Do you have experience implementing freedom of information or access to information legislation or policies and want to work with an organization that is a global leader in transparency? Working at the World Bank provides an outstanding opportunity to help our clients solve their greatest development challenges. The WBG is the oldest and largest multilateral development bank in the world and was founded in 1945. It is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.
ITS Vice Presidency Context:
Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.
Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.
ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.
Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.
Part of the Information & Technology Solutions Vice Presidency (ITSVP), the Archives and Records unit (ITSAR) is seeking a new team member to work in the access to information function implementing the Bank’s Policy on Access to Information. This policy enables access to the knowledge, information and evidence of the Bank’s work and opens the Archives to the world. This is a 3-year term, but with opportunity for renewal. We invite candidates from around the globe to apply and we are proud to be an equal opportunity and inclusive employer.
World Bank Archives and Records (ITSAR) Context
ITSAR protects the institutional memory of the World Bank and provides staff and the global community with access to relevant information and services to foster transparency and accountability and reflect history to enable effective delivery of development solutions. We aspire to transform information governance across the entire lifecycle of information and illuminate World Bank history to enable effective and accountable operations. ITSAR is responsible for: Management of Records Policy (including advisory services, policy compliance outreach and training, appraisal / retention schedules, and requirements for systems); providing records management support to World Bank Institutions and staff; off-site records center services; implementation of the World Bank Policy on Access to Information; crafting knowledge products that promote the history of the World Bank and the archival holdings; and the preservation and intellectual control required to maintain access to archival records.
We are a diverse and inclusive team that solves challenges with creativity and curiosity, embraces technology to increase the impact our archival holdings can create, and brings effective information governance to the World Bank’s current information assets. We provide meaningful work, an open and collaborative environment, innovative and interesting challenges to solve, and an opportunity to develop your skills while contributing to the mission of the World Bank. We value collaboration, openness, curiosity, and perseverance! For more information about ITSAR, visit https://www.worldbank.org/en/archive/aboutus
Duties and Accountabilities
As part of the ITSAR Access to Information Team, the successful candidate will take part in the following activities:
Implementation of the World Bank Policy on Access to Information
•Manage a complex and varied caseload of public requests for information.
•Liaise and build effective working relationships with other Access to Information stakeholders across the Bank.
•Contribute to developing, revising and streamlining processes, workflows and procedures for effective implementation of the World Bank Policy on Access to Information.
•Contribute to developing Access to Information processes and procedures for digital records and provide support to the digital record preservation program (Digital Vault).
Access to Information Case management and Gatekeeping
•Provide in-depth written/oral responses to public inquiries in accordance with established service level standards.
•Conduct comprehensive research of various content repositories and resources to identify records requested by the public.
•Conduct in-depth reference interviews and provide guidance to researchers on how to use and research the Archives Catalog.
•Consult with Bank business units to locate requested information and provide them with guidance on the World Bank Policy on Access to Information exception(s) and related procedures when needed.
•Facilitate research visits to the Archives Reading Room.
•Perform case management system gatekeeping activities including triaging public requests according to established protocol.
Access to Information Declassification review
•Screen records for declassification in accordance with the World Bank Policy on Access to Information and perform administrative tasks related to declassification including quality control actions.
•Provide due diligence research to identify any risks to declassification of records and report this information for relevant cases.
•Contribute to developing processes, workflows and procedures for digital declassification review and investigate solutions for the discovery and declassification of born digital records.
Archives Discovery tools
•Contribute to historical discovery tools projects initiated by the World Bank Archives.
•Bachelor’s or Master’s degree in Archives, Records Management, Information Science, or related field with 2 years relevant experience OR equivalent combination of education and experience.
•A minimum of 2 to 5 years of relevant experience.
•Experience with or understanding of case management systems and e-Discovery tools.
•Experience implementing Freedom of Information or Access to Information legislation in an archives, memory institution or the public sector, including the handling of public access requests.
•Knowledge of the World Bank Policy on Access to Information and interest in, and understanding of, the Bank’s work and mission and objectives. (External candidates must at a minimum be familiar with the mission and objectives of the World Bank.)
•Knowledge of the principles and ethics behind transparency and accountability laws like Freedom of Information (FOI) and Access to Information (ATI), including the balance of harm vs. benefit in the application of these principles.
Required Skills and Abilities
•Ability to review large quantities of records and handle client cases in a systematic manner, keeping track of process and documenting actions.
•Ability to research, analyze, integrate, and synthesize information into accurate responses or actionable information for clients in response to complex research requests.
•A strong sense of responsibility and reliability; ability to undertake diverse and complex assignments with minimal supervision.
•Excellent multitasking and organizational skills; ability to plan and prioritize own work, as well as within the context of the needs of the team and resolve competing demands and deadlines; take initiative in thinking about next steps.
•Excellent problem-solving abilities and keen attention to detail.
•Proven ability to develop and maintain good working relationships with staff at different levels across the organization; ability to interact with discretion and diplomacy in a constructive and professional manner; ability to collaborate with other team members and contribute productively to the team’s work and output.
•Excellent verbal and written communication in English a must; proven ability to write concise reports and deliver effective oral presentations; command of Spanish is highly desired.
•Flexibility towards work environment changes and emerging opportunities
•Ability to work under pressure and to adapt quickly in a changing environment.
•Curiosity and interest in economic development history and multilateralism.
•Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint, and SharePoint) and Adobe Acrobat is required.
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.