Work Location

Remote

Expected duration

3 – 6 months

Duties and Responsibilities

Under the supervision of the Ombudsman, the Intern may be assigned matters such as: • Analysing anonymised data and statistics on the users of the Office’s services, including identifying trends as appropriate with a view to understanding and improving the working environment at UNRWA by reducing internal conflict. • Identifying and improving methods of collection of data within confidentiality limitations. • Advising on the collection and presentation of data. • Researching and drafting policy documents and standard operating procedures relating to the way in which data is managed by the Office. • Researching, collating and drafting reports on the work of the Office, including but not limited to the annual report. • Presenting findings to colleagues in a creative and engaging way. • Updating the intranet site as appropriate. • Other duties as assigned. On completion of the internship, the candidate will have gained: • Understanding of the work of the Office of the Ombudsman for UNRWA. • Insight into the challenges faced by an organisation in terms of managing and resolving internal workplace conflicts informally. • Experience working in an UN agency in a multicultural context, with a particular focus on data and statistics. • Skills to utilise data and statistics to drive change in an Organisation. • Experience in analysis, reporting and presentation. • Experience in research and drafting internal policy. • An ability to work independently and as part of a small team located across multiple countries.

Qualifications/special skills

Education: Applicants must be students enrolled in, or have recently completed (i.e. commencing the Internship within one year of graduation date), either a graduate school programme (i.e. second university degree or equivalent degree, or higher) or the final academic year of a first university degree programme (minimum bachelor’s level or equivalent). The bachelor’s degree (or higher) must be from an accredited educational institution in the area of public administration, international politics, psychology, law, statistics, data management, conflict resolution or related field. Work Experience: Applicants are not required to have professional work experience, although prior work experience may be an advantage. Excellent IT skills are required.

Languages

Excellent command of spoken and written English. Knowledge of Arabic is an asset.

Additional Information

DESIRABLE QUALIFICATIONS • Specialisation in statistics or data management. • Experience in report writing and/or policy. • Advanced IT Skills, including an ability to use software to produce engaging reports and presentations utilising data. COMPETENCIES • Teamwork: Works collaboratively with colleagues to achieve organisational goals. Solicits input by genuinely valuing the ideas and expertise of others; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. • Learning and researching: Commits to continuous learning. Keeps abreast of new developments in own occupation. Embraces knowledge from diverse areas. Actively conducts research to integrate and organize information. Performs critical thinking and analysing. • Creativity: Offers new and different options to solve problems or meet needs. Promotes and persuades others to consider new ideas. Takes calculated risks on new and unusual ideas; thinks “outside the box”. Takes an interest in new ideas and new ways of doing things. Is not bound by current thinking or traditional approaches. • Technological Awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Seeks to apply technology to appropriate tasks. Shows willingness to learn new technology. APPLICATION PROCESS Should you be interested, please include the following in your motivation letter: • IT skills and programs that you are proficient in; • Explain your interest in UNRWA and why you are the best candidate for this specific internship. The Office of the Ombudsman provides informal conflict resolution services to the staff and complementary personnel of UNRWA on work-related issues, including mediation. This internship opportunity would be uniquely suitable for candidates interested in data management and/or statistical analysis. Please note that this is not an opportunity to gain direct experience in conflict resolution.

Intern Specific text

Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.