ICT Officer

  • Location:
  • Salary:
    negotiable / YEAR
  • Job type:
  • Posted:
    6 months ago
  • Category:
    Information and Communication Technology
  • Deadline:


Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Promoting Green Transformation in the Pacific Region towards Net-Zero and Climate-Resilient Development (“Green Transformation”) project is a multi-Country Project funded by the Government of Japan covering four (4) countries in the Pacific namely Papua New Guinea, Samoa, Timor-Leste, and Vanuatu. The overall objective of the project is to support these pacific countries in, among others, accelerating their commitment towards net-zero under the Paris Agreement.

Timor-Leste’s Nationally Determined Contribution (NDC) outlined the country’s commitment to scale-up investment in renewable energy systems to reduce diesel consumption and improve the resilience of rural communities, men and women. The Green Transformation project will contribute to the country’s objective under the NDC to prioritize actions to increase energy security and access in rural communities and use of low carbon technologies. The project will support:

  • Communities that are not yet connected to the national grid with solar lighting that will enable the household members to engage in productive work even in the evenings and for the children to study. It will also provide improved cooking stoves so that their consumption of firewood will be significantly reduced;
  • The solarization of SAMES (Serviço Autónomo de Medicamentos e Equipamentos de Saúde) so that this critical health facility will have reliable source of electricity to store medicines in the temperature required, strengthen service operations, strengthen its digital systems for inventory management, and save funds in the long run; and
  • Solarization of schools so that the ICT labs can have reliable source of energy to conduct ICT classes in an uninterrupted manner and promote access to digital learning platforms.
Duties and Responsibilities
The ICT Officer will be working under the supervision of Technical Team Leader and in a close consultation with National Project Manager, the Head of Climate Change and Environment Unit, and UNDP Country Office Senior Management (Deputy Resident Representative and Resident Representative).
Within the project team and activities, the ICT Officer will have the following roles and responsibilities:

Planning and Implementation of ICT facility installation activities

  • Conduct site assessment for feasibility studies and development of technical specifications, BoQ, etc.
  • In consultation with the ICT Engineer develop ICT installation activities plan, including procurement of ICT equipment
  • Ensure that ICT installation activities at the site is in accordance with UNDP’s strategy, protocols and policies, applicable standards or codes; and in accordance with site conditions or requirements
  • Together with the ICT Engineer develop work plans and indicators for evaluation of project activities performance, progress and achievements throughout project lifecycles
  • Together with ICT Engineer prepare and submit procurement documents, i.e. technical specification, budget allocation, BoQ and other relevance documents
  • Prepare progress and final reports (including budget activities)
  • Identify applicable standards to procure ICT facilities as per UNDP’s procurement policies and protocols
  • Identity and register ICT risk related activities during ICT equipment installation
  • Identify ineffective elements or potential problems within the installation activities and provide immediate solutions and register for lesson learnt or performance improvement
  • Develop tracking list for risks, defects equipment and other related ICT issues for record and follow-up, if necessary
  • Ensure the implementation of ICT installation is in compliance with UNDP’s information management and technology standards or protocols
  • Together with the ICT Engineer identify and apply an acceptance procedure test for ICT system
  • Together with the ICT Engineer monitor and assess the installation or configuration of software or application package, such as antivirus, software utilities, policy and security patches, etc.
  • Together with the ICT Engineer monitor and assess the troubleshhoting problem and provide technical support during implementation
  • Review and evaluate Consultant’s or Contractor’s installations plans and progress activities reports
  • Review Consultant’s or Contractor’s
  • Ensure consultant or contractor’s specified deliverables are delivered in accordance with the schedule and scope and applicable quality standards and procedures
  • Perform any other duties or related technical works as requested by supervisors or Project Manager.

Monitoring, verification and reporting on project activities

  • Conduct site assessment and collection of ICT installation data and other required information
  • Regular monitoring and supervision of ICT installation activities, including identify and record any issue or risk arise or idetinfied at the sites during the implementation of the activities; and provide inputs to maximize the practical use and maintenance of the ICT facilities/equipment
  • Record and track any risks or issues related activities; and to do a follow-up, if necessary
  • Regular update on the site works activities, including any urgent issues arise during visit or activity to the management for immediate solution or follow-up
  • Conduct inspection on ICT equipment for faulty or defects

Knowledge sharing and management

  • Participate in related technical meeting with management and contractors and contribute to the discussion in performance or lesson learnt for quality or activities performance improvement
  • Participate and share lessons learnt for performance improvement with other technical or project team members
  • Provide inputs to training materials for ICT teacher and locals on ICT teaching and learning; and maintenance support of ICT facilities.
Core competencies:
  • Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
  • Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
  • Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
  • Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
  • Act with Determination:  LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
  • Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
  • Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies:

Business Management

  • Results-based Management: Ability to manage programmes and projects with a focus at improved performance and demonstrable results
  • Monitoring: Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results
  • Risk Management: Ability to identify and organize action around mitigating and proactively managing risks

Business Direction & Strategy

  • System Thinking: Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system

2030 Agenda: Engagement & Effectiveness

  • Effectiveness: Project Quality Assurance; Systems and tools for managing risk

2030 Agenda: Planet

  • Nature, Climate and Energy: Chemicals and Waste management: practical application
Required Skills and Experience
  • Advanced university degree (Master’s degree or equivalent) in Information and Technology, Telecommunications, Computer Science or other closely related field
  • A first level of university degree (Bachelor’s degree) in Information and Technology, Telecommunications, Computer Science or other closely related field in combination with additional 2 years of qualifying experience, will be given due consideration in lieu of Master´s degree.


  • A Minimum of two-year (with Master’s degree) or four years (with Bachelor’s degree) of experience in Information and Technology, Telecommunications, Computer Science or other closely related field
  • Experience in site assessment, tracking activities progress, evaluating project milestones and performance and identifying solutions for improvement is an asset.
  • Experience in planning, evaluation, installation and testing of ICT facilities is required.
  • Experience in record tracking of design and implementation of ICT installation activities is an asset.
  • Experience in writing technical reports and plans is required.
  • Experience in site works safety practice is an asset.
  • Experience in works verification for any discrepancy or errors and develop tracking system for recording and follow-up is an asset.
  • Experience in developing ICT budget activities plan, cost and quality check or measures is an asset.
  • Experience in conducting root cause analysis (RCA) and applying innovative means for problem solving is an asset.
  • Working knowledge of ICT hardware, software and system applications
  • Experience in performing organizational skills to carry out multiple tasks without negotiating safety, quality and team-spirits
  • Strong team-works skills with gender, religion, age and/or cross-cultural sensitivity or tactful
  • Good communication and interpersonal skills
  • Strong ability to effectively work with tight schedule or under pressure
  • Promoting learning and sharing of knowledge management
  • Possess Thoroughness and analytical thinking skills
  • Excellent written and oral communication skills

Required Languages:

  • Fluency in Tetum and English Language is required.
Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.
UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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