ICT Analyst – Tech Cell

negotiable / YEAR Expired 3 weeks ago
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Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The United Nations Development Programme (UNDP) in Serbia has established an ICT Tech Cell to enhance its capabilities in programme design, implementation, and innovation. This initiative is designed to empower and inspire our programmes, significantly boosting their digital capacities and redefining digital delivery with cutting-edge service offerings. The ICT Tech Cell has a proven track record of successfully implementing a wide array of projects both locally and internationally. Our team is skilled in a diverse range of technologies, including Artificial Intelligence (AI), Blockchain, machine learning, complex enterprise projects, monitoring and evaluation (M&E) systems, dashboards, business intelligence, databases, and full-stack development. Additionally, the team continues to offer diverse consulting services to both local and international UNDP Serbia partners.

In line with this, we are seeking a dynamic and experienced individual to lead the ICT Tech Cell as the ICT Analyst – Tech Cell. This role involves close collaboration with the operations team, programme teams, and project staff. Reporting directly to the Operations Manager, the ICT Analyst – Tech Cell will be responsible for managing and delivering software development and digital services for UNDP Serbia’s projects, as well as for our regional and global digital initiatives.

Duties and Responsibilities

Under the guidance and supervision of the Operations Manager, the incumbent will be responsible for the following duties:

Management of the ICT Tech Cell to ensure the implementation of the ICT services:

  • Manage project timelines, budgets, and deliverables, ensuring that all digital initiatives implemented by ICT Tech Cell are completed within the required quality and on time.
  • Prepare regular reports on the progress, challenges, and outcomes of the ICT Tech Cell’s projects for senior management and stakeholders.
  • Develop and maintain a framework for calculating cost recovery on digital and technology projects services, ensuring financial sustainability and accountability of the ICT Tech Cell team.
  • Regularly review and adjust cost recovery strategies to align with project objectives and financial realities.

Ensure providing of the Software Development Services:

  • Manage the end-to-end process of software development, from requirement gathering to deployment, ensuring quality and adherence to timelines.
  • Oversee the selection of appropriate technology stacks and development methodologies to optimize project outcomes.
  • Develop the software together with the team and support team members during the software development cycle.
  • Evaluate and prioritize incoming service requests, conducting feasibility studies and resource assessments to guide decision-making.
  • Lead the scoping and design phases of projects, ensuring that solutions meet both user needs and strategic objectives of UNDP Serbia.
  • Establish and maintain a centralized repository for all developed source code, ensuring accessibility, version control, and documentation.
  • Implement best practices for source code management, including regular audits and updates to ensure security and efficiency.

Ensure efficient Collaboration and Partnership Building:

  • Foster strong relationships with UNDP Serbia’s local and international partners, collaborating on digital initiatives and sharing best practices.
  • Foster strong relationships within the UNDP Serbia’s team, establishing solid work relationships with programme and projects, and offering them the options of working with the ICT Tech Cell team, collaborating on digital initiatives and sharing best practices.

Ensure facilitation of the knowledge building and knowledge sharing:

  • Design and deliver training programs on digital technologies and solutions developed by the ICT Tech Cell team, enhancing the digital literacy and skills of UNDP staff.
  • Stay abreast of emerging technologies and methodologies, incorporating them into training initiatives to keep the team at the forefront of digital innovation.
  • Lead and mentor the ICT Tech Cell team, fostering a culture of innovation, continuous learning, and collaboration.
  • Coordinate team efforts to ensure that project goals are met and that team members are effectively contributing to various initiatives.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

The ICT Analyst –Tech Cell will work under the guidance and direct supervision of the Operations Manager. The position is based in UNDP Country Office in Belgrade, with the expectation of travel to project sites as needed.

Core Competencies:
  • Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work
  • Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking
  • Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning
  • Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process
  • Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously
  • Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships
  • Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision making

People Management Competencies:

UNDP People Management Competencies can be found in the dedicated site

Cross-Functional & Technical Competencies:

  • Digital Awareness and Literacy:
    • Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as need
  • System Thinking:
    • Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system
  • Solutions Architecture:
    • Ability to design and manage the Information system architecture supporting corporate business processes. Design integration strategies and approaches to integrate of one or more applications or services to maintain a coherent and effective IT architecture.
    • Knowledge of ISO 20000 and IT operations. The Open Group TOGAF9 or Open CA, ITIL Master certification, or DevOps or similar certification desirable.
  • Gender:
    • Gender Mainstreaming
  • Monitoring:
    • Ability to provide managers and key stakeholders with regular feedback on the consistency or discrepancy between planned and actual activities and programme performance and result
  • IT Project Management:
    • Capacity to manage ICT projects, using IT methodologies and approaches such as agile deployment and/or waterfall system development methods
  • IT Research and Development:
    • Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems
Required Skills and Experience
  • Master’s degree in electrical or mechanical engineering, informatics, computer science, organizational science, mathematics or related field is required.
  • Bachelor`s degree in related field in combination with additional 2 years of qualifying experience will be given due consideration in lieu of Master`s Degree.
  • Minimum 2 years (with Master´s degree) or 4 years (with Bachelor´s degree) of relevant work experience in the area of software development.


  • Fluency in English and Serbian is required.

Required Skills:

  • Profound knowledge in a wide range of digital technologies, including Artificial Intelligence (AI), Blockchain, machine learning, business intelligence, databases, and full-stack development.
  • Proven ability to manage complex enterprise projects from conception through implementation and evaluation.
  • Strong organizational skills, including task prioritization, timeline management, and resource allocation.
  • Experience in Agile and traditional project management methodologies.
  • Skilled in designing effective solutions to meet project goals and user requirements.
  • Demonstrated experience in leading and mentoring diverse teams, promoting a culture of innovation and continuous improvement.
  • Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical audiences.
  • Experience in software lifecycle management, standards for software quality assurance, and software documentation.

Desired Skills:

  • Strong knowledge and expertise on AI, blockchain, full stack software development.
  • Working experience on Python, relational databases, front end development, NET, SQL.
  • Working experience in ICT Project management.
  • Working experience in software development management (initiation, scoping, software engineering, full project life cycle, coordination within the team, coordination with stakeholders, building partnerships, etc.).
Applicant information about UNDP rosters
Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.
UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.
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Belgrade, Serbia
This job has expired.