ICT/T4D Associate, (GS6), Caracas, Venezuela, #127283 (Temporary Appointment)

  • Location:
  • Salary:
    negotiable / YEAR
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Information and Communication Technology
  • Deadline:


UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, innovation

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

How can you make a difference?

Under the guidance of the supervisor and based on established policies, guidelines and procedures, the ICT/T4D Associate will mainly be accountable for the support of the T4D programmatic needs and the support and maintenance of the digital and cloud corporate services including apps and tools developed into the organization.

The ICT/T4D Associate will perform procedures and specialized activities oriented to implement and deliver T4D and automation solutions, which include identification, assessment, formulation, implementation, operationalization, scale-up and maintenance. Other activities include follow-up projects, reporting, documentation, and training.

Summary of key functions/accountabilities:

General ICT / T4D Support

Timely and effective support is provided on improvement of ICT services for innovative use of technology in Programme interventions.

 Activities include:

  • Providing support to the supervisor in participation in Programme discussions to leverage technical skills to identify opportunities for innovative use of technology in Programme initiatives.
  • Works closely in coordination with direct supervisor on issues with relevant colleagues and stakeholders internally and externally to assist in the formulation of potential digital innovation solutions for UNICEF Programmes.
  • Provides support to Programmes in any ICT/T4D related issues.
  • Supports project roll outs and implementation of new processes, including assisting in testing debugging and implementation of new application and systems related to ICT/T4D.
  • Support to the supervisor incollaborating with Programme and operations sections to identify and support improvement opportunities in Programme delivery through the innovative use of technology.

Collaborate with the implementation of ICT/T4D strategy and its operationalization

Activities include:

  • Synchronize and agree with direct supervisor on Implementation of ICT/T4D strategies, including support assessment of ICT/T4D gaps, opportunities, standards and guidelines.
  • Supports the direct supervisor on implementation of any ICT/T4D projects according to regional/global strategies with local context taken into consideration.
  • Support Research and Knowledge Management in the area of ICT/T4D. Collects data, undertakes analysis and prepares reports on existing initiatives and solutions. Assists in capturing lessons learnt and best practices from various Programmes, documents and shares resources available.

Timely provide technical assistance to clients in the area of ICT/T4D and work with stakeholders on proper transition to end users of organizational applications implemented in the area of ICT/T4D.

Activities include:

  • Assists direct supervisor in providing inputs, identifying and packaging ICT/T4D solutions by working with colleagues in Programmes as well as all partners, internally and externally, for use in a wide array of Programme applications.
  • Ensures effective customer support in the area of ICT/T4D, providing training, troubleshooting and ad-hoc technical assistance to the users.
  • Analyses basic problems, identifies alternatives, tests and implement solutions once endorsed by direct supervisor.

ICT Web & Digital Data

Support and maintenance of digital and cloud corporate services:

  • Support in the use of PowerBI, Power Apps and Power Automate as applications tools suggested by our organization to process data coming from different sources and to implement apps and flows allowing the automation process and the visual interpretation of information through dashboards, reports and graphics.
  • Support the management and training for the Staff on the use of our official electronic signature application DocuSign and our data share ECM and SharePoint Applications as well as OneDrive.
  • Support and guidance to users in the use of tools related to virtual meetings such as Teams and Zoom, being Teams our official videoconferencing tool.

To qualify as an advocate for every child you will have…

  • Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Science, Information Systems, Telecommunications, Engineering.
  • A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required. For this position, a bachelor’s degree from a recognized academic institution in a relevant field may replace three years of related work experience. A master’s degree may replace additional two years.
  • Practical experience in providing technical and business Customer Support and Services is required.
  • Practical experience and working knowledge of various computer platforms and applications, such as OneDrive, SharePoint, Zoom, Teams, Power BI, Power Automate, Power Apps is required.  United Nations experience is highly valued.
  • Fluency in Spanish is required. Working knowledge level of English is required.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children.


UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable are encouraged to apply.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled.

All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

This job has expired.