Org. Setting and Reporting

This is a six-month temporary position located in the Office of the Executive Secretary. The incumbent will report to the Information Systems Officer.

Responsibilities

Within delegated authority, the Information Management Assistant will be responsible for the following duties: To effectively perform the Help Desk duties under the guidance of the Information Systems Officer; To monitor all incoming issues as received by the support email account; To acknowledge and screen the received issues; To work on deploying new Laptops and Desktops to Staff following the SOP established by the Information Systems Officer; To communicate with the Information Systems Officer, IT coordinator and development team regarding specific issues, providing details and making suggestions; To notify users of issues that have been resolved/closed as instructed by the Information Systems Officer; To effectively perform the duties of a quality assurance tester for IT systems under the guidance of the IT coordinator; To perform additional tasks as required, to assist the IT team with the upkeep of IT systems; To assist the collection of user feedback and suggestions; To assist maintaining and updating project documentation; To participate in meetings with substantive areas; To assist in the storage of ICSC records; To maintain statistics on service and workload measures.

Competencies

Not available.

Education

High school diploma or equivalent is required.

Job – Specific Qualification

Not available.

Work Experience

Applicants for this position are required to have a minimum of 5 years help desk/front desk experience

Languages

English and French are the working languages of the United Nations Secretariat. For the position(s) advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The conditions of service are governed by the United Nations Staff Rules and Regulations. This is a temporary appointment for a period of 6 months. The UN champions workforce diversity, inclusion, gender equality and gender parity and considers all qualified persons – of all genders – equally, including those with disabilities, without discrimination or prejudice of any kind.It also offers attractive flexible work arrangements to help promote a healthy work/life balance and to allow all staff members to express and develop their talents fully. Applicants will be contacted only if they are under serious consideration. Internal staff on fixed-term, continuing or permanent appointment, if selected, may be entitled to Special Post Allowance as per Staff Rule 3.10. This position is subject to local recruitment. The definition of “local” shall be that at the time of application the applicant is already residing (with the requisite permit) within a radius of 50 miles commuting distance by public transport or car. Applicants not meeting this criterion will not be considered. For information on salary and entitlements, please consult the International Civil Service Commission website: http://icsc.un.org This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.