Roster of consultants – SMART Guidelines (Business Analyst) – (2308938)

  • Location:
  • Salary:
    negotiable / YEAR
  • Job type:
  • Posted:
    1 month ago
  • Category:
    Management and Strategy, Sales and Marketing
  • Deadline:




Purpose of consultancy

To contribute to the development of knowledge artifacts, guidance documents, templates, and any other documentation required to support the mainstreaming of the SMART Guidelines methodology internal and external to WHO.


SMART (Standards-based, Machine-readable, Adaptive, Requirements-based, and Testable) Guidelines is an approach to bringing WHO normative guidance and guidelines content into the digital age. It consists of a comprehensive set of reusable digital health components (e.g., interoperability standards, code libraries, algorithms, technical and operational specifications) that transform the guideline adaptation and implementation process to preserve fidelity and accelerate uptake. Additional information can be found here: SMART Guidelines (


  • Deliverable 1: To develop standard operating procedures and templates for the development of SMART Guidelines artifacts by WHO.
    • Consult with relevant stakeholders to determine appropriate standard operating procedures and templates needed for SMART Guidelines development.
    • Provide guidance on the use and adoption of these standard operating procedures and templates to the relevant internal and external project teams through organized meetings.
    • Organize stakeholder consultations and relevant communication materials to facilitate adoption of the produced standard operating procedures and templates.
    • Contribute to the development of tools such as guidance notes, two-pagers, presentations, and checklists for internal WHO technical and programmatic teams interested in or in the process of digitization of their normative content (i.e., SMART Guidelines).
  • Deliverable 2: Provide feedback to drafted publications of SMART Guidelines developed by WHO technical units by ensuring consistency with established templates.
    • Review SMART Guidelines content developed by technical units and relevant partners to ensure consistency and alignment with SMART Guidelines established standard operating procedures and templates.
    • Provide constructive feedback to technical units to allow for appropriate update of drafted content.
    • Develop, edit, and/or update user scenarios, workflows, data dictionaries, decision support logic, scheduling logic, indicator tables, and any other relevant SMART Guidelines components to fill gaps in drafted SMART Guidelines content.
    • Provide updates on the status of SMART Guidelines development undertaken by technical teams to the SMART Guidelines programme management.
  • Deliverable 3: Provide monthly report on key activities undertaken and progress report on the development of key SMART Guidelines knowledge artifacts.
    • Outline key knowledge artifacts to be created and the estimated timeline for completion.
      Summarize progress and status of SMART Guidelines standard operating procedure documentation and templates.
    • Describe key next steps required for completion of the relevant documentation.

Qualifications, experience, skills and languages

Educational Qualifications:


  • Advanced degree in health informatics, public health, health administration, business administration, or software engineering.


  • Additional certification in relevant fields such as, project management, business analysis, HL7 FHIR, or others.



  • At least 5 years of relevant experience working as a business analyst for enterprise digital systems.
  • Proven experience working in the design and/or development of digital health tools for health care environments (e.g., tools for health service providers, electronic health records, lab information systems).
  • Proven experience in business analysis, process improvement, and project management.
  • Proven experience in digital health in the global health field including experience working with Low- and Middle-Income Countries.


  • Previous experience working with UN organizations.
  • Experience implementing and deploying digital health solutions in low- and middle-income countries.
  • Experience working directly with SMART Guidelines, whether as a creator and/or implementer.


  • Effective interpersonal, management and negotiation skills proven through successful interaction with stakeholders, including senior government officials, regional/local authorities, experts, and NGOs/communities.
  • Highly organized and results-oriented.
  • Ability to work independently and incorporate feedback in a productive way.
  • Computer literacy (creating surveys, proficiency in using Microsoft Office tools, including Visio or other business process modelling tools) .
  • Ability to produce user stories, Business Process Modelling and Notation (BPMN) workflows, Unified Modeling Language (UML) diagrams, wireframes for technical requirements gathering.
  • Knowledge and/or expertise in using the HL7 FHIR standard.
  • Knowledge and/or expertise on working with classifications and terminologies for health (e.g., ICD-11, SNOMED GPS, LOINC, etc.).

Languages required:


  • Expert knowledge of English.


  • Intermediate knowledge of another UN language.


Off site: Home-based


The consultant is  expected to travel.

Remuneration and budget (travel costs are excluded):


Band level B – USD 7,000 – 9,980 per month

Living expenses (A living expense is payable to on-site consultants who are internationally recruited):


Expected duration of contract:

11 months

Additional Information

  • This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
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  • The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits workforce regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
    The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States ( are strongly encouraged to apply for WHO jobs.
    Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to
  • An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter ( into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority.
  • WHO shall have no responsibility for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
  • Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at
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For roster VNs:

The purpose of this vacancy is to develop a list of qualified candidates for inclusion in this advertised roster. All applicants will be notified in writing of the outcome of their application (whether successful or unsuccessful) upon conclusion of the selection process. Successful candidates will be placed on the roster and subsequently may be selected for consultancy assignments falling in this area of work or for similar requirements/tasks/deliverables. Inclusion in the Roster does not guarantee selection to a consultant contract. There is no commitment on either side.

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