Protection and Camp Management Assistant – Wad Madani
The Norwegian Refugee Council has an interesting and rewarding opportunity to be part of our newest country of operation – Sudan.
The NRC has recently re-registered to operate in Sudan, and is currently in country start-up phase, conducting assessments and designing the first steps of the programme. Focus will be given to people displaced by conflict, refugees, and vulnerable migrants, and potential geographical areas of work will be South Kordofan, White Nile, Gadarif, and AlGazira state in the first phase, with the idea to expand to other States.
Role and responsibilities
The Protection Assistant is responsible for the data collection linked to the protection monitoring in Gederaf. To identify cases during field visits and refer cases internally and externally based on wishes and following up the referral principles and SOPs. The protection assistant will also support Camp management colleagues by disseminating protection information and on other key topics during the protection monitoring data collection implementation.
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.
Adhere to NRC policies, tools, handbooks and guidelines
Assist with the implementation of the CM portfolio according to project work plan
Prepare and develop status reports as required by management
Ensure proper collection and filing of documents
Promote and share ideas for improvement of the CM function
Support the implementation of the different components of protection monitoring, case identification and referrals according to tools, SOPs, and annual work plan.
Ensure that projects target beneficiaries most in need of protection and/or assistance
Regularly visit settlements to conduct focus group discussion, observations, quantitative survey to feed into the protection monitoring.
During field visits: Identify protection cases during the field visit, offer them with referrals and follow up on the referral.
Conduct regular data collection activities to support assessments and monitoring activities, including on service availability and standards in the sites, site identification exercises etc, and ensure data are submitted in a timely manner.
Organize regular meetings with community groups and committees, ensuring participation of women, youth, and marginalized groups, taking minutes of meetings and attendance sheets
Support organization of trainings to community committees, and community members, on topics relevant to Site Management and Coordination.
Conduct Communications with Communities (CwC) activities in the sites, including regular outreach to the community and information campaigns, supported by daily workers as needed.
Support community mobilization efforts or information campaigns of community representatives or other humanitarian agencies as needed.
Implement Complaints and Response Mechanisms (CRM) activities in each of the sites: receive complaints, make referrals, and ensure feedback is received, and ensure good data management.
Consider gender, protection, and GBV concerns in all aspects of activities.
Promote participation and representation of women, youth, people with specific needs, and marginalised groups in all CM and partner activities.
Support vulnerable persons including through referral to protection partners, and support vulnerable persons at specific events (e.g. distributions, registration)
CM assistants will work closely with:
Camp Management IM team, Officer, Team leader and Coordinator
Other NRC programme staff in the Field Office, e.g. ICLA, LFS and Education
NRC Call & Contact Centre (Digital Community Hub)
NRC M&E Officer
Scale and scope of position
Multiple incentive workers
Community representatives and representation groups, local authorities, other service providers
Legal or compliance:
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
1. Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies:
1 year experience from working in protection, Camp management, Wash or shelter program in a humanitarian/recovery context.
Previous experience from working in complex and volatile contexts.
Documented results related to the position’s responsibilities.
knowledge of English language, Arabic and other local languages.
Political and cultural awareness, as well as good understanding of the displacement context.
University degree or technical school degree (social sciences preferred, e.g. education, political or Social science, international relations, law, journalism, gender studies, human rights etc.).
Context/ Specific skills, knowledge and experience:
Preferable experience in a project implementation position in an NGO.
Excellent verbal communication skills.
Excellent team-working skills.
Flexible and adaptable, with the ability to cope with stressful situations.
Good written communication skills.
Good computer literacy, including use of smartphones and MS Office (Word and Excel).
Good verbal and written English skills are of benefit.
Knowledge of multi-sectoral humanitarian response, including Protection, WASH, Shelter, and emergency distribution is of benefit.
Experience in CCM or Protection programming is of benefit.
3. Behavioural competencies
These are personal qualities that influence how successful people are in their jobs. NRC’s Competency Framework states 12 behavioral competencies, and the following are essential for this position:
Handling insecure environment
Planning and delivering results
Empowering and building trust
Communicating with impact and respect
4. We can Offer.
Duty Station: Wad Madani, AlGazira state, Sudan.
Contract Period: 6 months.
Salary/Benefits: NRC offers a competitive compensation and benefits package.
NRC may be required to verify the identity of its partners and employees to check that they have not been involved in illegal activities. NRC reserves the right to use electronic screening tools for this purpose.
Females are highly encouraged to apply.
Candidates can apply through the labour office – Wad Madani, Aljazira state, Sudan.