WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and

encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information,

gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

Job Title: Delivery Manager (two posts)

Type of Contract: Regular Consultant level II

Division: CBT / Cash-Based Transfers Division

Duty Station (City, Country): Munich, Germany

Duration: 11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The United Nations World Food Programme (WFP) is the world’s largest humanitarian organization, saving lives in emergencies and using food and cash assistance to change lives and empower people to meet their essential needs. WFP does this both through direct programming as well as by supporting governments on their national pathways toward the Sustainable Development Goals (SDGs), in partnership with multiple stakeholders. WFP is the largest cash actor in the humanitarian community: WFP transferred over US$3.3 billion to 56 million people across 72 countries in 2022.

WFP endeavours to reach as many people in need as possible utilising available resources. This means making sure that assistance reaches intended people while preventing or detecting the possible divergence of entitlements (food and cash). WFP either collects personal data from people directly or receives data from partners to enrol people into assistance programmes, and then continually verifies people to make sure that assistance is reaching the right individuals and families.

WFP country offices deliver assistance to beneficiaries through a variety of digital platforms and service providers. WFP works in partnership with several commercial Financial Service Providers (FSPs), including banks, micro-finance institutions, mobile money operators and money transfer agents, in addition to using WFP’s own delivery platform, SCOPE. One of WFP’s corporate objectives is to increasingly digitize the delivery of both in kind and CBT assistance, to achieve greater efficiencies and provide greater accountability and traceability of assistance delivered. Therefore, WFP seeks to build its corporate capacity to centrally receive, store, process and analyze digital operational data for the purpose of promoting accountability, controls, and efficiencies as part of cash-based transfers and in-kind assistance. There is also the opportunity to better inform WFP’s programme design through the analysis of digital data emanating from operations.

Several challenges exist in streamlining digital analysis globally, including the tasks of receiving and maintaining amounts of varied and unstructured operational data, processing and generating meaningful analysis of data, while ensuring that data privacy and security standards are upheld. The Cash Data Services within the Programme division plays a crucial role in supporting the implementation of CBT and in-kind assistance programmes, offering end-to-end or standalone data services to meet corporate identity management and reconciliation standards.

To achieve the objectives outlined above, WFP is recruiting a Cash Service Delivery Manager to be part of the Cash Data Services team established in the CBT Division, to provide support to WFP’s CBT operations globally.

WFP is committed to an accessible, inclusive recruitment process. Please contact us at global.inclusion@wfp.org to advise us of any disability related reasonable accommodation or accessibility requests you may have. A member of the reasonable accommodation team will contact you to confidentially discuss your needs

ACCOUNTABILITIES AND RESPONSIBILITIES:

Oversee planning and delivery of a portfolio of projects (implementation of data-assurance solutions for WFP Country Offices). Monitor and report progress to senior management and to clients. Manage deadlines and client expectations, addressing issues with different stakeholders (internal team, external partners, senior management, clients, IT staff, etc.).

Coordinate the preparation of assurance service proposals, describing the objectives, resources, timelines, and risks of implementation of data-assurance solutions for WFP Country Offices. Collect inputs from data analysts, data engineers, clients, and senior management, ensuring the proposal is relevant, feasible, and in line with the internal standards for assurance service delivery.

Coordinate the preparation of progress reports for the different workstreams, to be shared with clients. Produce summary statistics to show progress of planned activities, issues, milestones, and status of key deliverables.

Provide expert advice to field offices on Cash Data Assurance matters, and support in the implementation of assurance solutions remotely or occasionally through on-site missions.

Coordinate with management the allocation of resources to the assigned projects, ensuring the right level of capacity is assigned (data analysts and data engineers).

Collaborate with contracted engineers and internal data analysts to ensure that the implementation of the requested new features, change requests, service requests, and bug-fixes are prioritized and escalated as needed.

Use feedback received from stakeholders and field staff to continuously improve solution delivery and client satisfaction.

Perform any other duties as required.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

Education:

A bachelor’s or master’s degree in data science, computer science or other relevant field.

Experience and skills:

• Minimum of 5 years of experience in working on digital solution development or data-related projects.
• Managerial experience in delivering digital solution development or data-related projects is highly desirable.
• Experience in defining, documenting, managing priorities against limited resources, especially in humanitarian settings, solving issues, monitoring progress, tracking KPIs, and managing budgets.
• Experience in managing contracts with technology vendors, defining, and reviewing compliance with SLAs.
• Ability to write reports / assessments concisely and make compelling presentations for approaches to technical and nontechnical audiences.
• Experience in the humanitarian sector and especially in the field, would be desirable.
• Excellent communication skills, with ability to engage with senior management and different types of stakeholders.
• Experience in working in a multicultural environment and supervision of team members.

Language:

English (fluent). Any other UN languages (Arabic, Chinese, French, Russian, Spanish) is a plus.

Terms and Conditions

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP.

http://www.wfp.org Click on: “Our work” and “Countries” to learn more about WFP’s operations.

Deadline for applications: 27 February 2024

Ref.: VA No. 831605

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an

inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority.

Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International

Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within

the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.