IT Facilitator – Sid

  • Location:
  • Salary:
    negotiable / YEAR
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Information and Communication Technology
  • Deadline:


Terms of Reference: IT Facilitator



The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunities for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home. The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced. All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

The assistance programme of the Danish Refugee Council in Serbia has grown out of DRC’s comprehensive interventions since 1993, responding to the large-scale forced migrations resulting from the wars in the former Yugoslav Republics triggered by the dissolution of the former SFRY. These included emergency response programs, social rehabilitation, shelter/WASH, education, income generation, capacity building, repatriation to Croatia and return to Kosovo, as well as access to health care, human rights/legal assistance and psycho-social support. Ever since DRC has had the advantage of acting regionally and assisting vulnerable displaced families who opt for repatriation/return or local integration and enhancement of livelihood conditions as well as persons likely in need of humanitarian protection and access to basic rights.

In 2015, DRC Serbia expanded its programming and launched new emergency relief operations, in response to the so-called Europe migration crisis, providing protection and assistance to persons of concern and supporting the Government of Serbia in tackling migration management challenges and responding to the increasing humanitarian needs. DRC has been engaged in health, psychosocial assistance, shelter, cash-based assistance and WASH interventions aiming at improving reception conditions in various Transit, Reception and Asylum centers in the country, protection, including child protection, and livelihood support.

About the job

The Danish Refugee Council (DRC) has opened the recruitment process for a National Post (with Local salary scale) of the IT Facilitator within the GIZ funded project “Social cohesion of people on the move and local population in Serbia”. The objective of the project is to support social participation of people on the move and local population in the Republic of Serbia though improvement of the work and life skills of people on the move and local population in host communities and through strengthening social interaction and social participation.

Position: IT Facilitator (200 classes in the period of 5 months), Sid

Period of engagement: 5 months (February, March, April, August, September and October 2024)

Basic functions: The role of the IT facilitator is to work with the DRC team and its partners during the implementation of the project “Social cohesion of people on the move and local population in Serbia” and to design, organize and implement 200 IT classes that will be conducted during the period of 5 months in the premises outside and inside the reception centers. The IT training is planned to consist of 4 Modules: Microsoft Word,(Microsoft Excel, ; Internet and Safety Use of Internet; and E-mail Communication. The IT classes will be implemented through two four-week courses in which people on the move and the local population will participate together, five times a week outside the Reception Centers. The envisaged dynamics of the courses that are subject to revision is March and August 2024. In addition, within each of the three Reception Centers Adasevci, Principovac and Sid-stanica, one four-week course will be organized for the people on the move, during February, September and October 2024.

Reference: The IT Facilitator refers directly to the Programme Manager and works in close cooperation with the Project staff.

Specific duties and responsibilities:

  • To design, organize and implement IT classes for People on the move and local population;
  • To prepare the curriculum to be used during the four-week courses;
  • To collect data on participants of each course;
  • To maintain the required program documentation. After completing the course, distribute certificates to participants who have completed the course;
  • To independently prepare the materials needed for the implementation of the lessons;
  • To report to the DRC team on the progress of the participants, as well as on possible risks/difficulties in the implementation of the lessons.
  • To take care of the involvement of all participants so that they get an equal chance for participation;
  • Create a contact with the beneficiaries and build a trust relationship with them;
  • Identify and respond appropriately to safeguarding and protection issues with vulnerable beneficiaries per need;
  • Facilitate the referral of People on the move;
  • Works collaboratively with other project staff and participate in staff meetings;
  • Perform other duties as required for the successful implementation of the project.

Qualifications & experience required

  • Bachelor degree related to information technologies/electro-engineering or equivalent ;
  • Experience on refugee/migration related issues would be an asset;

Skills and Work Experience:

  • Minimum 2 years of experience in working as an IT facilitator/teacher.

Key Competencies

  • Ability to work in a multicultural context as a flexible and respectful team player;
  • Problem solving, analytical and writing skills, with the ability to produce reports for internal and external use;
  • Fluency in spoken and written Serbian;
  • Computer literacy (Microsoft Word and Excel);
  • Driving license and being an active driver would be an asset.


  • Type of contract: National.
  • Start date: February 2024
  • Duty station: Sid
  • Closing Date for Application: 12 Jan 2024
This job has expired.