The United Nations Development Programme (UNDP) in Serbia has established an ICT Tech Cell to enhance its capabilities in programme design, implementation, and innovation. This initiative is designed to empower and inspire our programmes, significantly boosting their digital capacities and redefining digital delivery with cutting-edge service offerings. The ICT Tech Cell has a proven track record of successfully implementing a wide array of projects both locally and internationally. Our team is skilled in a diverse range of technologies, including Artificial Intelligence (AI), Blockchain, machine learning, complex enterprise projects, monitoring and evaluation (M&E) systems, dashboards, business intelligence, databases, and full-stack development. Additionally, the team continues to offer diverse consulting services to both local and international UNDP Serbia partners.

In line with this, we are seeking a dynamic and experienced individual to lead the ICT Tech Cell as the ICT Analyst – Tech Cell. This role involves close collaboration with the operations team, programme teams, and project staff. Reporting directly to the Operations Manager, the ICT Analyst – Tech Cell will be responsible for managing and delivering software development and digital services for UNDP Serbia’s projects, as well as for our regional and global digital initiatives.

Under the guidance and supervision of the Operations Manager, the incumbent will be responsible for the following duties:

Management of the ICT Tech Cell to ensure the implementation of the ICT services:

• Manage project timelines, budgets, and deliverables, ensuring that all digital initiatives implemented by ICT Tech Cell are completed within the required quality and on time.
• Prepare regular reports on the progress, challenges, and outcomes of the ICT Tech Cell’s projects for senior management and stakeholders.
• Develop and maintain a framework for calculating cost recovery on digital and technology projects services, ensuring financial sustainability and accountability of the ICT Tech Cell team.
• Regularly review and adjust cost recovery strategies to align with project objectives and financial realities.

Ensure providing of the Software Development Services:

• Manage the end-to-end process of software development, from requirement gathering to deployment, ensuring quality and adherence to timelines.
• Oversee the selection of appropriate technology stacks and development methodologies to optimize project outcomes.
• Develop the software together with the team and support team members during the software development cycle.
• Evaluate and prioritize incoming service requests, conducting feasibility studies and resource assessments to guide decision-making.
• Lead the scoping and design phases of projects, ensuring that solutions meet both user needs and strategic objectives of UNDP Serbia.
• Establish and maintain a centralized repository for all developed source code, ensuring accessibility, version control, and documentation.
• Implement best practices for source code management, including regular audits and updates to ensure security and efficiency.

Ensure efficient Collaboration and Partnership Building:

• Foster strong relationships with UNDP Serbia’s local and international partners, collaborating on digital initiatives and sharing best practices.
• Foster strong relationships within the UNDP Serbia’s team, establishing solid work relationships with programme and projects, and offering them the options of working with the ICT Tech Cell team, collaborating on digital initiatives and sharing best practices.

Ensure facilitation of the knowledge building and knowledge sharing:

• Design and deliver training programs on digital technologies and solutions developed by the ICT Tech Cell team, enhancing the digital literacy and skills of UNDP staff.
• Stay abreast of emerging technologies and methodologies, incorporating them into training initiatives to keep the team at the forefront of digital innovation.
• Lead and mentor the ICT Tech Cell team, fostering a culture of innovation, continuous learning, and collaboration.
• Coordinate team efforts to ensure that project goals are met and that team members are effectively contributing to various initiatives.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

The ICT Analyst –Tech Cell will work under the guidance and direct supervision of the Operations Manager. The position is based in UNDP Country Office in Belgrade, with the expectation of travel to project sites as needed.

• Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work
• Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking
• Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning
• Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process
• Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously
• Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships
• Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision making

People Management Competencies:

UNDP People Management Competencies can be found in the dedicated site

Cross-Functional & Technical Competencies:

• Digital Awareness and Literacy:
  • Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as need
• System Thinking:
  • Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
• Solutions Architecture:
  • Ability to design and manage the Information system architecture supporting corporate business processes. Design integration strategies and approaches to integrate of one or more applications or services to maintain a coherent and effective IT architecture.
  • Knowledge of ISO 20000 and IT operations. The Open Group TOGAF9 or Open CA, ITIL Master certification, or DevOps or similar certification desirable.
• Gender:
  • Gender Mainstreaming
• Monitoring:
  • Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and result
• IT Project Management:
  • Capacity to manage ICT projects, using IT methodologies and approaches such as agile deployment and/or waterfall system development methods
• IT Research and Development:
  • Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems