The Extended Case Management (ECM) will address barriers to self sufficiency for especially vulnerable clients under ORR’s Preferred Communities program. The ECM caseworker will be expected to provide strengths-based, client-centered case management, regarding client’s identified health concerns, to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to develop service plans to meet provide ongoing support for clients 90 days after arrival up to 5 years post arrival, to assist in removing barriers to self- sufficiency and promoting mobility and empowerment across the clients served.
Responsibilities include, but are not limited to:
- Collaborate closely with the resettlement team to identify additional self-sufficiency barriers for vulnerable clients post 90-days.
- Assist clients in navigating healthcare systems, public benefits, educational institutions, and other public service providers.
- Develop and distribute self-sufficiency guides tailored to each client based upon self-sufficiency goals.
- Assist clients with the selection of a public and community resources that may bridge self-sufficiency gaps and help schedule initial appointments once the selection has been made, ensuring each client is comfortable with contacting their providers and scheduling their own appointments.
- Conduct regular outreach to other PRIME providers and social service agencies to address barriers to services and identify resources.
- Provide clients with extended orientation on a variety of topics regarding health such as navigating physical healthcare systems at the local level, navigating public benefits, housing, to include supporting clients in practicing and learning to do this independently.
- Respond to client stability crises, with guidance from supervisor as needed.
- Assist in development of custom Self Sufficiency plans with clients and provide coaching a support to clients as they work to remove and overcome barriers to gain self-sufficiency.
- Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
- Attend relevant training courses and meetings at the local and national level.
- May train and lead the activities of volunteers and interns.
- Follow all policies, procedures, and protocols of the agency.
- Attend and engage in all team meetings, staff meetings, and other relevant meetings and participate fully as a member of the IRC team.
- Attend trainings required of PRIME staff and implement content in work with clients.
- Other duties as assigned.
Key Working Relationships:
Position Reports to: Extend Case Coordinator
Position Supervises: Interns and volunteers related to cases.
Other Internal and/or external contacts:
Internal**:** other IRC Seattle and Seattle program teams, IRC Seattle Finance and Operations teams,
External**:** social service providers.
- Relevant degree or equivalent professional and/or lived experience specifically in fields of health access, health navigation, public health, social work, social service provision, intensive case management.
- Lived experience as a refugee or immigrant is preferred.
- In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted.
- Minimum of 3-5 years of case management experience with similar populations and/or client needs required.
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Attention to detail and accuracy in work product.
- Professional proficiency in English required, both spoken and written; proficiency in Dari and/or Pashto strongly preferred.
- Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
- Driver’s license, access to reliable transportation, and appropriate insurance
- Ability to work remotely and access to reliable Internet.
- Commitment to anti-racism and ongoing learning
Working Environment***: ***
- Standard, professional office environment (flexible remote and in-office)
- May require occasional weekend and/or evening work.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.