WFP encourages female candidates and people with disabilities to apply.
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
Job Title: IT Operations Assistant
No. of Position/s: 1 (One)
VA No.: 832801
Date of Issue: 09 May 2024
Deadline: 22 May 2024
Type of Contract: Service Contract – SC5
Unit / Division: ICT
Duty Station: Blantyre
Duration: 12 Months
The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
This job is based at WFP Blantyre Field Office. The job holder directly reports to the Senior IT Operations Associate in Blantyre, and overall, to the IT Operations Officer in Lilongwe. At this level the job holder is expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. The job holder is able to recommend a course of action to staff at various levels.
To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.
WFP partners with the Malawi Government, other UN agencies, NGOs, civil society and the private sector, to achieve Sustainable Development Goals (SDGs) by 2030, with a particular emphasis on reaching Zero Hunger (SDG 2), and aligning with government strategies, particularly its Vision 2063.
WFP focuses on innovation, resilience programming and climate change adaptation to address underlying challenges in the food systems.
Our work improves livelihoods for smallholder farmers and other vulnerable populations, with an emphasis on women and youth.
Leads by Example with Integrity | Drives Results and Delivers on Commitments | Fosters Inclusive and Collaborative Teamwork | Applies Strategic Thinking | Builds and Maintains Sustainable Partnerships |
Demonstrates the WFP values, principles and standards | Is accountable for the delivery of results | Promotes teamwork by sharing ideas and openly raising issues | Embraces WFP’s vision and how it impacts their role | Acts professionally with external partners |
Values diversity using respectful and inclusive language | Seeks guidance and support where needed | Gives timely and constructive feedback to others | Shows curiosity and implements new ways of doing things when relevant | Works together with partners to deliver common goals |
Stays focused and calm when under pressure | Adapts readily to change adjusting work as needed | Listens attentively to others and shares views | Gathers data and shares knowledge to inform team activities | |
Shows humility and a willingness to learn and share knowledge, seeking and acting on feedback, and taking up opportunities to develop | Asks questions to understand the impact of decisions for their objectives |
Education : Completion of secondary school education. A post-secondary certificate in Software Engineering related functional area is desirable.
Language : Fluency in both oral and written communication in English and other local languages.
Capability Name | Description of the behaviour expected for the proficiency level |
Governance, Strategy and Architecture | Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems |
Change Implementation, Project management, Planning and Optimization | Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. |
Technical Expertise | Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions. |
Service Management | Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. |
Client Management | Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools. |
Procurement and Contract Management | Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria. |
22 May 2024
Qualified Female applicants are especially encouraged to apply
WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.