Support Manager DR Congo GOMA NK


Do you have a strong financial background and possess a solid management experience? Our team in DR Congo is seeking a new Support Manager!


The Norwegian Refugee Council (NRC) is an international non-governmental organisation of Norwegian origin, present in more than 25 countries worldwide. NRC has been working in the Democratic Republic of Congo since 2001. Its programmes focus on the sectors of Education, Rapid Response to Population Movements (RRMP), Protection and Humanitarian Mediation, Shelter, EHA (Shelter/Wash), and Information, Counselling, and Legal Assistance (ICLA) in favour of populations forced to move.

More information about our mission in DR Congo here.


What you will do:

  1. Line management for support staff such as Finance, HR & Admin and Logistics and fleet /ICT
  2. Member of the Area Management Group and works closely with the Area Manager (AM) and Area Programme Manager (APM)
  3. Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
  4. Ensure the master budget for the support teams, bases, and fleet, is up to date and accurate;
  5. Provide input on operational support to the Area Plan of Action, and to coordinate and align operational support with programme plans at Area level
  6. Responsible for ensuring quality support to project implementation
  7. Facilitate Area Support Budget – Master Budget, area level budgets, including support cost
  8. Responsible for developing regular reports on Area level to Country Office and AM
  9. Ensure Financial, Fleet and Warehouses report within deadline (monthly and annual)
  10. Responsible for implementation of new country specific technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance)
  11. Facilitate trainings for programme staff on finance, logistics and HR procedures
  12. Responsible for technical capacity building of support staff (HR, Logistic/ICT and Finance)


What you will bring:

  • Experience from working in management of operations, including in Finance, Logistics or Field Coordination in a humanitarian/recovery context
  • Previous experience from working in complex and volatile contexts
  • Documented results related to the position’s responsibilities
  • Self-awareness; Willingness to change working hours and practices as necessary in keeping with the local security situation
  • Fluency in English and French, both written and verbal
  • Commitment to NRCs values, and willingness to abide by NRC’s rules and procedures

Context/ Specific skills, knowledge and experience: 

  • Prior experience in Eastern DRC strongly preferred; or elsewhere in Central Africa an advantage;
  • Prior experience with NRC preferred
  • Swahili language skills a major advantage
  • Experience with start-up and exit helpful

Behavioral competencies:

  • Managing resources to optimize results
  • Managing performance and development
  • Analyzing
  • Handling insecure environments
  • Empowering and building trust

More info on this role here!

Female candidates are strongly encouraged to join our work culture that empowers every employee to share ideas and take responsibility. At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take the initiative.

*** We strongly encourage our internal staff to apply if interested in this position.***

What We Offer

  • 12 months contract with possibility of renewal
  • Grade 8 on NRC salary scale
  • Location: Goma
  • Start date: February 2024
  • An opportunity to match your career to a compelling cause
  • A chance to meet and work with people who are the best in their fields


Important information about the application process

  • Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
  • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
  • Submit your application and CV in English or French, taking care to attach your latest CV.
  • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
  • Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
  • If you have any questions about this role, please email with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

  • do demanding and professional work, often in challenging contexts
  • join a work culture that empowers every employee to share ideas and take responsibility
  • be part of a welcoming and supportive community committed to human dignity

Learn more about NRC

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.
This job has expired.