Qualifications

Background

WHO has been entrusted with the implementation of the Health Systems Strengthening (HSS) component of the Health Sector Transformation Project (HSTP) under the Multi Donor Trust Fund (MDTF), managed by the World Bank, which commences in July 2024.  The HSTP under the MDTF has been conceived as part of the process of increasing efficiencies, reducing transactional costs and improving health system and service delivery impact within the health sector. The HSTP consists of two components: Health Service Delivery (HSD) and Health systems strengthening (HSS) that will be implemented by UNICEF and WHO respectively, while ensuring synergy and complementarity to maximize impact.

The HSS interventions were jointly developed under the leadership of the Ministry of Health in collaboration with partners and are aligned to the Health Sector Strategic Plan (2023-2027) priorities. They are structured along the following eleven program areas: Emergency Preparedness and Response; Laboratory Systems; Blood Transfusion Services; Health Information Systems; Health Financing; Leadership and Governance; Partnerships; Quality of Care; Essential Medicines; Human Resources for Health; and Disease Control.

The WHO country office is therefore embarking on implementation of the health systems strengthening component of the HSTP and requires a Health Service Delivery consultant to provide overall technical assistance and coordinate implementation of the Quality-of-Care program area interventions.

Duties and Deliverables

Duties:

·      Provide overall leadership and technical expertise to the Ministry of Health, stakeholders and collaborating national consultants on the review and update of the Basic Package of Health and Nutrition Services (BPHNS) into an Essential Package of Health Services (EPHS) for all levels of care

o    Conduct national and state level consultations on the status of implementation/appropriateness of the current BPHNS to inform its review/update.

o   Draft the EPHS for all levels of care and facilitate dialogue with stakeholders for its validation.

·      Support the development of a National Quality-of-Care Policy and Strategy (NQPS) and service standards for all levels of care.

o   Lead/facilitate national and state level consultation of quality-of-care situation analysis/landscape.

o   Draft the Quality of Care situational/landscape analysis based on the consultations, with clear emerging priorities.

o   Draft the NQPS based on the interventions areas and facilitate dialogue with stakeholders for its validation.

·      Support the establishment and implementation of a continuous quality improvement system for all health facilities (PHCU, PHCC, Hospitals)

o   Define service standards, criteria, implementation arrangements and tools.

o Facilitate bilateral engagements with partners on implementation modalities for the HSSP.

o   Train quality management teams at national and subnational levels

o   Facilitate Training of Trainers (Master Trainers) for quality improvement teams in health facilities (PHCCs, Hospitals).

·      Support development of a health sector licensure and accreditation process for health facilities

o   Define the licensure and stepwise accreditation process.

o   Facilitate consultative process to build consensus on the licensure and stepwise accreditation process.

o   Develop a national supportive supervision process based on the licensure and accreditation process.

o   Facilitate Training of Trainers in deployment and use of the licensure and stepwise accreditation process.

Deliverables:

·      Deliverable 1: An inception report and detailed work plan

·      Deliverable 2: Final Essential Health Services Package document

·      Deliverable 3: National Quality of Care Situational/Landscape analysis report

·      Deliverable 4: National Quality Policy and Strategy Document

·      Deliverable 5: Quality of Care Service Standards

·       Deliverable 6: Quality of Care Trainer of Trainer’s report

·      Deliverable 7: National licensure and stepwise accreditation process

·      Deliverable 8: Supportive supervision tools and process

·      Deliverable 9: Final consultancy report

Qualifications, experience, skills and languages

Educational Qualifications: Essential: Master’s degree in public health, Health Policy, Health Services Management, Health Systems or related fields.

Experience: Essential: Minimum 10 years’ relevant professional work experience in Health Service Delivery Systems, Organization, Quality of Care programming

Desirable: Experience working in fragile State settings

Skills/Knowledge:

·         Demonstrated ability to provide sound methodological and technical advice and guidance to Ministry of Health and other stakeholders including donors

·         Practical analytical skills necessary to translate data or information into concrete action

·         Excellent report writing skills

·         Able to work effectively in a diverse team environment

Languages and level required.

·         Expert knowledge of English

Additional Information (For HR use only):

·         This vacancy notice may be used to identify candidates for other similar consultancies at the same level.

• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• For information on WHO’s operations please visit: http://www.who.int.

·         The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits workforce regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply for WHO jobs.

Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to  reasonableaccommodation@who.int

·         An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (https://www.who.int/about/who-we-are/our-values) into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority.
• WHO shall have no responsibility for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.
• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
• In case the recruitment website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click the link for detailed guidance on completing job applications: Instructions for candidates.