Hardship Level (not applicable for home-based)

A (least hardship)

Family

UNOPS LICA4

2024-04-01

April 14, 2024

The UNHCR Office in Kuala Lumpur continues to conduct Refugee Status Determination (RSD) under its mandate in the absence of national asylum procedures. In line with the Office’s strategic directions to enhance protection and asylum space as well as address the protection and solutions needs of persons UNHCR serves, the case processing strategy for Registration, RSD and Durable Solutions is based on prioritization of persons with emergency and urgent protection needs and vulnerabilities. At the same time, RSD will be applied strategically in order to uphold the integrity of the asylum process. One of the RSD Unit’s objectives is also to contribute to the Office’s objective to engage in ongoing dialogue with the Malaysian Government on a national refugee policy.

The RSD Unit relies on the provision of day-to-day administrative support. The Protection Assistant provides functional support to RSD staff, including by monitoring incoming referrals, creating and assigning cases, scheduling interviews and other appointments, notifying applicants of positive RSD decisions, monitoring and filtering incoming correspondence in the RSD mailbox, and maintaining accurate records and statistics on behalf of the RSD Unit. The Protection Assistant also coordinates interpreter and interview room bookings, as well as translation requests. As timely and efficient administrative support is key to delivering protection and solutions through RSD, the Protection Assistant will be expected to manage a wide variety of tasks. Candidates should possess time and resource management skills, organizational and analytical skills, empathy and active listening skills, good attention to detail and accuracy, and the ability to tackle challenges proactively with initiative and a solution-oriented mindset.

Additional Information:

This position is offered under UNOPS Local ICA contract until 31/12/2024 with the possibility of extension.

The position requires fluency in English and Malay languages.
Recruitment as a UNHCR staff member and engagement under a UNHCR affiliate scheme or as an intern is subject to proof of vaccination against Covid-19.

Only short-listed candidates will be notified. The recruitment process might include a written test and/or oral interview for this job opening. No late applications will be accepted. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).

UNHCR does not sponsor work visa or work permit and applicant who is not Malaysian national should already have their status confirmed that they are able to secure a work visa at the time of the application.

Remuneration:
A competitive compensation and benefits package is offered. The monthly net salary is between MYR 3,449.83 and MYR 4,369.83 depending on relevant experience.

Standard Job Description

Protection Assistant

Organizational Setting and Work Relationships
The Protection Assistant normally reports to a more senior Protection colleague. The incumbent provides functional and administrative support to the protection unit on protection related liaison, correspondence, monitoring, case management and reporting activities.

The Protection Assistant also supports the protection unit in designing a comprehensive protection strategy and in providing quality, timely and effective protection responses to persons of concern (PoC). S/he may liaise externally with local authorities and partners on correspondence and/or protection issues as guided by the supervisor.

The Protection Assistant also facilitates the involvement of PoC in making decisions that affect them, whether in accessing their rights or in identifying appropriate solutions to their problems. To achieve this, the incumbent will need to build and maintain effective interfaces with communities of concern, local authorities and protection and assistance partners.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Consistently apply International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct.
– Observe and respect protection related Standard Operating Procedures (SOPs).
– Provide functional and administrative support in all protection related AGD based programming with implementing and operational partners.
– Provide functional and administrative support in implementing participatory approaches, needs assessments, monitoring, reporting and case management.
– Support assessments on durable solutions through voluntary repatriation, local integration and where appropriate, resettlement.
– Facilitate liaison with competent authorities for the issuance of personal and other relevant documents.
– Assist in drafting reports, routine correspondence, updating relevant databases and compiling statistics within the Area of Responsibility (AoR).
– Select PoC for preliminary interviews and decide which relevant information to share.
– Enforce integrity in the delivery of protection services by local implementing partners.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications
Years of Experience / Degree Level
For G4 – 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

Field(s) of Education
Not applicable

Certificates and/or Licenses
Protection
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential: Not specified.
Desirable: Not specified.

Functional Skills
PR-Protection-related guidelines, standards and indicators
PR-Refugee Protection Principles and Framework
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

Malay

,

English

,

Desired Languages

,

,

Additional Qualifications

Skills

IT-Computer Literacy, PR-Protection-related guidelines, standards and indicators, PR-Refugee Protection Principles and Framework

Education

Certifications

HCR Learning Program – UNHCR, HCR Protection Induction Prog – UNHCR, HCR Protection Learning Program Statelessness – UNHCR, HCR Protection Learning Program – UNHCR, HCR Thematic Protection Learning Program – UNHCR

Other information

This position doesn’t require a functional clearance

Home-Based

No