FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology– creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories.

USAID Enhancing Quality of Healthcare Activity (USAID-EQHAII) is a five-year project (October 23, 2023 – October 22, 2028) led by FHI 360 and partnership with KHANA, Kawsang, ThinkWell, and Data Elevates that aims to further improve and sustain service quality by strengthening a harmonized Cambodian high quality health system that will lead to better health outcomes for all Cambodians.

EQHA II builds on the successes to date of the Royal Government of Cambodia (RGC) and development partners and aim at achieving three objectives:

Improved evidence-based policy, guidelines, strategies for more effective and efficient health systems Improved individual and institutional capacity of the public and private sectors to implement, monitor, and evaluate QA according to the national standards. Improved individual and institutional capacity of subnational health systems to provide quality services to address emerging national program priorities.

JOB SUMMARY:

The M&E Officer will work under the supervision of the Quality Improvement (QI) Manager with the dotted reporting line to Senior Monitoring Specialist. S/he will support EQHA II’s objective 3 M&E activities with close collaboration with the MERL team. With support from QI Coordinators and QI officers, s/he will support in data collection, data entry, data validation, and clean data of donor indicators and project indicators. S/he will work closely and collaboratively with the QI officers, QI provincial coordinators, QI managers, sub-grant partners and monitoring, evaluation, research and learning (MERL) team, and collaborate with health providers at the sub-national level for the clarification of the errors of data. S/he serves as the M&E backstop for FHI 360’s direct implementation or sub-grantees’ implementation sites.

KEY RESPONSIBILITIES AND CONTRIBUTIONS:

Monitoring and Evaluation responsibilities:

• Coordinate in conducting any project assessments and studies as required including field data collection, cleaning, analysis, reporting, and dissemination through close coordination and guidance from MERL team.
• Assist in validating of training, coaching, supervision data and other reports for example systematic TB screening, uterotonic data by session or by health facility in internal database management system (IDMS) on monthly and quarterly basis. Ensure consistency, accuracy, and completeness with supporting documents. Provide feedback to relevant objective 3 team for revision as necessary.
• Conduct routine data quality assurance (DQA) activities in close collaboration with EQHA II MERL team members and partners’ M&E team members, provide feedback and follow up on action points as per DQA findings.
• Support and/or participate in development of and conducting periodic trainings on HMIS data recording and reporting, Registration Management System, Patient Satisfaction Feedback and other training as needed to target groups, in collaboration with MERL team and QI team.
• Support in the development of data visualization charts or graphs for quarterly, annual or other reports as requested by project team.
• Coordinate with MERL team for design, review and testing objective 3 dashboard contents in IDMS. Ensure consistency of activities progress by objective 3 are capture and reflect in dashboard.
• Contribute to development of project deliverables (e.g., quarterly reports or project workplans) including development of success stories and best practices.
• Share the lesson learned from M&E activities to improve the planning and implementation of project at the subnational level.
• Perform any other related tasks assigned by the MERL Team Lead and/or SMT.

Communication and Knowledge Management activity:

• Support Communication and Knowledge Management team in development and design of success stories, training videos, project achievement documentation, other social media and communication tools and other knowledge products.
• Support project team to ensure compliance to donor branding guideline at all time.

TYPE AND NATURE OF CONTACTS:

• National Local Regular (NLR)

SUPERVISORY AND BUDGET RESPONSIBILITY

• N/A

QUALIFICATION:

• Bachelor’s Degree in social science, development program, public health or other related degree
• At least five (3) years of experience in designing and implementing both quantitative and qualitative for USAID-funded or other donor-funded projects preferred.

EDUCATION/EXPERIENCE:

• Bachelor’s Degree in social science, development program, public health or other related degree.
• At least five (3) years of experience in managing M&E work, designing and implementing both quantitative and qualitative methods for USAID-funded or other donor-funded projects are preferred.
• Previous experience with public health and working with government health programs is preferred.
• Good experience in conducting field monitoring, data quality assurance, data utilization, and reporting.
• Experience in planning and managing assessment/surveys, developing and refining data collection tools, and with data quality assessments and oversight.
• Proven skills in writing. Articulate, professional and able to communicate in a clear, positive fashion with team members, partners and stakeholders.
• Strong interpersonal skills and demonstrated ability to coordinate with multiple stakeholders (e.g, government personnel, USAID and project partners)
• Excellent oral and written communication skills in English and Khmer
• Robust knowledge of information management and telecommunication skills and proficiency in IT/computer skills such as Microsoft office, Power BI, Google drive/shared points, online collaborative applications and additional data analytics software.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

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