OBJECTIVES OF THE PROGRAMME

As an Information Management Assistant within the Program Management Unit, the primary objective is to support the team in monitoring progress, assessing the effectiveness and impact of WHO programs, and fulfilling reporting requirements. This entails supporting the Monitoring and Evaluation (M&E) team by collecting data and content feeding into the Country Office’s M&E framework, facilitating donor reporting, conducting capacity-building activities, ensuring accountability, and developing dashboards for visualizing program data.

OBJECTIVES OF THE PROGRAMME

The WHO Country Office works with the National Authorities to achieve the highest standard of health as a fundamental human right, based on equity and on SDGs principle of leaving no one behind. WHO actions are engrained in the WHO 13th General Programme of Work with its 3 prong objectives of promoting healthier populations, keeping the world safe through addressing health emergencies, and protecting the vulnerable through Universal Health Coverage. WHO’s mandate revolves around six core functions: (i) providing Global Health leadership; (ii) shaping the health research agenda; (iii) setting norms and standards; (iv) articulating evidence-based policy options; (v) providing technical support to countries; and (vi) monitoring and assessing health trends. The WHO Country Office is an integral part of the WHO Regional Office for Europe. Its main role is to facilitate and coordinate all WHO activities at a country level and to implement the European Programme of Work 2020–2025 –“United Action for Better Health in Europe” which sets out a vision of how the WHO Regional Office for Europe can better support countries in meeting citizens’ expectations about health.
WHO at the country level delivers this through practical, actionable and country-focused solutions to health challenges, keeping in perspective that achieving health and well-being is a whole-of-society endeavour.

ORGANIZATIONAL CONTEXT

The Ukraine Country Office is a large office with core staff, project-related teams, and cross-cutting functions. The Country Office is also part of the Regional Office.

The incumbent’s role is generalist, and works with high level of independence within the general framework provided. S/he is part of the Country Office but also a staff member of the relevant technical divisions. The incumbent will be a facilitator who delivers specific objectives working within teams in the organization.

The M&E officer in the WHO Country Office provides general day-to-day guidance to the incumbent, providing strategic direction of work and guidance on the delivery of technical assistance required. A proactive role in seeking colleague guidance, searching and analyzing evidence, and using WHO-prepared guidelines is foreseen.

SUMMARY OF ASSIGNED DUTIES:

The incumbent will support WHO Monitoring and Evaluation (M&E) activities to ensure WHO’s programs and interventions are effectively monitored, evaluated, and improved upon to achieve their intended goals.

Key duties:

1.    Review and refine monitoring and evaluation frameworks tailored to WHO’s diverse activities, including contributing to defining key performance indicators (KPIs), establishing data collection methodologies, and designing evaluation methodologies to assess the impact and effectiveness of WHO interventions.
2.    Support data collection, management, and analysis related to WHO activities, coordinating data collection efforts across different programs/units, review data quality and integrity, and support implementing data management systems to facilitate data storage, retrieval, and analysis.
3.    Continuously monitor the performance of WHO activities against established KPIs and targets, tracking progress, identifying trends and patterns, and flagging areas of concern or success to inform decision-making and program adjustments in real time.
4.    Build the M&E capacity of WHO staff and partners by contributing to training activities, technical assistance, and guidance on M&E methodologies, tools, and best practices, empowering stakeholders to actively engage in M&E activities and contribute to continuous improvement efforts within the organization.
5.    Facilitate the dissemination of M&E findings to relevant stakeholders, promoting reflection on lessons learned and facilitating discussions on how to incorporate findings into future program planning and implementation to enhance effectiveness and efficiency.
6.    Support third-party monitoring exercises implemented by WHO and donors.
7.    Prepare progress reports for stakeholders, including donors, management, health authorities, etc.
8.    Ensure accountability and transparency in WHO’s activities through timely and accurate reporting on M&E findings, including preparing regular progress reports, evaluation reports, and other documentation to communicate results, lessons learned, and recommendations to internal and external stakeholders, including WHO leadership, donors, and partners.
9.    Participate in different M&E-related meetings.
10.    Develop dashboards for visualizing different analyses.
11.    Undertake any task assigned by the supervisor

REQUIRED QUALIFICATIONS

Education Qualifications

Essential : Completion of secondary school or equivalent.

Desirable : Bachelor’s or Master’s degree or equivalent in public or business administration, information technology, economics, international development, or a related field.

Experience

Essential : At least 5 years of progressively responsible experience in content management (print or online), data management, or supporting internal information management processes.
or
a combination of a relevant Bachelor’s degree with 3 years of experience in content management (print or online), data management, or supporting internal information management processes in lieu of the 5 years of experience outlined.

Desirable : Experience in an international environment or institution. Relevant experience in WHO or in the UN. Experience in information management design tools.

Functional Knowledge and Skills

• Experience developing dashboards and other visualizations to present M&E findings clearly, concisely, and meaningfully, facilitating stakeholders’ understanding and decision-making.
• Skill in preparing and disseminating comprehensive reports on M&E findings to internal and external stakeholders, including donors, management, health authorities, and partners.
• Ability to effectively communicate results, lessons learned, and recommendations through written reports, presentations, and other documentation.
• Capacity to monitor program performance against established KPIs and targets, track progress, identify trends and patterns, and flag areas of concern or success in real time to inform decision-making and program adjustments.
• Excellent computer skills: standard software, language, and communication skills.
• Understanding of WHO and/or UN policies and procedures.
• Ability to identify and manage one’s emotions and help others do the same.
• Advanced MS Office skills.

WHO Competencies

*1) Teamwork

*2) Respecting and promoting individual and cultural differences

*3) Communication

4) Knowing and Managing Yourself

5) Producing Results

Use of Language Skills

Essential: Expert knowledge of English and Ukrainian.

Desirable: Intermediate knowledge of other Official WHO Languages.

ADDITIONAL INFORMATION

1. This vacancy notice may be used to fill other similar positions at the same grade level.

2. Only candidates under serious consideration will be contacted.

3. A written test and/or an asynchronous video assessment may be used as a form of screening.

4. In the event your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net. Some professional certificates may not appear in the WHED and will require individual review.

5. According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

6. Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and E-Manual.

7. The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.
Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int.

8. An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (https://www.who.int/about/who-we-are/our-values) into practice.

9. WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.

10. WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

11. WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

12. The statutory retirement age for staff appointments is 65. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

13. For information on WHO’s operations please visit: http://www.who.int

14. This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

15. Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries.
Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

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