Under the guidance and supervision of Administrative Associate, the Driver provides reliable and safe driving services by meeting the highest standards of discretion and integrity, sense of responsibility, excellent knowledge of protocol and security issues. The driver also demonstrates a client-oriented approach, courtesy, tact and ability to work with people of different nationalities and cultural backgrounds.

Ensures provision of reliable and safe driving services by

• Driving office vehicles for the transport of country office Staff, other personnel and visitors and delivery and collection of mail, documents, and other items, and
• Meeting official personnel and visitors at the airport including visa and customs formalities arrangement when required.

Ensures cost-savings through proper use of vehicle through accurate maintenance of daily vehicle logs, provision of inputs to preparation of the vehicle maintenance plans and reports.

Ensures proper day-to-day maintenance of the assigned vehicle through

• Timely checks on oil, water, battery, brakes, tires, etc.,
• Timely minor repairs and arranges for other and major repairs, and ensures that the vehicle is kept clean.

Ensures availability of all the required documents/supplies including vehicle insurance, vehicle logs, office directory, map of the city/country, first aid kit, necessary spare parts in the assigned vehicle.

Ensures that all immediate actions required by rules and regulations are taken in case of involvement in accidents.

Observe sense of the protocol in the country, particularly at the community level to support the head of office during field visits

Think Innovatively:
LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously
LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility
LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner
LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion
LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies 

Administration & Operations – Vehicle management

• Knowledge of policy & procedures on fleet management

Administration & Operations – Registry & correspondence management

• Ability to collect, register, maintain and deliver mail and UNDP pouch; ability to manage archives

Business Management – Communication

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience

Ethics   – UN Policy Ethics

• Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity.

Business Development – Knowledge Generation

• Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need

Business Management – Customer Satisfaction/Client Management:

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs.
• Provide inputs to the development of customer service strategy.
• Look for ways to add value beyond clients’ immediate requests.
• Ability to anticipate client’s upcoming needs and concerns.

• Minimum of 3 years (with high school diploma) of relevant work experience as a driver with a safe driving record is required.
• Well-developed chauffeur courtesies demonstrated by possession of a chauffer certificate desirable
• Knowledge of driving regulations, rules and laws as well as skills in minor vehicle repair and maintenance demonstrated by possession of at least Grade 3 Motor Vehicle Mechanic (MVM) certificate will be an added advantage.
• Experience in the basic use of computers and relevant office software packages (MS Word, Excel, etc) and ability to use web-based management and electronic log, file and/or scheduling systems.
• Knowledge of protocols and security requirements is an advantage.
• Adequate communications skills to be able to liaise with police and protocol staff on different assignments
• Fluency in English and Chichewa