Protection Information – Facilitate refugee access to essential information in Bulgaria

  • Location:
  • Salary:
    negotiable / YEAR
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Social and Inclusive Development
  • Deadline:


Protection Information – Facilitate refugee access to essential information in Bulgaria
12 weeks
Ukraine crisis

Open recruitment (advertised)

Advertisement end date:25/01/2024

Description of assignment title
Protection Information – Facilitate refugee access to essential information in Bulgaria

Assignment country

Expected start date
Invalid Date

Sustainable Development Goal
16. Peace, justice and strong institutions

For how many hours per week will the volunteer be required?

Host entity
UNHCR Bulgaria


12 weeks

Number of assignments

Mission and objectives
UNHCR Bulgaria assists the authorities and civil society organisations working directly or indirectly on the protection of refugees and supports the further development of the national protection system within the ever-evolving pan-European asylum system.

On July 22, 1993, the United Nations High Commissioner for Refugees and the Government of the Republic of Bulgaria concluded a formal agreement under which the UNHCR’s mandate in the country was launched.

Previously, in the post-1990 period, around 20 people were granted status under the UNHCR mandate, through a procedure in which interviews were conducted by the Bulgarian Red Cross and status determination was carried out at UNHCR headquarters in Geneva.

Historically, the Bulgarian people are known for their traditional sense of hospitality and asylum to persecuted persons from other countries. At the beginning of the 20th century, people banished from Armenia, Russia and Eastern Thrace, as well as people from countries in Africa, Latin America and Asia, fleeing repression during the anti-colonial and liberation struggle after the 1950s, were found refuge.

Bulgaria laid the legislative foundations for the protection of refugees with the ratification of the 1951 Geneva Convention and the New York Protocol thereto in 1967 with the publication of the relevant texts in the State Gazette No 88 of 15 October 1993.

Since the escalation of the conflict in Ukraine in February 2022, over 2.1 million refugees from Ukraine have entered Bulgaria. As of mid-December 2023, the Government of Bulgaria has granted Temporary Protection to more than 173,400 refugees fleeing Ukraine, with the majority being women and children. An estimated 52,000 Ukrainian refugees remain within the country as of mid-December 2023. Additionally, Bulgaria, as an external EU border, plays a strategic role in refugee protection within Europe.

In 2022, Bulgaria’s State Agency for Refugees (SAR) registered over 20,400 asylum seekers, primarily from Syria and Afghanistan. As of the end of October 2023, more than 19,000 asylum applications have been received by SAR, surpassing the numbers for the same period last year. SAR operates six reception centers for the registration, Refugee Status Determination procedures, and accommodation of asylum seekers. Amid an increase in arrivals of Afghan and Syrian asylum seekers since 2022, UNHCR supports Bulgaria’s Government to ensure policies and legislation align with international and EU standards. UNHCR promotes a comprehensive refugee response grounded in a multi-stakeholder, whole-of-society approach.

UNHCR supports government-led efforts to provide key protection, including legal assistance, information on services, education, and psychosocial support. This support extends to reception and accommodation, as well as the delivery of core relief items for winterization and cash assistance for the most vulnerable groups. UNHCR’s priority protection interventions include access to territory and asylum procedures, inclusion of refugees in state-led programs, Child Protection, Gender-Based Violence response, support to persons with specific needs, and mitigation of risks related to trafficking and other forms of abuse and exploitation. UNHCR also assists refugees and asylum seekers with legal information and legal aid, a dedicated legal hotline, and other outreach mechanisms, along with communication through community channels in the languages that forcibly displaced and stateless people can access such information. Selected volunteers will help UNHCR by analysing publicly available information available in the language they will be working in, identify gaps in the provision of information, and support UNHCR by drafting contents for the UNHCR Help Page in line with the Agency’s policy on Communication with Communities.

Selected volunteers will have a chance to learn more on the protection information, including on services in areas such as accommodation and protection systems, and UNHCR protection policies, including the Age, Gender and Diversity Policy, while supporting the team at first hand.

We expect the selected online volunteer(s) to start with this task.
1. Ukrainian content in February 2024
2. Ukrainian content in April 2024
3. Arabic content in February – April 2024
4. Farsi/Dari content in March – May 2024

Task type

Task description
– Analysis of public information on the internet sought for refugees to prioritise information review (through social media)
– Reviewing available information provided to refugees by international organisations, Government or NGOs and other stakeholders through internet
– Comparing information provided through comparison on a matrix. Identifying inconsistencies
– Regular online meeting or communication with UNHCR staff to discuss issues identified and check against accurate information provided by UNHCR
– Drafting information on such issues for UNHCR Help Page

Required experience
– Education or experience in a relevant field such as community-based protection, communication with communities, social work, community work, social studies, research, communication
– Familiarity with refugee or humanitarian work
– Professional integrity and commitment to core humanitarian principles
– Familiarity with web editing and communication with communities

English, Level: Working knowledge, Required
Ukrainian, Level: Fluent, Required
Arabic, Level: Fluent, Required
Farsi, Level: Fluent, Required
Dari, Level: Fluent, Required

Other information
Inclusivity statement
United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Note on Covid-19 vaccination requirements
This UNV assignment is subject to proof of vaccination against Covid-19 with WHO approved vaccine, unless the UNHCR Medical Service approves an exemption from this requirement on medical grounds

This job has expired.