This position will be hybrid and office based in Delhi, India; WRI Global Office (US). Existing work authorization is required at the time of application submission. WRI is unable to sponsor any visa work sponsorship for this position.
About the Program:
WRI’s Operations department strives to make all global offices fully capable and low risk, enhancing their operational capabilities, establishing sustainable growth through a bond of mutual respect, collaboration and sharing knowledge across the sisterhood of WRI offices. This is done by targeting upon standards of performance, measuring the efficiency and effectiveness for the sisterhood of offices.
You will report to Help Desk Analyst, Operations.
You will be based in Delhi office and provide Tier I & Tier II support in a high volume capacity responding to calls among a small team. The Global IT Team will support you.
What will you do:
Escalation Management (25% of time):
Networking & Troubleshooting (50% of time):
Technical Documentation (25% of time):
What will you need:
Potential Salary:Salary is commensurate with experience and other compensable factors.
How to Apply:Please submit a resume with cover letterby the dateof November27,2023. Youmustapply through the WRI Careers portal to be considered.
What we offer:
Founded in 1982, World Resources Institute (WRI) is an independent, nonprofit global researchorganizationthat turns big ideas into action at the nexus of environment, economic opportunity, and human well-being. We are working to address seven critical challenges that the world must overcome this decade to secure a sustainable future for people and the planet: climate change, energy, food, forests, water, sustainable cities, and the ocean. WRI has a global staff of over 1,800 people with work spanning 60 countries. We have offices in Africa, Brazil, China, Europe, India, Indonesia, Mexico, Colombia and the United States, as well as a growing presence in other countries and regions.
The foundation of our work is delivering high-quality research, data, maps, and analysis to solve the world’s greatest environment and international development challenges and improve people’s lives. We work with leaders in government, business, and civil society to drive ambitious action and create change on the ground. Equally important, we bring together partners to develop breakthrough ideas and scale-up solutions for far-reaching, enduring impact.
Our mission and values:
WRI’s mission is to move human society to live in ways that protect Earth’s environment and its capacity to provide for the needs and aspirations of current and future generations.
Our values are shared ideals that bind us together: Integrity, Innovation, Urgency, Independence and Respect.
WRI is committed to advancing gender and social equity for human well-being in our mission and applies this principle to ourorganizationaland programmatic practices. We are committed to providing equal opportunities in employment; we embrace all diversity and encourage women, the LGBTQ+ community, persons with disabilities, Afro-descendants, and Indigenous people to apply.Recognizingour strong commitment to gender equality, WRI has also been awarded EDGE certification.
Our team in Human Resources carefully reviews all applications.