IRC Background: The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 27 offices in the United States; the IRC leads the way from harm to home. The IRC opened an office in Baltimore, Maryland in 1999 and provides immediate resettlement assistance, employment assistance, intensive case management, immigration services, health and wellness programs, and youth services.
The Administrative Assistant will serve as the central point of contact for clients with the IRC Immigration Legal Services team and provide administrative support to the team. This position involves working directly with clients in a fast-paced environment while maintaining professional standards for capturing accurate information, coordinating client appointments, and facilitating high quality communication. The Administrative Assistant will also conduct outreach to the broader community regarding services available through the IRC immigration program. This position reports to the Managing Attorney but works closely with all members of the immigration team.
- Maintain up-to-date knowledge of IRC Baltimore’s case acceptance policies, which include enrollment eligibility criteria across immigration legal services programs.
- Conduct preliminary screenings for walk-in clients seeking immigration legal services to determine potential program eligibility and triage scheduling or inclusion on a waitlist.
- Schedule appointments for immigration clients with legal assistants, legal representatives, and/or attorneys; follow up with clients through reminder text messages and/or phone calls.
- Maintain a detailed, accurate and comprehensive database of walk-in clients and returning clients, including basic biographic information, current contact information, and other data as needed.
- Answer phone calls, emails and text messages from clients and resolve common client concerns, such as regarding updated contact information, position on waitlists for services, or estimated USCIS case processing times; follow protocols to appropriately relay questions requiring legal analysis or more detailed case information to team members; and log all client communications in the case management software.
- Track inquiries for services, gathering data to inform program operations and services as identified by the Managing Attorney. Data may include number of walk-in clients, referral sources, waitlist times, and requested services.
- Open, scan, and log all mail (USCIS/NVC correspondence) for immigration programs into the case management software.
- Create and maintain virtual and/or physical case files according to standardized model.
- Scan and upload clear and complete copies of case-related documents to Box; print and prepare clear and complete copies of materials to be submitted to USCIS as part of legal filings.
- In coordination with the Managing Attorney, conduct monthly administrative file review.
- Understand and strictly abide by rules of confidentiality and protocols regarding unauthorized practice of law.
- Other tasks and projects as assigned by the Managing Attorney.
- Bilingual English and a major client language highly preferred. Fluency in spoken and written English.
- Strong organizational skills and attention to detail.
- Knowledge of and / or interest to learn about immigration legal services.
- Experience working and communicating effectively in a multi-cultural environment is required; experience with individuals who are Limited English Proficient (LEP) highly desired.
- Self-starter with strong problem-solving skills combined with a solid ability to prioritize duties, coordinate time effectively, and excel in a client-facing, fast-paced position.
- Interest and ability to contribute both independently and as a key team member.
- Proficient in Microsoft Office (i.e., Word, Excel, and Outlook) and web-based applications (i.e., Google forms, Box, ETO, databases).
- Standard office setting at IRC’s office in Baltimore; regular evening or weekend activities as needed.
- Access to reliable transportation to travel and work off-site at programs (i.e., schools, apartment complexes, etc.).
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.