ICT Assistant

  • Salary:
    negotiable / YEAR
  • Job type:
  • Posted:
    2 months ago
  • Category:
    Information and Communication Technology
  • Deadline:




Parent Sector : Field Office

Duty Station: Guatemala City

Job Family: Administration

Type of contract : Non Staff

Level : Level 1

Duration of contract : From 1 to 6 months

Recruitment open to : External candidates

Application Deadline (Midnight Paris Time) : 15-MAR-2024

UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism


This post is located in a Field Office and works under the overall authority and direct supervision of the Senior Administrative Assistant and the guidance of the Head of Office (HFO). This post performs a variety of tasks aimed to support management and operations of all ICT infrastructure, equipment and services for the office.

Long Description

Under the overall authority and direct supervision of the Senior Administrative Assistant and the guidance of the Head of Office according to DBS guidelines, the incumbent will be responsible for the following:

  • In close collaboration with DBS the ICT Assistant ensures ICT related needs are met in the field office. S/he will support management and operations of all ICT infrastructure, equipment and services for the office, ensure that ICT-delivered services and end-user needs are understood and met, and foresee ICT configuration changes. Activities are carried out according to established ICT standards and policies.
  • Provide user support and technical/functional specialist support to the office. Assist users in solving technical problems and investigating elevated issues by confirming the validity of the problem and seeking for known solutions related to these more complex issues. If a problem is new and/or s/he cannot determine a solution, s/he is responsible for raising the issue to DBS support and/or local external service provider.
  • S/he will implement the rollout of new functionalities, applications or services, systems upgrades and IT infrastructure changes under the coordination of DBS. Follow up on the installation of systems, network components and software. S/he advises on best technical solutions, in coordination with DBS, in order to achieve required standards while taking into consideration local technical constraints. Propose actions for improving ICT services and reducing costs.

Long Description

  • Perform needs assessment for new applications and modifications to existing ones, make sure related policies are followed and that every ICT initiative, project or application is properly registered in the Application Portfolio. Prepare and draft ICT operational, technical, hardware software requirements and specifications for procurement invitations to bid. Update and maintain the ICT procurement inventory (hardware and software details).
  • Identify and analyse training needs on ICT related areas for users, mainly on existing corporate applications and desktop tools, and organize the appropriate courses.
  • Liaise regularly with Host Organization or UN System to ensure efficient and reliable operations of the ICT infrastructure and proper implementation of Service Level Agreements. Represent UNESCO at ICT inter-agency meetings and groups at a country level.
  • Join the ICT monthly meeting organized by DBS, take note on updates and give follow up on new guidelines.
  • Additional activities that may be required to ensure the success of the work.

COMPETENCIES (Core / Managerial)

Accountability (C)
Communication (C)
Innovation (C)
Knowledge sharing and continuous improvement (C)
Planning and organizing (C)
Results focus (C)
Teamwork (C)

For detailed information, please consult the UNESCO Competency Framework.



  • Completed secondary and/or vocational education.

Work Experience

  • 2 years of relevant work experience in the field of Information and Communications Technology or related fields.
  • Knowledge of confidentiality guidelines and protocols.

Long Description

Skills and Competences

  • Customer-oriented.
  • Ability to multitask and work in a multicultural environment.
  • Good communication skills and interpersonal relations.


  • Excellent knowledge of Spanish. Good knowledge of English.



  • Qualifications/diploma in the field of ICT.
  • At least 4 years of complementary education in computer science would be an asset.

Work Experience

  • Experience in the UN System or International Organizations is an asset.


Rename the “BENEFITS AND ENTITLEMENTS title to “APPLICATION PROCESS, and use additional sections if required to add other relevant information.

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Please note that all candidates must complete an on-line application and provide complete and accurate information. To apply, please visit the UNESCO careers website. No modifications can be made to the application submitted.

The evaluation of candidates is based on the criteria in the vacancy notice, and may include tests and/or assessments, as well as a competency-based interview.

UNESCO uses communication technologies such as video or teleconference, e-mail correspondence, etc. for the assessment and evaluation of candidates.

Please note that only selected candidates will be further contacted and candidates in the final selection step will be subject to reference checks based on the information provided.


UNESCO recalls that paramount consideration in the appointment of staff members shall be the necessity of securing the highest standards of efficiency, technical competence and integrity. UNESCO applies a zero-tolerance policy against all forms of harassment. UNESCO is committed to achieving and sustaining equitable and diverse geographical distribution, as well as gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Candidates from non- and under-represented Member States (last update here) are particularly welcome and strongly encouraged to apply. Individuals from minority groups and indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the highest level of confidentiality. Worldwide mobility is required for staff members appointed to international posts.

UNESCO does not charge a fee at any stage of the recruitment process.


This job has expired.