Roving Information Management Officer GSC P3 UNHCR

  • Location:
  • Salary:
    negotiable / YEAR
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Documentation and Information Management, Information and Communication Technology
  • Deadline:


UNHCR continues building its capacity to ensure predictable and consistent cluster coordination at country level. This is being achieved through the deployment of surge capacity from the global level when new clusters are created or when there is a new emergency in an existing cluster. This surge capacity is replaced by longer-term capacity provided by the country level.

The Roving Information Management Officers (RIMOs) are a key component of the roving capacity. These experienced information management officers are readily available at short notice and for enough time until a long-time replacement is deployed to activate and support cluster operations.

NORCAP is looking for a Roving Information Management Officer (RIMO), seconded to the UNHCR Global Shelter Cluster (GSC) Section, for an initial period of 1 year. The selected candidate will report to the Senior Shelter Coordination Officer responsible for country support.


Role and Objectives 

The main objective of the deployment of a RIMO is to achieve more efficient, predictable, and faster shelter responses. The RIMO will work under the supervision of the Information Management Officer of the GSC Section of UNHCR. 

The work will have two components: field deployment as and if needed, and home-based remote support to country operations and the GSC. The deployments to the field will be determined based on needs and requests, most often at short notice. The RIMO will be deployed to emergencies which usually require very long working hours in stressful situations and in difficult and security sensitive environments.

  • Be deployed (with extensions in some cases) to support the establishment of the Shelter Cluster and create the necessary coordination systems and processes under the direct supervision of the person who represents UNHCR at the Humanitarian Country Team with a technical reporting line to the GSC. 
  • Be deployed for short time in context where the Shelter Clusters are active and provide support for the analysis of the crises and the design of the strategies and other types of support under the direct supervision of the person who represents UNHCR at the Humanitarian Country Team with a technical reporting line to the GSC. 
  • Provide remote support from home to country-level clusters. 
  • Participate in GSC initiatives such as trainings, working groups and fora upon request. 


  • University degree, preferably at a Masters’ level. Preferably in computer science, architecture, civil engineering, or other comparable academic preparation. 

Experience required:

  • Minimum 5 years’ experience on a similar position. 
  • Knowledge of Cluster mechanisms, UN coordination systems and Humanitarian Reform process.
  • Proven skills to analyse statistical information. 
  • Advanced Excel skills (e.g. pivot tables, functions, etc.). 
  • Ability to formulate IM-related technical requirements and Operating Procedures. 
  • Ability to translate planning-specifications into technical briefs for data capture and analysis, and vice versa. 
  • Ability to compile and holistically analyse diverse datasets. 
  • Demonstrated understanding of different data collection methodologies. 

Experience desired:

  • Good knowledge and experience of shelter and settlements programmes with particular focus on conflict-related emergencies and contexts would be an asset. 
  • Experience with the role of an adviser and of providing remote support to programs managers. 
  • Very good knowledge of the shelter and settlement sector would be an asset. 
  • Experienced and familiar with protection as well as other cross-cutting issues like age, gender, and diversity, disability, HLP, and environment. 
  • Good and proven knowledge in UNHCR operations and management. Experience in organizing trainings. 
  • Successful participation in UNHCR IM Learning Programmes is desirable. 
  • Experience in web design and software development is an asset. 
  • Experience with relevant software such as: Kobo, Tableau, PowerBI, Drupal, ArcGIS, Mapinfo, SPSS, EpiInfo6, HTML, PHP, ASP, Java, Ms Access, SQL is desirable. 


  • Good negotiation, coordination, inter-personal and communication skills. 
  • Ability to produce IM strategies, guidelines, and instructions at global and country levels. 
  • Analytical thinking, and planning skills, political awareness. 
  • Ability to work independently in a result oriented multi-tasking and multi-cultural environment and manage conflicting priorities. 
  • Excellent knowledge of English (spoken, written), other UN languages would be an asset particularly French, Arabic, and Spanish. 


For more information please read the TORTOR Roving Information Management Officers UNHCR.pdf

The main competencies of a NORCAP Expert are: 1) Building working relationships, 2) Planning and organising, 3) Adaptability, 4) Resilience.


 What we offer 

  • Rewarding work for a renowned global organization 
  • Access to a network of humanitarian, peace, and development professionals  
  • Join NORCAP’s team of experts and be considered for future assignments elsewhere.  
  • A dedicated Staff Care Unit  

 How to apply 

  • When submitting your application, kindly register in English your full employment history and education. Please include your full name as written in your passport. Uploaded CVs alone will not be reviewed.   
  • NORCAP values diversity, equity, and inclusion. We welcome applications from all qualified candidates, regardless of race, sex, sexual orientation, national origin, religion, or disability. 
  • NORCAP reserves the right to conduct a full background check on shortlisted candidates. 
  • Approved Health Certificate will be required prior to contract commencement and assignment. 
  • Feedback will be given to all applicants within four weeks after the closing of this advertisement.  
  • Apply before 20th February 2024, 23:59 PM (Oslo time) 
The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.
Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.
NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.

This job has expired.