Community Feedback Mechanism (CFM) Manager / Jerusalem
Consultant CST LEVEL 2
11 Months
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
The World Food Programme (WFP) has been in Palestine since 1991, providing food assistance to the most vulnerable non-refugee populations. WFP focuses its activities on areas with a high prevalence of food insecurity, including the Gaza Strip, where WFP has been expanding the use of cash assistance to support an ailing economy and increase the impact on the food security of the people it serves.
In Palestine, ongoing protracted conflict, economic stagnation, restricted trade and access to resources, coupled with high unemployment and poverty rates, continue to pose serious challenges to the achievement of Sustainable Development Goal 2 on Zero Hunger, food security and improved nutrition.
According to the latest Multi-Sectorial Needs Assessment of the State of Palestine 2022, one-third of the Palestinian population, 1.84 million people, suffer from food insecurity, of which, 1.1 million are severely food insecure; most of them (90 percent) live in Gaza. WFP’s humanitarian assistance has prevented the food security situation from deteriorating further. Food insecurity is high among women – 32 percent of families headed by women are food insecure – and particularly in the Gaza Strip, where it peaks at 54 percent.
The humanitarian conditions in Gaza – where poverty and food insecurity affect 53 percent and more than 50 of the population respectively– continue to deteriorate at an alarming pace following the collapse of all productive sectors, basic social services and infrastructures. Gaza’s socio-economic fabric is faltering due to the cumulative impact of 15 years of sea, land and air blockade and a year-long energy crisis which leaves residents with less than four hours of electricity per day.
Since the onset of the conflict, WFP has focused on providing emergency food assistance on a no-regrets basis in communities as well as in UN designated shelters. In December, WFP reached an estimated 828,000 people inside and outside shelters with food parcels, wheat flour, fortified biscuits, hot meals, and the supplementary nutrition commodity.
A Community Feedback Mechanism (CFM) is a two-way communication system that includes human resources, processes, and software. It facilitates the intake, actioning, resolution, and analysis, of feedback received from affected populations.
Grounded in the principles of accountability, transparency, equality, and non-discrimination, a CFM fosters participative approaches to humanitarian response and a rights-based approach to development work.
The CFM aims to empower community members to share information, express concerns and needs, or suggest changes to their experience with WFP or the wider humanitarian system. Its purpose is not only to quickly identify and mitigate risks to both affected populations and the organization but also to adapt programming, enhancing the effectiveness of WFP assistance through meaningful engagement with affected populations. To ensure effective complementarity among WFP’s CFM Mechanism, partner CFMs, and inter-agency AAP mechanisms, initiatives, and processes. The CFM is also equipped to capture and escalate allegations of sexual exploitation and abuse, harassment, fraud, and corruption.
WFP Palestine CO seeks a CFM Manager to lead the strengthening and management of the CFM to help WFP uphold its accountability commitments. The CFM Manager is primarily responsible for ensuring the day-to-day management of the CFM, including the supervision of CFM staff, the information management system, quality assurance, and case management. The CFM Manager will have the following responsibilities:
The CFM Manager will receive and apply the necessary training to conduct their work professionally, per the UN’s three core principles of integrity, professionalism, respect for diversity, and compliance with WFP’s code of conduct and confidentiality oath.
The following knowledge and skills are required:
Education: Advanced University degree in International Affairs, Economics, Social Sciences, information management, statistics, or other relevant fields, or First University Degree with additional years of related work experience and/or training/courses.
Experience: 5-10 years of solid and relevant experience. This includes but is not limited to work experience in setting up and managing CFM, Protection in humanitarian settings, client/customer services, information management and inter-agency coordination.
Work experience with a UN agency or international organization, or applied knowledge of humanitarian, development, and/or peacebuilding would be an asset.
Languages: Proficiency in both spoken and written English is required, with Arabic language skills considered a valuable advantage.
Purpose
People
Performance
Partnership
By CoB of 1 April 2024
WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.