Org. Setting and Reporting

This position is located in the Field Technology Section (FTS) of the United Nations Military Observer Group in India and Pakistan (UNMOGIP). The Telecommunications Assistant perform the duties under the direct supervision of Chief Service Management Unit (CSMU), and overall supervision of the Chief, Field Technology Section (FTS).

Responsibilities

Within delegated authority, the Telecommunications Assistant will be responsible for the following duties: Billing: – Assists in processing the recovery of all telephone invoices that are due for mission-related business and recovery of costs for private use. – Reports to the Unit Supervisor on all pending and processed invoice transactions. – Liaises with Finance Section on telephone charges to be recovered from staff and timely payment of provider’s invoices. – Liaises with officials from the Services Providers, UN agencies, Funds & Programs and staff members in connection with telephone related matters ensuring they are in compliance with standing instructions and procedures to avoid abuse of telephone system, – Assists in preparation of business-related memoranda and facsimile correspondence in respond to queries from Telephone Service Providers companies, Internet providers and staff members; – Maintains comprehensive filing system of invoices, statements and correspondence for all telephone systems, including issue and return vouchers for mobile and satellite SIM cards. – Address complaints and queries on any anomalies in billing and advise staff members on telephone billing policies. – Prepare cost trend analysis reports for FTS managers. – Performs any other related duties as required. Assets Management: – Assists in the receiving, inspecting and verification of all incoming FTS assets and supplies; issues FTS equipment and enter the records in the asset control system – Assists in preparation of the scheduling of deliveries of equipment to users and coordinates returns of FTS equipment to the warehouse. – Maintains and controls proper records for all expendable and non-expendable FTS assets using the organization’s SAP/ERP system. – Updates and administers asset databases, tracking life cycle of all assets; – Monitors the physical inventory of stocked items on a regular basis to ensure accuracy of records, and location of property. – Performs any other duties as required. Communications Centre Support: – Manage directory information, update central directory. – Assists in the maintenance of a proper filing system of all outgoing and incoming daily correspondences either by hard copy filing method or by electronic means – Assists in identifying files for archiving and performing same using the appropriate electronic archiving system; Opens and closes new logging sheets for the proper recording of new outgoing and incoming messages that will facilitate the preparation of statistics chart. – Provides first echelon maintenance to the equipment use by the facility. – Respects and observes the confidentiality of any or all of the documents that flow through the Communications Centre. – Performs other related duties as required. Operations Support: – Perform related administrative duties, as required, such as drafts routine correspondence, and assists with the coordination of the travel programme; – Monitors accounts and payment to vendors and individual contractors for services. – Assists with the coordination of physical space planning. – Assists with the administrative arrangements for seminars, conferences and meetings. – Assists with the coordination of translation/interpretation services for the section/unit – Monitor status of expenditures and allotment through SAP/ERP system, record variations, updates budget tables; consolidates data received and provides support to higher-level staff with respect to budget reviews. – Prepares, processes and follows-up on administrative arrangement and related to the official travel of staff. – Maintains files of rules, regulations, administrative instructions and other related documentation; maintains up-to date work unit files (both paper and electronic); coordinates extensively with service units and liaises frequently with internal team members. – Performs other duties as required. Other duties and responsibilities: – Ensures that all the required spare parts and supplies are in place so as to minimize downtime of FTS equipment. – Assist with the regularly scheduled and preventative and corrective maintenance on FTS equipment. – Assist in organizing the receiving/inspection of new equipment. – Provide first level support for communication unit services. – Provide basic training on how to use FTS services and how to report services outages, malfunctions and/or request for new services through FTS system.

Competencies

Professionalism: Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client. Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

High school diploma or equivalent is required. Technical or vocational certificate in Telecommunication is desirable.

Job – Specific Qualification

Technical Certification telecommunications equipment or related field is desirable. Experience in the operation and maintenance of large-scale telecommunications systems is desirable.

Work Experience

At least three (3) years of working experience in providing FTS operational support services related to assets, telephone billing, communications center, and/or FTS operations support is required. The minimum year of experience is reduced to one (01) year for candidates who possess a First-level university degree or equivalent. Experience in data analytics or related area is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position(s) advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment. UN Secretariat provides equal opportunity to all qualified female & male including the physically challenged candidates. UN is committed to achieving workforce diversity in terms of gender, nationality, and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. Qualified female candidates are strongly encouraged to apply. All applications will be treated with a fair and transparent manner.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.