Org. Setting and Reporting

The position is within the Liquidation Entity of the United Nations Multidimensional Integrated Stabilization Mission in Mali (MINUSMA), located in Gao. The Information Systems Assistant is responsible for providing technical support to the Liquidation Team at the Gao Office. The incumbent will report directly to the ICT Coordinator in Gao or designated official of FTS, on all matters relating to the proper delivery of services.

Responsibilities

Within delegated authority, the Information Systems Assistant will be responsible for the following duties: Network Administration: • Assist to install, administer, and maintain the Mission’s local and wide area networks (LANs/WANs). • Assist in the preparation of plans for the realization of specific networks in the Mission. • Support with the establishment of local networks, including the installation of conduits, sockets and cables, the installation and configuration of hubs, switches, modems, routers, firewalls, Wireless Controllers, Access Points, workstations, and network printers. • Provide support to network users and troubleshoot LAN/WAN issues. • Support repair and update customers’ software and workstations and peripherals (desktops, laptops, printers, and other peripherals). • Provide support for the distribution of new computers, including operating system installation, cloning of hard drives, installation of antivirus and any other software and peripherals. • Assist with monitoring the performance of the Mission’s LAN and WAN networks and resolve network issues, including those related to cables and other connecting devices. • Assist in the installation and configuration of computer equipment if necessary. • Assist with the installation of servers and their operating system, including Microsoft Exchange messaging. • Assist in the installation of switches and routers. • Assist in identifying problems and make recommendations to address them. • Assist in preparing instructions for troubleshooting common hardware and software issues. • Assist clients in the use of standard office software in use at the United Nations. Service Desk/Systems support: • Support client-oriented IT and application support to MINUSMA and NON MINUSMA personnel from within the Gao Service Desk when required, physical and remote support may also be required. • Provide support for a full range of technical support and team supervision with respect to server operations and administration; Distribute work among team members and monitor progress. provide guidance for new or lower grade colleagues. • Assist with installation, configuration, testing and deployment of server system hardware and software to include LAN infrastructure, operating systems (Unix, Linux, Mac OS), email, Lotus Notes, Exchange mail, Citrix, database systems, web development software, firewall systems, DNS, DHCP, NFS, CIFS/SMB, mail relay, various network services security software and server systems. • Support administration, operation, technical support, and monitoring of server systems; Engages in solving complex problems that server systems may have. • Assist to coordinate with other units of the service and other logistics support elements of the Mission to maintain optimal 24/7 maintenance of operating systems and server. • Support the identification of the needs of new systems or reformatting of existing systems. • Provide support to user requests and assist in the deployment/configuration of systems to ensure compliance with infrastructure standards; Perform disaster/continuity of service (DR/BC) recovery and back up services following the standard procedures. Support in application management: • Support and lead a team in the planning, specification, design, development, and assistance for the installation of computer application systems and programs in accordance with the standards established by the United Nations for computer technologies, programming languages and tools. • Support as focal point for the coordination, control, and dispatch of IT application systems for the development of projects requiring close collaboration with organizational units in the initiation of applications. • Assist to prepare standard terms of reference; process and monitor administrative actions and solve problems related to the execution of projects, such as organization and participation in training, acquisition of equipment and services etc. • Assist to plan, implement, and maintain application security control, programs, and procedures; Conduct ongoing reviews with users and developers. • Provide support in retrieving application and system information and work continuity. • Support to prepare technical user guides for the deployment of computer application systems, training materials and deliver technical presentations. • Assist to write correspondence and communications, including revisions to the work plan, as well as contributions from units for various periodic reports. • Perform any other tasks assigned by the supervisor. Other duties and responsibilities common to the specialties above include, but are not limited to: Providing general assistance across the various fields of ICT support services in the liquidation entity. Being part of cross-functional teams within FTS to assist with ICT related projects. Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. Assists with visualizations and updating information material such as web pages or brochures.

Competencies

Professionalism: Knowledge of the regulatory framework governing the disposal of property during liquidation of an operation. Analytical capacity and business process management and project development skills. Ability to apply analytical skills in a wide range of statistics on logistics and property management support operations and formulate proposals for corrective actions. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines, and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education

High school diploma or equivalent is required

Job – Specific Qualification

Not available.

Work Experience

A minimum of three (03) years of progressively responsible experience in Information Systems analysis, database installation and management and website development, systems administration and maintenance, software applications, hardware installation and related work is required. The minimum year of relevant experience is reduced to 1 year for candidates who possess a first-level university degree or higher. 1 year or more of experience in data analytics or related area is desirable.

Languages

French and English are the working languages of the UN Secretariat. For this post, fluency in French (both oral and written) is required. Knowledge of English is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise

Special Notice

• This position is temporarily available within the Liquidation entity of MINUSMA until 30 September 2024. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Applying or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as “retirement.” Such retirees shall not be employed by the Organization, unless: (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.