the focal point for the UNICEF-UNHCR Regional WASH Programme for Refugees, IDPs and Host Communities in East Africa (R-WASH). S/he will ensure close follow-up, implementation, monitoring, supervision, technical support and coordination of all activities related to the R-WASH utility programme in Itang woreda including Nguenyyiel, Tierkidi and Kule refugee camps and host communities.
The incumbent will work closely with the UNHCR WASH Team in Gambella and coordinate closely with the UNHCR WASH Officer in Addis Ababa and UNHCR R-WASH staff in Jijiga. The position requires close collaboration with government, UNICEF and contractors and frequent sharing of information with all relevant parties. The internal contacts are with other colleagues in the field, in particular working with camp management, site planning/shelter, health, nutrition, education, protection, livelihoods, CRRF, and community services sectors. S/he will maintain active technical link with UNHCR WASH Officer Addis Ababa.
S/he will closely work with staff from UNICEF, Operational and Implementing Partner’s Organizations, Government authorities including Refugees and Returnees Service (RRS) and Gambella Regional Water and Energy Bureau (RWEB), Itang Utility staff, private sector, local leaders, and all other relevant stakeholders to discuss and share information on the issues related to WASH services in refugee camps and the surrounding communities. UNHCR Manual & technical guidelines, programme objectives, Operations Plans, UN and UNHCR financial/budgetary rules and regulations will guide the work of the Associate WASH Officer. S/he is also expected to stay abreast of the challenges in the region posed by the political context; conflict; seasonal environmental hazard including floods, disease outbreaks; the UN and humanitarian reform and institutional developments.
Leadership and Coordination
• In collaboration with UNICEF, follow-up and supervise all activities related to the R-WASH utility programme to meet the UNHCR standards of assistance in the designated locations.
• Ensure regular and effective coordination with all actors from user groups and UNICEF to contractors, NGOs and utility staff, local authorities, and government line ministries. S/he will participate/represent UNHCR in the regular steering committee meetings and joint monitoring field visits for the Itang water system optimization project on monthly basis.
• Participate and represent UNHCR in meetings, forums, workshops, and visits with all actors involved with the R-WASH project and existing projects linked to R-WASH.
• Liaise between UNICEF, Government authorities, user groups, and all actors involved in the R-WASH project from refugees, host community leaders and water user groups, to contractors, UN agencies, NGOs, and technical working groups.
WASH Strategy, Planning, and Programme Support
• Provide strategic support and guidance to the partners on all activities related to WASH including the ongoing community engagement strategy being implemented under sanitation and hygiene activities in the camps.
• Jointly with the WASH Partners, update detailed needs and resource assessments and revise designs of technical plans as necessary, considering practical aspects of implementation, and relevant technical specifications and guidelines.
• Contribute to the budgeting and planning processes and financial management of the WASH programme.
• Formulate project submissions including budget to respond to identified needs in collaboration with appropriate authorities, implementing partners and UNHCR programme and technical sectors.
• Advise on the strategic development of WASH aspects of the R-WASH programme, including potential expansion within Gambella operation.
Technical Assistance and Capacity Building
• Provide technical guidance and support to Partners on all water, sanitation, and hygiene promotion issues, to ensure quality, cost-effectiveness, sustainability, and environmental soundness in their implementation and in accordance with UNHCR policies, standards, and priorities.
• Share, seek and offer advice as a contribution to problem identification and solving where needs arise (technical, operational, conflict resolution, negotiation etc.).
• Trouble shooting and risk management: constantly observe and analyze potential problems and risks and to contribute to their mitigation (e.g. from natural hazards, social tensions, capacity issues, mismanagement etc). Regularly attend the Itang Utility Board meetings and other technical working group forums.
Monitoring, Evaluation and Quality Assurance
• Proactively monitor all aspects of the R-WASH project implementation (studies, construction, trainings, communications, materials, work sites etc.) in close collaboration with UNICEF and to flag deviations from schedules, specifications, and planning. Work with the UNHCR Sub Office Program Unit; monitor existing WASH projects in the refugee camps and host community, including participating in the periodic performance monitoring of WASH partners.
• Ensure that mechanisms to monitor the performance of UNHCR’s Partners on WASH activities in the refugee camps and host community are in place.
• Actively follow up project implementation activities to help ensure quality control, transparency, accountability.
• Ensure that the WASH Monitoring System (WMS) data collection and reporting is carried out properly and timely with quality information.
