The Volunteer Solutions Section (VSS) ensures provision of robust and innovative volunteer service offering by UNV, including up to date volunteer modalities, systems and policies, digital solutions, special initiatives and management tools, as well as guidelines for volunteer management. VSS works in close collaboration with all UNV units (Headquarters, the Regional Offices and Country Coordinators) to provide a wide range of specialized products and tools to support onsite and online volunteer mobilization, engagement and management.  It is also responsible for providing high quality services in Talent Acquisition (from sourcing to recruitment).

VSS works in close collaboration with other relevant sections at headquarters, as well as with Regional Offices and Field Units to ensure seamless and consolidated services in accordance with UN Volunteers Conditions of Service, regulations and rules, policies and internal best practices.

1. Identification of suitable candidates for national UN Volunteer assignments

• Provide identification and recruitment services in adherence to established UN Volunteers Conditions of Service, regulations and policies;  Verify quality and consistency of Description of Assignments (DOAs), and provide guidance on designing DOAs to UN host entities, UNV Regional Offices and Field Units;
• Advertise relevant assignments in line with established processes;
• Identify suitable candidates for national UN Volunteer assignments in diverse areas of expertise and for various host entities, as per corporate Key Performance Indicators, and according to DOA requirements and in compliance with UNV Recruitment and Selection policy;
• Check references, obtain relevant clearances and verify performance appraisals for selected candidates, ensuring they match established standards of competence and integrity;
• Alert supervisor about deficiencies or risks, liaise with Regional Offices and Field Units on exceptional situations and provide guidance on applicable regulations, rules and policies to ensure full compliance with accountability framework;
• Keep relevant parties updated on status of identification and negotiate adjustments when required;
• Record actions and data in the volunteer management systems;
• Facilitate timely resolution of queries related to volunteer recruitment

      2. Outreach and support to talent acquisition

• Liaise with other team members in the VSS, the Regional Office and Field Units to keep abreast of evolving demand for national UN Volunteer profiles in their portfolio;
• Leverage social media and other means to identify suitable candidates for individual UN Volunteer assignments;
• Identify gaps or shortfalls (languages, specific competencies, etc.) in UNV’s existing talent pool and support talent acquisition efforts to satisfy specific partner demand;
• Support regional and national outreach campaigns and networks of talent sources in coordination with the Talent Acquisition team and the Communication Associate in the Regional Office;
• Represent the organization during external talent sourcing and outreach events, including online/onsite presentations to potential candidates;
• Assess and earmark candidates for specific professional categories, taking into consideration a balance of nationality, gender and language skills, as per corporate targets. Proactively identify candidates with crisis- related experience to enable and help design a rapid surge response;
• Establish and maintain contact with earmarked candidates through targeted correspondence to engage candidates and maintain their interest, as well as their readiness to deploy at short notice.

       3. Facilitation of knowledge building and sharing

• Provide input to the design of training materials and corporate activities towards building the recruitment capacity of UNV personnel;
• Synthetize lessons learned in national UN Volunteer identification with the aim to improve VSS timeliness and quality delivery;
• Make contributions to knowledge networks and communities of practice;
• Provide input on identification policies, systems and processes for the purpose of continuous improvement;
• Serve on a rotational basis as a focal point for VSS on various topics;

Perform other duties as may be required.

• Plans and monitors own work, pays attention to details, delivers quality work by deadline

• Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously

• Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

• Adapts to change, constructively handles ambiguity/uncertainty, is flexible

• Shows drive and motivation, able to deliver calmly in face of adversity, confident

• Demonstrates compassion/understanding towards others, forms positive relationships

• Appreciate/respect differences, aware of unconscious bias, confront discrimination

Knowledge Generation

• Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.

Digital Awareness and Literacy   

• Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.

Customer satisfaction/ client management

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs; Provide inputs to the development of customer service strategy; Look for ways to add value beyond clients’ immediate requests; Ability to anticipate clients’ upcoming needs and concerns.

Communication 

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience; Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Recruitment design and management 

• Knowledge of, ability to design and manage end to end recruitment processes.

Talent sourcing and outreach

• Knowledge of and ability to develop and implement strategies, mechanisms and platforms to ensure the effective outreach to the relevant segments of the labour market, active and passive candidates internally and externally.

• Secondary education with technical training in human resources, business administration or related areas;
• University degree in human resources, business or public administration, or related area is desirable but is not a requirement.

• Only short-listed applicants will be contacted;
• The successful candidate will hold a UNDP letter of appointment;
• This post is open to nationals of Jordan.