External Relations/Communications (EXR/COM) Officer

  • Location:
  • Salary:
    negotiable / YEAR
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Communication and Advocacy, Partnership and Resource Mobilization
  • Deadline:



To ensure that effective WHO country presence is established to implement WHO country cooperation strategies that are aligned with Member State’s health and development agendas and harmonized with the United Nations country teams. Organizational context (Describe the individual role of incumbent within the team, focusing on work environment within and outside the organization)


1- Support the development of a country specific communication plan including corporate communications materials which will support projects implementation and ensure that project communication objectives (e.g., awareness raising) are reflected in all interventions.

2- Draft content (e.g. media releases, web stories, social media posts) for, and regularly update/monitor the WCO’s Communications Channels and Platforms (i.e. media, web, social media, etc.) in accordance with WHO global and regional corporate guidelines and standards.

3- Contribute to the production of advocacy materials and communications products including but not limited to audio-visual and printed materials, multimedia presentations, media releases, etc. for the implementation of awareness campaigns and events on specific topics.

4- Draft regular newsletter, internal talking points, web and feature stories/messages, and updates where appropriate to support the WHO Country Office’s projects, showing human face of WHO, including profiles of WHO staff and health care professionals.

5- Review and evaluate the technical qualifications of external service providers (such as designers, photo/videographers, media/creative agencies, etc.) for outsourcing communications projects, and establish a roster of relevant individuals/agencies in the fields of multimedia production, graphic design, event management, etc.

6- Maintain and update a database of photos and multimedia content for WCO, in various health fields including but not limited to health subjects covering affected populations, health situation, and WHO health response on the ground.

7- Support capacity building approaches and activities for improved communications skills, content planning, design and production at the country level, including coaching and assisting staff on design and branding best practices for their dissemination of public health information.

8- Collaborate with all relevant counterparts within the health cluster, regional and field offices, other WHO departments, UN agencies, and other partners to identify and create communication opportunities and prepare communication campaigns on specific topics in Health.

9- Prepare communication and advocacy products and statements to be used in identifying opportunities and risks for resource mobilization in Tunisia.

10- Ensure effective utilization of communication products to inform donors and other partners about both Health Sector and WHO’s strategies and work in Tunisa.



Essential: University degree in communication, journalism, social sciences, international relations from an accredited/recognized institute
Desirable: Master’s degree in a related subject. Courses in communication techniques such as graphic design, visual language and the use of social media.


Essential: At least two years’ relevant experience in communication and/or advocacy. Proven experience in writing advocacy documents and in the production of communication materials and products.
Desirable: Experience supporting humanitarian emergency or health outbreak response and recovery activities. Prior working experience with WHO/UN or with an international nongovernmental organization. Experience in organizing advocacy campaigns.


Ability to write well in English. Arabic and French and produce engaging communication materials. Proven skills in the development and implementation of communication/media products and tactics. Excellent interpersonal skills complemented by the ability to conceptualize ideas and advocate consensus. Excellent presentation skills Demonstrated ability to work under pressure to achieve multiple deadlines. Ability to “think out of the box” and to make innovative proposals to extend communication reach. Knowledge or understanding of WHO mandate and goals in the emergency incident management context. Knowledge of public health sector and issues. Demonstrated ability to work within an emergency context at the country level.

WHO Competencies

Enhanced WHO Global Competency Model: Enhanced WHO global competency model.

  • Teamwork
  • Respecting and promoting individual and cultural differences.
  • Communication
  • Producing results
  • Moving forward in a changing environment

Use of Language Skills

Essential: Excellent knowledge of English, Arabic and French.
Desirable: Working knowledge of another WHO official language would be an asset.


Remuneration comprises an annual base salary starting at TND 84,265 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test and/or an asynchronous video assessment may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
  • According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
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      • The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (


    • ) are strongly encouraged to apply.
      • Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to


  • An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
  • WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
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  • WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
  • The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
  • Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
  • This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.
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