• Review the quantity and quality of water provided in the target refugee camps jointly with the partners, carry out an assessment on the quantities of water provided to refugees and related water losses.
• Regularly review the WASH situation in the refugee camps and jointly with the partners carry out assessments of the WASH service delivery and their physical conditions based on UNHCR standards.
Reporting, communication, and documentation
• Report regularly on WASH activity implementation, while maintaining accurate records of the relevant WASH indicators.
• Maintain effective and transparent communication channels on all aspects of the WASH programme.
• Contribute to accurate and timely reporting of R-WASH project implementation and of performance indicators. Ensure documentation is maintained and shared (messages, reports, analysis, correspondence, minutes etc). Share lessons throughout the project implementation.
• Regular exchange, consultation and feedback expected with UNHCR, UNICEF and all actors related to the R-WASH programme.
Associate WASH Officer Organizational Setting and Work Relationships The Associate WASH Officer assists in the provision of professional technical support and guidance on activities within the areas of Water, Sanitation & Hygiene (WASH) in the locations within the Areas of Responsibility (AoR). The Associate WASH Officer is normally supervised by (Senior) Programme or WASH Officer and may receive technical guidance and support from the functional unit in Headquarters. In addition, the incumbent will be expected to work within multi-functional and interdisciplinary teams. The Associate WASH Officer will support UNHCR, in coordination with the Government, to assess needs and coordinate the provision of WASH, and in particular, hygiene promotion services to Persons of Concern (PoC) to UNHCR. This will include coordination at site level with WASH partners in conjunction with the government authorities, and monitoring progress of hygiene promotion programme implementation to ensure that an adequate level of hygiene promotion service is provided at each site in accordance with the UNHCR WASH Manual and Technical Guidelines, and applicable UNHCR Standards and/or National Standards. S/he will follow a rights-based and community focused approach to programme design and implementation. The incumbent will follow the five principles for protection, accountability and WASH as outlined in UNHCR’s WASH Manual. Where there is no senior WASH colleague in operation or the region, the incumbent should maintain regular communication with the WASH team in HQ for technical advice, information, and access to updated global tools and resources. In order to ensure wider reach out to the refugees and other persons of concern and ensure their close involvement in the delivery and management of the Water, Sanitation & Hygiene (WASH) services, the incumbent will need to establish an appropriate consultative and monitoring framework which would draw the experience and expertise of a wide range of actors both internally and externally. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity. Duties Leadership and Coordination – Coordinate activities of WASH implementing partners, together with other UN agencies, governmental and non-governmental organisations (NGOs) and other partners within the AoR to ensure delivery of WASH services to beneficiaries (PoC and host community) meets UNHCR and /or nationally recognised and most up-to-date standards and policies. – Where there are PoCs living outside of camps/settlements, work with partners to ensure the enjoyment of the human right to water and sanitation by all PoCs. – Work with senior WASH staff (or management) to engage government and partners, following the Global Compact on Refugees (GCR), to unlock resources (humanitarian and development) for the design and construction of community-centred infrastructure, improved hygiene conditions, safe management of water and sanitation services and service provision upgrades in refugee hosting areas. – Work towards ensuring that all decision making regarding WASH services takes in to account the needs and capacities of PoC, and the solutions proposed by PoC. – Facilitate WASH coordination among partners, ensuring that inclusive and good practice coordination structures for all technical sectors covered are in place, and that sector coordination functions at national and field levels are in line with operational and partner requirements. – Address gaps and overlaps in UNHCR funded WASH programmes and unmet needs, and the activities are oriented to addressing priority WASH issues. – Facilitate and provide support to a multi-sector ¿technical unit¿ in the AoR, including sector functions covering site planning, shelter, health, nutrition, and environment. – Where relevant, provide support to national government(s) for inclusion of PoC within national SDG 6 development plans (Urban and Rural) and financing mechanisms and service delivery systems. – Contribute to building key WASH strategic partnerships with development and humanitarian agencies to support inclusion of refugee WASH services within national systems and development financing mechanisms. – Engage with Urban WASH actors (GAUC, UCLG, UNHABITAT, Municipal Authorities, Utilities, and relevant government line ministries) for preparedness planning, inclusion in pro-poor tariffs, and provision of WASH services to PoC hosted in urban areas. WASH Strategy, Planning and Programme Support – Maintain and follow a WASH strategy which identifies the targets and approaches for water supply, excreta management, personal and environmental hygiene (including menstrual health), solid waste management, vector