CP Case Worker Assistant – Raqqa

  • Location:
  • Salary:
  • Job type:
  • Posted:
    2 weeks ago
  • Category:
    Human Rights
  • Deadline:
    December 23, 2022


Requisition ID: req35192

Job Title: CP Case Worker Assistant – Raqqa

Sector: Child Protection

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Al-Raqqa, Syria

Job Description


Job Overview/Summary: As part of its Syria response the IRC is expanding its portfolio to provide specialized child protection (CP) services in Al Hasaka and Ar- Raqqa and Der Azore governorates. The CP Caseworker will conduct all steps of the case management process for an assigned number of individual children vulnerable to abuse, exploitation, neglect, and violence (especially UASC and CAAFAG) and their families in this process.

Position objectives:

To ensure children harmed or at risk of being harmed are identified and receive individual case management support by conducting documentation, assessments, action plans, direct service provision, referrals and follow ups for an assigned case load of children

To provide support to families in the process of case management, including foster and alternative care

To directly work with other caseworkers and service providers on management of caseload and referrals.



Technical Quality

  • Provide individual case management for children in Raqqa Informal Settlement needed in accordance with all case management steps
  • Ensure the correct documentation and compilation of CM forms in accordance with all case management steps and related tools and information management procedures (keep all data uploaded and updated on CPIMS+)
  • Provide ongoing support to families, foster and alternative care systems (where and if available)
  • Participate and support the identification of children harmed or at-risk of harm through parenting interventions, recreational and PSS activities,
  • conduct the parenting skill sessions to the parents of Adolescents in the related Area.
  • Establish, train, and monitor the CPCs in Raqqa Informal Settlement.

Grant Monitoring & Reporting

  • Maintain complete, accurate, and confidential case files to document client interactions and interventions using IRC tools.
  • Make sure to follow case management data protection protocol for case files and client identifying personal information.
  • Provide input for weekly activity and movement plan to the supervisor
  • Provide monthly reports to the supervisor accurately summarizing and recording activities; as well as raising challenges and recommendations

Coordination & Representation


  • Consistently and proactively monitor/assess the safety and security situation while you’re in the field; promptly reporting concerns or incidents to IRC management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for IRC programs
  • Actively engage in all capacity building opportunities including formal trainings, on the job coaching and peer to peer sessions.
  • Other duties as assigned by the supervisor to enable and develop IRC programs


  • Other relevant duties as assigned by the supervisor to support the implementation of the program
  • All IRC staff are required to adhere to The IRC Way Standards for Professional Conduct and the IRC country employment policies





  • Holds a university degree, preferably in social work, psychology, or education,
  • Previous experience working with children, in social work or community outreach
  • Minimum of 2-year experience of implementing child protection programs, preferable social work, or case management, in humanitarian or development settings

Demonstrated Skills and Competencies:

  • A commitment to IRC’s mission, vision, values, and IRC Way – Professional Code of Conduct.
  • Demonstrated understanding of working with children and particularly vulnerable children
  • Personal qualities: Team player, flexible, strong communication skills with children and caregivers, analytical skills, network-builder, able to handle pressure well and work in cross-cultural setting.


  • Fluency in Arabic, English is preferred
  • Travel: 100% to field sites in Raqqa Informal Settlement as well as attending regional and global workshops, trainings, and meetings.

Key Working Relationships:


Position Reports to:  Case Management Officer
Position directly supervises: Case management Officer

Indirect Reporting (If applicable): CP Manager
Key Internal Contacts: 
WPE, Child Protection, PROL, Health team members

Key External Contacts:  Communities, service providers


Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing, and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate, and retain qualified national staff in our programs.

Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC MENA, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.