Protection Case Management Associate

  • Location:
  • Salary:
    negotiable / YEAR
  • Job type:
  • Posted:
    3 weeks ago
  • Category:
    Legal Affairs
  • Deadline:


Hardship Level

E (most hardship)

Family Type

Non Family with Residential Location

Family Type

Non Family with Residential LocationDanger Pay

Residential location (if applicable)

Nairobi (CO), Kenya



Staff Member / Affiliate Type

General Service


Regular > Regular Assignment

Remote work accepted


Target Start Date


Job Posting End Date

December 4, 2023

Standard Job Description

Protection Case Management Associate Organizational Setting and Work Relationships The Protection Case Management (PCM) Associate is typically located at Multi-Country Office, Branch Office or Field Office. S/he is a member of the Protection Section, but may be working under Registration, Refugee Status Determination, or the Resettlement units; and normally supervised on a rotational basis by the head of the functional units (Registration, RSD, or Resettlement) where s/he provides support at any given time. Depending on the operational priorities, s/he is responsible for supporting activities relating to registration, refugee status determination and resettlement; to ensure the implementation of the operational policies efficiently, and compliance to the comprehensive protection and solutions strategy applied. The incumbent may provide day-to-day supervision to the UNHCR mandate registration process. S/he will be conducting registration, or RSD, or resettlement, or other protection interviews, and drafting different documents including assessments for refugee status determination, resettlement referrals, and other protection-related purposes. S/he may also be involved in communication with external partners regarding resettlement issues. Depending on the operational needs, s/he may be responsible for mentoring new caseworkers. All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity. Duties – Assist in the implementation of registration strategies and methodologies for populations of concern (PoC). – Assist in the supervision and daily running of registration team activities, where required. – Carry out interviews and assessments, as applicable, in line with the individual case-processing policies and standard operating procedures relating to registration, RSD, and resettlement. – Provide counselling to, and respond to queries from asylum seekers and refugees, including in the context of the notification of decisions on individuals cases. – Support timely identification and referral of persons with specific needs for protection intervention and follow-up as required. Collaborate with other units for the delivery of assistance. – Assist in development of a protection strategy for registration, RSD, and/or resettlement for the Operation. – Review special cases and following up on status of cases from resettlement submission to departure. – Assist in monitoring individual case processing trends and in compiling and analysing statistics related to individual case processing. Maintain accurate and up-to- date records and statistics related to all work on individual cases, ensuring that proGres database is properly updated. – Assist in developing and maintaining updated tools to ensure that PoC have access to accurate information on the UNHCR individual case-processing policies and procedures. – Perform other related duties as required. Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher Field(s) of Education n/a; Certificates and/or Licenses Law; International Law; Political Sciences; International Relations; Social Sciences; (Certificates and Licenses marked with an asterisk* are essential) Relevant Job Experience Essential: Ability to conduct interviews, to analyse and report on the situation of the beneficiaries. Research and analytical skills. Excellent oral and written communication skills. Desirable: Working experience with procedures and principles related to registration, resettlement, and RSD. Previous work experience in the field of International Refugee Law and Human Rights Law. Experience in counselling asylum seekers or refugees. Experience in working with vulnerable or traumatized individuals. Experience in working with UNHCR PRIMES proGres software. Functional Skills IT-Computer Literacy CO-Drafting and Documentation PR-RSD – Principles and Procedures, operational arrangements/assistance CO-Reporting skills PR-Resettlement Anti-Fraud Policy and Procedures RG-Registration SoPs Design/Implementation (Functional Skills marked with an asterisk* are essential) Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power. As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise. This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The incumbent will assist with protection case management covering case adjudication to ensure effective registration and protection intervention including RSD, daily registration verification, individual case processing/litigation of cases including inactive and closed cases as well as onward referrals for specialized services. S/he will assist in monitoring and processing of individual protection cases, trends and compilation of analytical data in support of the registration process. S/he will assist technical capacity building to ensure for timely and quality data for effective protection. The incumbent will also perform other related duties as required.

Required languages (expected Overall ability is at least B2 level):



Desired languages



Operational context

Occupational Safety and Health Considerations:

Nature of Position:

Living and Working Conditions:


Additional Qualifications


CO-Drafting and Documentation, CO-Reporting skills, IT-Computer Literacy, PR-Resettlement Anti-Fraud Policy and Procedures, PR-RSD – Principles and Procedures, operational arrangements/assistance, RG-Registration SoPs Design/Implementation


Bachelor of Arts (BA): Refugee Studies


International Law – Other, International Relations – Other, Law – Other, Political Science – Other, Social Sciences – Other

Work Experience


Accountability, Change capability & adaptability, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Judgement & decision making, Managing resource, Organizational awareness, Planning & organizing, Stakeholder management, Teamwork & collaboration

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Additional Information

Functional clearance

This position doesn’t require a functional clearance

This job has expired.