control, and institutional WASH facilities. – Jointly with WASH partners and other stakeholders, update detailed needs and resource assessments and revise designs and technical plans, taking into account practical aspects of implementation, long-term sustainable solutions, and relevant technical specifications and guidelines. – Advise and assist the UNHCR programme staff on the development of WASH aspects of the programme including planning, budgeting and input to financial management of the programme. – Involve PoC during planning, design, implementation, and monitoring of WASH services using an age, gender and diversity approach. – Work towards the inclusion of all UNHCR PoC into the WASH Strategy, which considers at a minimum WASH access data collection, and advocacy for inclusion of all PoC (both in camp and out of camp) within national systems of WASH service provision Technical Assistance and Capacity Building – Plan and address adequately the needs of women, children, the elderly and people with disabilities in planning and implementing WASH activities. – Support operations to define the scope of UNHCR involvement, expressed in terms of overall and operational objectives during emergency, transition, and protracted phases. – Support the review and analysis of partner project proposals and budgetary submissions. – Use community-based approaches, including clear involvement of women, girls, boys, and men, elderly, persons with disabilities in the design of WASH related infrastructure, products, and services. – Provide technical assistance to UNHCR office(s) and programmes in the development, integration and mainstreaming of appropriate client-focused and cost effective WASH programmes. – Ensure development of information, education and communication materials through community consultations, collaborating with women, girls, boys, men, elderly, persons with disability, and other potentially marginalised groups. – Facilitate capacity strengthening activities of UNHCR and its implementing/operational partners to address key areas of WASH importance to PoC. – Contribute to capacity and competence building of UNHCR’s staff on both hardware and software components of WASH – Ensure community capacity building is carried out through multi-discipline teams working with women, girls, men, and boys of the community to train and empower them on WASH related aspects including: menstrual health, hygiene promotion, operation and maintenance, monitoring and reporting, and other topics. Monitoring, Evaluation and Quality Assurance – Monitor and evaluate WASH programmes within the AoR against standard UNHCR and SDG indicators to ensure that programmes are evidence-based and implemented in a comprehensive, client-focused, and cost effective manner. – Ensure monitoring and evaluation is carried out following UNHCR¿s WASH monitoring system using standard resources for data collection, analysis and interpretation. – Ensure that all data regarding the boreholes and WASH infrastructure is updated on UNHCR¿s GIS portal and relevant website(s). – Monitor the collection and recording of SDG 6 WASH access data in the WASH Monitoring System for all UNHCR PoC to enable comparative reporting against national averages, to ensure that refugees/IDPs are not being ¿left behind¿. – Collate WASH services access data (for both in-camp and out-of-camp PoC) to identify and promote inclusion of PoC within national SDG 6 development plans and financing mechanisms and service delivery systems. Reporting and Accountability – Foster PoC¿s access to feedback and accountability mechanisms for the WASH services. – Collate and contribute to analyse data on the satisfaction of PoC with regards to WASH services. – Draft regular sectorial reports and submit material for preparation of periodic project monitoring reports as required. – Report regularly on WASH activity implementation by all WASH partners, while maintaining accurate records of all relevant performance indicators. – Provide input to adequate reporting, timely updates and briefings to donor and management. – Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree Field(s) of Education Agriculture Civil Engineering Environmental Sciences Hydrology Geology Natural Resources Management Project management Construction Public Health Rural Development Community Development Anthropology Social Science Sociology Social work Architecture Social Developmnt Urban policy & planning Water resource /development Water/Sanitation Engineering or other relevant field. (Field(s) of Education marked with an asterisk* are essential) Certificates and/or Licenses Not specified (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential Proven expertise in the area of WASH including surveys, programme implementation, monitoring and evaluation, and coordination. Desirable Knowledge and understanding of water and wastewater hydraulics and physical, chemical and biological properties; solid waste management practices, vector control and hygiene promotion/awareness raising strategies. Knowledge and understanding of relationship between water, wastewater, solid waste, vector control to public health indicators, and value of hygiene promotion/awareness raising and behaviour change methodologies. Functional Skills WA-WASH Assessment: Survey planning, implementation and oversight WA-WASH-related Technologies PG-Programme Management (programme cycles and reporting standards) CO-Reporting skills IT-Geographic Information Systems (GIS) IT-Computer Literacy UN-UN/UNHCR Mandate and Global Strategic Priorities PR-Country Operations applying the Cluster Approach (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
This position requires Functional Clearance