The UNDP CO jointly with the Government institutions and other stakeholders implements several strategic initiatives in various sectors ranging from public administration issues to building social cohesion and supporting resilience measures. Governance area is an integral part of the UNDP CO programme, which primarily focuses on building effective, efficient, transparent, and accountable institutions, free of corruption.
Governance programme consists of several strategic initiatives that support Kazakhstan modernization efforts with focus on priority reform areas stretching from Civil Service Reform and Rule of Law to Prevention of Violent Extremism and addressing the needs of most vulnerable groups of population. The Governance programme activities are implemented by the Governance Unit and its projects in close partnership and collaboration with the Government of Kazakhstan on national and subnational levels, expert community, academia, and civil society organizations.
The Governance Unit partners with multiple stakeholders to realize UNDP mission, including the Administration of the President, Prime-Minister’s Office, Parliament, line ministries and local government authorities. Increased attention is devoted to partnerships with civil society organizations, private sector and international donor organizations to strengthen the efforts at sectoral level.
Institutional Support to the Astana Civil Service Hub, Phase 3 (ACSH) – one of the flagship initiatives established in 2013 by the Government of Kazakhstan and UNDP – is an institutional framework and a platform for continuous exchange of knowledge and experience in the field of civil service. Since its inception, the ACSH has become a significant example of multilateral cooperation and a networking platform promoting and supporting public service excellence, by assisting the efforts of governments of the participating countries – particularly those in the immediate region – in building institutional and human capacity through three main pillars: (i) partnerships and networking; (ii) capacity building and peer-to-peer learning; and (iii) research and knowledge management.
The growing demand for the ACSH initiatives is evident by the increasing number of its participating countries rising from 25 to 43 and its institutional partners rising from 5 to 90 during the past eight years. Through the ACSH, participating countries and partnering organizations are engaged in exchanging and testing up-to-date knowledge, which will build capacity, generate innovative solutions and contribute to global agendas on civil service excellence. In 2021 ACSH entered its next phase, for the period of three years (2021-2023). Thus, it is interested to continue its successful trajectory in implementing demand-driven activities – on public administration and civil service reform, governance, public service delivery and HR, and on innovation and transformation processes in the public sector, as well as to further advance and refine its knowledge products. The vision is to further contribute to the establishment of modern, effective, and sustainable civil service systems in ACSH participating countries and beyond that meet society’s expectations for responsive, accountable, and transparent public institutions in the countries of the region and beyond.
3. Scope of Work
Summary of Key Functions:
The Driver, Technical Assistant is responsible for providing organizational, technical and logistical support to the ACSH’s activities. The incumbent is responsible and accountable for timely delivery and effective organization of the ACSH’s events in the relevant terms. The key responsibility of the Driver, Technical Assistant is to provide full support for the implementation of all project activities and ensure smooth and interrupted performance of the functions described below.
Under the leadership of project manager, Driver, Technical Assistant shall perform the following tasks:
4. Institutional Arrangement
The incumbent reports directly and works under the guidance and day-to-day supervision of the Project Manager. The Driver, Technical Assistant promotes a client-oriented approach consistent with UNDP rules and regulations (POPP). S/he works in close collaboration with the operations, programme and project teams in the CO and UNDP HQs staff as needed for efficient project implementation.
LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:
LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination:
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:
LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:
LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies
Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity
Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience; Ability to manage communications internally and externally, through media, social media and other appropriate channels
Ability to provide managers and key stakeholders; With regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and results
Ability to respond timely and appropriately With a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns.
Desired additional skills and competencies:
Required Language(s) (at working level)