UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

UNICEF is seeking a Product Manager for Digital Fundraising Platforms to join the Individual Giving Fundraising Team, with Division of Private Fundraising and Partnerships (PFP), that raises money for children from the general public. In this role, the Consultant will be responsible for developing the vision and platform strategies (website/app) to drive online fundraising growth, whilst ensuring a seamless customer/donor experience that enables UNICEF to inspire, convert and retain their supporters. Candidates with an eCommerce and/or Fundraising Product Management background will be particularly suitable for this role.

How can you make a difference?

• Review current platform (Drupal) and vendor landscape to determine strategic direction for a digital fundraising platform (s) (CMS, Checkout etc).
• Create vision and strategy to support UNICEF’s digital fundraising ambitions via digital products, merchandise-based subscriptions and technology (website/app) as well as considering current and likely future trends to ensure investments result in healthy ROI’s
• Oversee roadmap and prioritization for digital fundraising platform(s) and integration with related systems including PSP’s, CRM, Paid media APIs, Website automation and new tools and functionality that support growth.
• Analyze sales data and customer data to optimize digital platform products (website/app), UI/UX and offerings.
• Ensure a seamless and error-free customer experience from browsing to checkout.
• Collaborate with marketing, Customer experience, customer lifecycle management, and digital fundraising teams to support development of a valuable, fully personalized donor experience and effective execution of campaigns
• Collaborate with the web development team to oversee the technical delivery, from initial scoping, architecture and feature delivery in Agile sprints.
• Support the QA team to improve process and embrace automation to find & fix bugs during the entire product lifecycle.
• Help the senior leadership define and enforce quality customer experience, digital product and engineering standards.
• Own and foster relationships with technology vendors, internal partners and stakeholders.
• Stay up to date with industry trends and best practices.
• Become a strategic partner for local market teams to advise and support their platform strategies both from a business and technical/solution perspective.

• A first level university degree is required in Business, Technology, Computer Science, or a relevant field.

• Minimum of 8 years of product management experience with at least 5 years in ecommerce, technology or digital fundraising, building and/or managing ecommerce and/or fundraising platforms and supporting teams.
• Experience of e-commerce-based subscription models, or regular giving fundraising is an advantage.
• Experience partnering with development teams to ensure that frontend and backend engineers deliver high quality results is highly desirable.

• Strong analytical skills and ability to make data-driven decisions to prioritize net revenue growth.
• Track record of profitable ecommerce/ fundraising growth from strategic decisions.
• Technically savvy with a good understanding of technical platforms and their respective limitations. Able to spar with technical partners to ensure the best product outcomes and that solutions are not over-engineered.
• Good understanding of global digital payment solutions, and how they can be leveraged in a business and technical sense to optimize donation performance.
• In depth knowledge / experience of e-commerce data analysis / insights techniques, including marketing metrics, attribution modelling, tracking, paid media and retention-based metrics.
• Ability to work with ICTD colleagues at an enterprise level to ensure solutions meet minimum compliance / security standards.
• Excellent communication, negotiation and collaboration skills.
• Knowledge of major web/eCommerce platforms required; Drupal 8/9 experience would be an asset.
• Passion for making a difference in the lives of children.
• Comfortable working in an Agile environment.

For every Child, you demonstrate…

UNICEF’s values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit  here.

Remarks: 

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.