Aviation Assistant SC 5, Dushanbe

  • Location:
  • Salary:
    negotiable / YEAR
  • Job type:
  • Posted:
    2 months ago
  • Category:
  • Deadline:


WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


These jobs are found in Country Offices (COs), Area Offices (AOs) or Field Offices (FOs) and report to the Aviation Officer, or the designate.
Job holders typically specialise in either air transport or air movement, and at this level they work under minimal supervision taking responsibility for completion of a range of processes and activities requiring some interpretation of standard guidelines/practices. Job holders are able to recommend straightforward courses of action to staff, and may allocate tasks and support other staff.


The Aviation Assistant works under the direct and technical supervision and guidance of the Aviation Officer Afghanistan.

The incumbent will be responsible to assist AO during the entire operation at the field level terms of aircraft operation, passenger, cargo/baggage/pouch handling, safety oversight administrative Take flight and reporting issue related.

KEY ACCOUNTABILITIES (not all-inclusive)

a) Handling of documents, reporting
 Keep on file cargo and passenger manifest for all the flights to/from operations station, as well as other related documents.
 Compile movement/dispatch statistics, returns and reports in accordance with procedures, rules, and regulations.
 Update Takeflite database specifying shows, no-shows, cancellation against actual manifest and other relevant data.
 Prepare weekly operation report (sitrep) and other reports as requested by the supervisor.
 Ensure Performance Evaluation and work plan are established, regularly followed, and monitored for the compliance. KPIs (Key Performance Indicators) are monitored and recorded.

b) Passenger and Baggage Handling:
 Check-in procedures in accordance with the requirements and instruction issued by AFO and the aircraft operators.
 Inform passengers about the flight time of arrival/or departure.
 Guid passengers from the aircraft through controls to connecting transportation and vice versa.
 Handle baggage in the baggage sorting area, deliver baggage in accordance with the location procedures.
 Weigh and tag checked and carry-on baggage.
 Effect the conveyance of the checked baggage from the baggage check-in position to the aircraft and vice-versa.
 Report irregularities such as lost, found, and damaged property.
 Notify AO (Aviation Officer)/CATO (Chief Air Transport Officer) and customer service officer of complaints/claim made by passengers.

c) Cargo handling:
 Report irregularities such as lost, found and damaged cargo and report such to the concerned.
 Notify AO/CATO and customer service officer of complaints/claim made by Users about Cargo.
 Sort inbound and outbound cargo prior to release in accordance with the nature of goods and the routing of the cargo.
 Tally and assemble for dispatch by weight and volume, cargo up to capacity available on specific aircraft.
 Prepare cargo manifest(s) and forward applicable copies of documents to ALCON,
 Check incoming cargo against document(s).
 Notify consignee/agent of arrival in accordance with applicable instructions.
 Properly identify and handle Dangerous Goods and provide all necessary associated documentation (Shipper’s declaration, etc.) to the operator and crew.


d) Flight Handling
 Provide final flights manifests and other relevant documents and required information to the crew.
 Convey and deliver documents between the aircraft and appropriate airport authorities.
 Provide/arrange for suitable equipment for transportation of loads between points in terminal areas as required.
 Oversee loading/unloading of baggage and cargo and passengers boarding/disembarkation.
 Keep records and provide to ALCON UNHAS colleagues of actual block-off/block-on and take-off/landing timing for AURs verification.

e) Partnership:
 Provide flight information to concerned agencies as well as UNHAS operational details.
 Address requests from the User Agencies at local lever or escalate, when required,
 Ensure Customer’s feedbacks are recorded and conveyed to the supervisor and Customer service Officer.
 Meet timelines for the delivery of services to the clients.
 Establish strong and productive communication and interaction with the local aviation authorities, WFP HOs; service providers/suppliers.
 Ensure good regular communication is done with the local Users in the form of local User Group or any other convenient way.

f) Safety and Security Management:
 Report immediately to the AO/CATO and the aircraft crew all damage noticed at or inside the aircraft irrespective of cause or time of occurrence.
 Perform airstrip assessment, ensure actions are taken to mitigate identified safety and security risks.
 Provide weather and security report to Flight Following Office as per the relevant procedure.
 Ensure implementation of applicable ASP (Aviation Safety Program) activities at the field station level.
 Immediately report to the AO/CATO all beaches of internationally accepted regulations and procedures as well specific requirements of UNAVSTAD (United Nations Aviation Standards), WFP Aviation ATM (Air Transport Manual) AFO SAOP, /ASP and AVSEC (Aviation Security) program.

g) Any other duties as required.


Education: Completed of secondary school education, post-Secondary certificate in air traffic control, flight dispatch, aeronautical engineering or related field is desirable.

Experience: Minimum 5 years of experience in aviation industry on in passenger cargo transportation field.

Knowledge & Skills:
 Ability to perform precise and detailed work and handle a large volume of tasks quickly and accurately.
 Computer and specific applications (Takeflite, Indigo Sat track etc.) utilization literacy.
 Prompt information sharing as well as technical action plan and compliance to the existing procedures are vital.

Desirable Knowledge and Skills:
Advanced knowledge of UN and WFP Corporate policies, as well as UNHAS, ICAO regulations, policies, rules, and procedures in the workplace.

Languages: Fluency (level C) in English, as well as Tajik and/or Russian. Fluency in both Tajik and Russian is an advantage.



  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  • Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  • Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  • Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.


  • Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
  • Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  • Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  • Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.


  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  • Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  • Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  • Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.


  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  • Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  • Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  • Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.


Capability Name Description of the behaviour expected for the proficiency level
Supply Chain Management and Optimization Displays aptitude at monitoring and reporting on supply chain operations to enable teams to efficiently assess the performance and sustainability of current networks.
Planning, Project & Resource Management Supports the planning, forecasting & resource management efforts of own team by collecting data from diverse sources.
Information Management & Reporting Collates accurate and timely information and data to enable informed decision making on reporting within individual unit and consequently the greater humanitarian community.
Service Provision, Aviation Contracting & Operational Execution Supports the negotiation of contracts with third parties by collecting and collating necessary information to enable WFP to make informed decisions.
Aviation Performance Measurement & Quality Control Demonstrates commitment to carrying out individual activities related to aviation in compliance with WFP’s operating standards to make safe and responsible decisions within own scope of work.
Specialized Technical Knowledge in Aviation, Safety and Security Uses aviation systems to monitor operational, safety and security issues in WFP’s aviation services such as airlift and airdrop operations, evacuation flights, and other chartered flight operations.


• Experience in restricted flying zones, and other aviation risks and assisting in flight planning.
• Experience in handling passenger manifests and aircraft loading.
• Experience in interpreting routine weather reports.
• Experience in basic flight following and radio telephony procedures.


Job Title: Aviation Assistant SC 5

Contract & Grade: SC 5

Location: Dushanbe

Duration: 12 months, renewable


All applications should be received no later than Thursday 25th January ( 11:59 pm Local Tajikistan Time )


WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

Qualified female candidates and candidates with disabilities are highly encouraged to apply

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

This job has expired.