ITE/ITO User Experience Consultant

  • Salary:
    negotiable / YEAR
  • Job type:
  • Posted:
    1 month ago
  • Category:
    Sales and Marketing
  • Deadline:


Post of duty: Washington D.C

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position:

Operations Solutions Program from the Information and Technology Department is looking for a User Experience consultant. The Operations Solutions Program consists of various investments on new and updated functionalities related to Operations (Bank’s products). Right now, we are facing the implementation of new products related to Operations (main core business of the Bank) and require a user – experience (UX) consultant who must be able to understand our business challenges and the technical background, as well as be responsible for ensuring usability of what the team builds, and more generally, how users and customers experience the value provided by the product.

It is expected that the UX Consultant will be conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes, using agile methodology, working in close collaboration with the assigned agile team. Other UX activities related to convergence may be assigned as well.


What you’ll do:

  • Work closely with Product Manager/Owner and users to understand their needs and be able to translate those to designs/prototypes, making strategic design and user-experience decisions related to core, and new, functions and features, working in permanent discovery mode to obtain the right solution.
  • Work closely with Engineers and Developers to turn user data into actionable product or service requirements that feed into prototype development, and influence product direction.
  • With a user-centered approach, measure results according to the success of the product, outcomes and value delivered to users and customers.
  • Take a holistic user experience design approach, from the first learn of users about the product, the iterative interactions with it, motivations, and even perceived responsiveness of the product.
  • Constant testing the value assessment of the ideas with users and customers in collaboration with the team, through interaction and visual design.
  • Build strong relationships with testing partners to ensure they are advocates for the product at launch and collaborate with other team members and stakeholders.
  • Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.

Research and showcase knowledge in the industry’s latest trends and technologies.

What you’ll need:


  • Education: Master’s degree in graphic design, Web Design, User Centered Design, User Experience, or related area
  • Experience: At least 5 years of progressive experience in the User Experience and Design field
  • Languages: Proficiency in Spanish and English, spoken and written, is required. Additional knowledge of French and Portuguese is preferable.



Key skills:


  • Learn continuously.
  • Collaborate and share knowledge.
  • Focus on clients.
  • Communicate and influence.
  • Innovate and try new things.
  • Empathy with users and stakeholders
  • Teamwork





  • Citizenship: You are a citizen of one of our 48-member countries.
  • Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.


Type of contract and duration:


  • Type of contract: International Consultant Full-Time.
  • Length of contract: 19 months.
  • Work Location: On site.


What we offer:


The IDB group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:

  • A competitive compensation packages.
  • Leaves and vacations: 2 days per month of contract + gender- neutral parental leave.
  • Health Insurance: the IDB Group provides a monthly allowance for the purchase of health insurance.
  • Savings plan: ​​​​​​​The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
  • We offer assistance with relocation and visa applications for you and your family when it applies.
  • Hybrid and flexible work schedules.
  • Development support: We offer learning opportunities to boost your professional profile such as seminars, 1:1 professional counseling, and much more.
  • Health and wellbeing: Access to our Health Services Center which provides preventive care and health education for all employees.
  • Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, and others.

Consultant Part-Time

  • A competitive compensation packages.
  • A flexible way of working. You will be evaluated by deliverable.

Our culture:


At the IDB Group we work so everyone brings their best and authentic selves to work, willing to try new approaches without fear, and where they are accountable and rewarded for their actions.

Diversity, Equity, Inclusion and Belonging (DEIB) are at the center of our organization. We celebrate all dimensions of diversity and encourage women, LGBTQ+ people, persons with disabilities, Afro-descendants, and Indigenous people to apply.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job interview process. If you are a qualified candidate with a disability, please e-mail us at to request reasonable accommodation to complete this application.

Our Human Resources Team reviews carefully every application.


About the IDB Group:


The IDB Group, composed of the Inter-American Development Bank (IDB), IDB Invest, and the IDB Lab offers flexible financing solutions to its member countries to finance economic and social development through lending and grants to public and private entities in Latin America and the Caribbean.


About IDB:


We work to improve lives in Latin America and the Caribbean. Through financial and technical support for countries working to reduce poverty and inequality, we help improve health and education and advance infrastructure. Our aim is to achieve development in a sustainable, climate-friendly way. With a history dating back to 1959, today we are the leading source of development financing for Latin America and the Caribbean. We provide loans, grants, and technical assistance; and we conduct extensive research. We maintain a strong commitment to achieving measurable results and the highest standards of integrity, transparency, and accountability.


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Additional Information
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