Global Roving Emergency Head of Support

  • Location:
  • Salary:
    negotiable / YEAR
  • Job type:
  • Posted:
    3 months ago
  • Category:
    Humanitarian and Crisis Response, Management and Strategy
  • Deadline:


What we are looking for

Experience from a senior management position in humanitarian/recovery context and ability to work in complex and volatile contexts. Experience in emergency contexts is an added advantage.

The successful candidate should have expertise in allocation of resources and costs, coupled with strong leadership and team management skills. Knowledge of market analysis and cash-based interventions is also great for this position.

What you will do

As the Global Roving Emergency Head of Support you will deploy to humanitarian crises to provide overall management of the support function of a Country Office, including HR, Finance, Logistics, Admin & ICT. You will ensure that all support functions are providing high quality and efficient support programme implementation.

What you will do

  • Line management for support managers such as Finance, HR & Admin and Logistics (incl. ICT).
  • Member of the Country Management Group (CMG).
  • Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements.
  • Facilitate the support function’s strategic input to the development of the Country Strategy and Plan of Action.
  • Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans.
  • Responsible for ensuring quality support to project implementation.
  • Facilitate the Master Support Budget, country level budgets and BPO development, including assess and monitor costs and resource allocation needs.
  • Responsible for the strategic development of country structures, technical systems, human resource capacity and allocation.
  • Responsible for development of new country specific technical SOPs, guidelines and tools.
  • Responsible for organisational learning related to programme support.
  • Responsible for technical capacity building of support staff.

Specifically you will 

  • Ensure support team competency (skills and knowledge) in the implementation of cash-based interventions and market based programmes during emergency, recovery and protracted contexts.
  • Provide an enabling environment for the implementation of cash-based interventions, including multi-purpose cash assistance, emergency cash responses.
  • Reference to specific responsibilities is outlined in a separate Terms of Reference (TOR) which will be developed for each assignment.

Please download the detailed job description to learn more about the position.

What you will bring

  • Minimum 4 years’ experience from a senior management position in a humanitarian/recovery context.
  • A Bachelors degree in a relevant field.
  • Fluency in English, both written and verbal. French, Spanish or Arabic language skills are preferable.

Specific experience, knowledge and expertise in:

  • Working in complex and volatile contexts.
  • Allocation of resources and costs expertise.
  • Strong leadership and team management skills.
  • Market analysis and cash-based interventions.
  • Active listening; keeping an open-mind and excellence in analysing information and giving feedback and have a positive attitude toward people.

Understanding of and commitment to:

  • organisational learning, quality management and development.
  • working collaboratively with technical and operational colleagues within a matrix structure.
  • Ability to work under pressure, independently and with limited supervision.

What we offer

  • Duty station: Global roving, home based when not deployed.
  • Contract: 24 months
  • Travel: Up to 75% (candidates applying should be comfortable with this level of travel to different contexts).
  • Salary/benefits: Grade 11 on NRC’s grading structure.
  • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
  • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Important information about the application process

  • We invite applications from all qualified and interested candidates of all nationalities. Please ensure you attach copies of your academic and professional certificates.
  • Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
  • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
  • Submit your application and CV in English, taking care to attach your latest CV.
  • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
  • Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
  • If you have any questions about this role, please email with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

  • do demanding and professional work, often in challenging contexts
  • join a work culture that empowers every employee to share ideas and take responsibility
  • be part of a welcoming and supportive community committed to human dignity

Learn more about NRC

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.
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