Case Management Coordinator

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  • Salary:
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  • Posted:
    1 week ago
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  • Deadline:
    November 29, 2022


Case Management Coordinator  (220007YT)


The role of the national Case Management Program Coordinator will be to take on a key role in the implementation and overseeing the quality of work of the case management sector, lead on the capacity building of Save the Children’s case management teams, support capacity building and development of National NGOs in case management, and take a key role in the sector working groups and task forces. She/he will ensure that SC Lebanon’s work in this sector is fully aligned with the inter-agency approaches and tools/SOPs developed by the Child Protection in Emergency Working Group (UNHCR-UNICEF-MOSA), its Case Management sub-working group, and that it strategically contributes to the medium- and long-term CP system strengthening work led by the Ministry of Social Affairs (MOSA).

In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours and tasks accordingly.


Level 3:  the post holder will have contact with children and/or young people either frequently (e.g., once a week or more) or intensively (e.g., four days in one month or more or overnight) because they work country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.


Reports to: Child Protection and Education Programme Manager

Staff reporting to this post: 4-6

Direct: Case Management Officers

Indirect: Caseworkers

Budget Responsibilities: As per SCI Scheme of delegation

Role Dimensions: Team management, coordinating with other departments


Programme implementation/management

  • Responsible for the overall implementation of case management work and alternative care (when applied), while ensuring full compliance with the Practical Guidance for Child Protection Case Management Services in the Emergency Response, SOPs, Alternative Care in Emergencies (ACE), and Child Protection Minimum Standards (CPMS)
  • Provide technical back up to CP teams in all areas of operation in setting up more effective and accountable internal systems for early detection and timely intervention for children at-risk, while ensuring gender equality and inclusion are being prioritized
  • Support Program Manager in forecasting budgets related to grants with case management interventions and ensuring close follow up on progress in terms of budgets
  • Support the integration and mainstreaming of child protection case management into the other core sectors of the SCI Lebanon program
  • Oversee and lead on implementation and progress of SCI’s partners implementing case management interventions.

Team management and capacity building

  • Train and coach staff and partners to effectively carry out case management interventions with the most vulnerable children at risk, while ensuring teams are capacitated on emergency response interventions
  • Develop tailored capacity building and development plans as per the needs of the staff and partners, while ensuring contextualized intervention plans are in place
  • Work closely with the case management officers in overseeing quality implementation, and ensuring proper capacity building is provided in terms of team management, case file auditing, and quality support provided to caseworkers
  • Input into development of interagency tools and capacity building plans related to case management.

Monitoring and Evaluation

  • Regularly visit project sites to ensure that teams are appropriately supported to drive case management forward and ensure learning is documented and shared
  • Develop and ensure all relevant tools are in place and in compliance with the project and donor’s needs and requirements
  • Provide timely inputs to programme and donor reports on case management project activities in compliance with internal Save the Children requirements and any relevant external donor requirements.


  • Comply with and promote Save the Children policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.


  • Degree in Social Sciences/Social Work/ psychology or a field(s) relevant to international development assistance.
  • Fluency in written and spoken English and Arabic.


  • At least 4 years of professional work experience in fields relevant to child protection and team management, proven technical expertise in case management required
  • Highly developed leadership and coordination skills
  • Ability to work well in a team, under pressure, and appropriately respond to the changing needs.
  • Demonstrated understanding of international humanitarian response architecture, co-ordination mechanisms, humanitarian reform, and action
  • Commitment to Save the Children values, including willingness to abide by and enforce the Child Safeguarding policy
  • Experience of working in case management in emergency context.
  • Ability to submit timely reports for internal and external submission.Desirable
  • Demonstrated experience in motivating and building capacity of teams and staff
  • Demonstrated experience in managing a team in a humanitarian context
  • Ability to work well in a team, under pressure, and appropriately respond to the changing needs
  • Ability to plan well for direct and indirect implementation, while ensuring progress is going according to plan.
  • High-level communication skills, including ability to speak formally, negotiate, demonstrate tact and diplomacy, and advocate for child protection issues with humanitarian community and authorities.
  • Computer skills (especially Excel).

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.






: Beirut

Employee Status

: Fixed Term

Closing Date

: Nov 29, 2022