Customer Support Officer

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Customer Support Officer

Office location: Basel
Department: Banking
Unit: Back Office
Employment – Duration: 2 YEARS
Contract type: Fixed-term
FTE%: 100
Application Deadline: 27/03/2023


The Bank for International Settlements’ mission is to support central banks’ pursuit of monetary and financial stability through international partnership, and to act as a bank for central banks. The Banking Treasury team plays a key role supporting this mission by working in close collaboration with the different units of the Banking department.

We are looking for a Customer Support Officer to join the Back office team in our BIS Headquarters in Basel. The successful candidate will focus on the reconciliation of Trade confirmations, the monitoring of settlements and reconciliation of balances.

By joining the Back office team:

  • You will have the opportunity to work with an international and dynamic team of financial market professionals from a diverse set of backgrounds and experiences
  • You will join a group of back office experts that invests continually in the development of specialist knowledge and skills with the aim of responding to the dynamic business needs of the BIS
  • We are a committed and engaging team that believes in a diversity of thought, meaning that we are open to new ideas and enjoy working with creative people.

Principal accountabilities:

  • Investigate and resolve confirmation mismatches and settlement failures together with front office, Nostro agents, custodians and customers
  • Ensure timeliness of settlements according to different markets’ deadlines
  • Ensure timeliness of reconciliations according to internal procedures
  • Maintain the best standards and efficiency in Settlements and Confirmations and the associated controlling processes
  • Perform adjusting entries and write offs
  • Ensure conformity with the rules set by Compliance or Audit
  • Keep abreast of development in standards and settlements in financial markets
  • Participation in projects and production of reports

Qualifications, skills, and experience:

  • Good knowledge of Banking instruments, market practice and new initiatives in the Banking industry
  • Minimum of two years of preferably in Banking operations
  • Banking diploma or equivalent
  • Flexible and able to cope with variety of tasks, collaborative
  • Good organisational skills
  • Customer-focus mentality
  • Ability to cope with pressure and tight deadlines
  • Knowledge of Swift messaging formats
  • Knowledge of Bloomberg information systems
  • Ability to communicate clearly and promptly
  • Strong communication skills including excellent written and spoken English

Who we are:

The Bank for International Settlements is a diverse and inclusive organisation with colleagues from over 60 countries. By joining our Basel office, you will work in a unique, highly rewarding and international work environment. We truly value diversity and inclusion and want to reflect the world we serve. We want the best people to work for us in an inclusive environment, so the applications are welcomed from all qualified candidates. We value equality and diversity in all its forms and one way we support diversity and inclusion is through our staff-run networks. You can discover more about diversity and inclusion at the BIS here.

What we offer:

In return, we offer a competitive compensation package, including a comprehensive set of expat and relocation benefits and allowances. In addition, thanks to our status as an international organization, we are able to hire globally and open to receive applications from candidates of all nationalities and located anywhere in the world.