Specialist, Virtual Collaboration, e-Learning, Multimedia and Communication , WHO – Panama

negotiable / YEAR Expired 2 weeks ago
This job has expired.






This is a requisition for employment at the Pan American Health Organization (PAHO)/Regional Office of the World Health Organization (WHO)


The Department of Health Systems and Services (HSS) is responsible for promoting, coordinating, and implementing the Organization’s technical cooperation in health systems and services development to achieve Universal Access to Health and Universal Health Coverage (Universal Health), based on the Primary Health Care approach. HSS promotes evidence-based policies, strategies and plans to transform national health systems to improve equity and resilience, as health systems move towards the achievement of Universal Health, strengthening governance and stewardship, increasing and improving health financing and social protection, and supporting the development of integrated networks of health services based on a highly resolutive first level of care. HSS strengthens national capacity in the organization of people-centered health services, integrating the healthy life course approach, ensuring quality of care and patient safety, and the effective deployment and management of human resources.




Under the general supervision of the Chief, Special Program, Virtual Campus for Public Health and the direct supervision of the Specialist, Virtual Collaboration and e-Learning, the incumbent is responsible for, but not necessarily limited to, the following assigned duties:


a)   Design, update and manage the main portal of the VCPH, its different virtual classrooms and other multiple sites, using free and open systems and in accordance with the ITS policies of the Organization; establish and maintain communication and provide training and technical assistance to the teams responsible for the portals of the country nodes;


b)   Provide technical support in the design and assembly of multimedia materials for virtual courses and work collaboratively with technical experts, universities or collaborating centers involved in the development of the courses;


c)    Coordinate all video recording, editing and assembly processes, as well as keep the VCPH YouTube channel updated and organized, following institutional policy; prepare guidelines, terms of reference in contracting processes for video production companies;


d)   Manage the selection and use of systems for videoconferencing services used for webinars, lectures, and meetings, within VCPH classrooms, considering criteria of cost, effectiveness, compatibility with VCPH classrooms, capacity for registration and certification of participants;


e)   Coordinate face-to-face and virtual activities for the training of tutors and the orientation with the Virtual Campus platforms;


f)    Manage the accounts of communication services, marketing channels and social media networks in coordination with the Communications Department;


g)   Work on the development of positioning strategies for the Campus and its courses; analyze the movement and visits to the VCPH portals, using different types of search engines and other resources;


h)   Recommend the introduction of new e-learning multimedia products, software and systems to optimize and keep the VCPH updated;


i)     Coordinate the operation of the VCPH Help Desk and guarantee the operation of the system; prepare regular reports that allow decisions to be made to optimize user enrollment processes and report difficulties in navigating courses;


j)    Recommend, test and customize new plugins and themes for Drupal and Moodle for website optimization, visualization and better customer experience;


k)   Carry out quality control, testing the navigation and visualization of the Campus courses and making recommendations for new designs;


l)     Perform other related duties, as assigned.






Essential: A bachelor’s degree in communication, advertising, marketing, digital production, virtual education or in any other field related to the functions of the post, from a recognized university.


In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. PAHO, only considers official degrees obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO).  The list can be accessed through the link:  http://www.whed.net/.  PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org/ and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process.




Essential: Three years of national experience working in E-learning, multimedia design, LMS and CMS management.


Desirable: Experience in the management of LMS and CMS platforms. Proven experience as a webmaster or Web Developer




PAHO Competencies:


·       Overall attitude at work: Maintains integrity and takes a clear ethical approach and stance; demonstrates commitment to the Organization’s mandate and promotes the values of the Organization in daily work and behavior; is accountable for work carried out in line with own role and responsibilities; is respectful towards, and trusted by, colleagues and counterparts.


·       Teamwork: Collaborate and cooperate with others/Deal effectively with conflicts – Works collaboratively with team members and counterparts to achieve results; encourages cooperation and builds rapport; helps others when asked; accepts joint responsibility for the teams’ successes and shortcomings. Identifies conflicts in a timely manner and addresses them as necessary; understands issues from the perspective of others; does not interpret/ attribute conflicts to cultural, geographical or gender issues.


·       Respecting and promoting individual and cultural differences:  Relate well with diversity in others and capitalize on such diversity – Treats all people with dignity and respect. Relates well to people with different cultures, gender, orientations, backgrounds and/or positions; examines own behavior to avoid stereotypical responses; considers issues from the perspective of others and values their diversity.


·       Communication: Express oneself clearly when speaking/Write effectively / Share knowledge – Quality and quantity of communication targeted at audience.  Listens attentively and does not interrupt other speakers.  Adapts communication style and written content to ensure they are appropriately and accurately understood by the audience (e.g., power-point presentations, communication strategies, implementation plans).  Shares information openly with colleagues and transfers knowledge, as needed.


·       Knowing and managing yourselfRemain productive /Manage stress/Continuously learn – Remains productive even in an environment where information or direction is not available, and when facing challenges; recovers quickly from setbacks, where necessary. Manages stress positively; remains positive and productive even under pressure; does not transfer stress to others. Seeks informal and/or formal learning opportunities for personal and professional development; systematically learns new competencies and skills useful for job; takes advantage of learning opportunities to fill competencies and skill gaps.


·       Producing Results: Work efficiently and independently / Deliver quality results/Take responsibility – Prioritizes work and makes planning/Organizational adjustments as necessary; seeks clarification from supervisor on timelines, as needed. Uses feedback and inputs from supervisor to achieve results. Produces quality results and has frequent discussions with supervisor to achieve results. Is action-oriented and sees tasks through to completion. Shows understanding of own role and responsibilities in relation to expected results.  Solicits and accepts direction and guidance from supervisor and team members and takes responsibility for own work and actions, as appropriate.


Technical Expertise:


–       Extensive knowledge of multimedia edition and design software programs and services, such as graphic, audio, animation, video edition and design tools.


–       Knowledge and skills in web design, web standards, maintenance, update, configuration and troubleshooting.


–       Knowledge in instructional design, education, digital learning, multimedia and website development.


–       Theoretical and practical knowledge of Content Management Systems (CMS) and Learning Management Systems (LMS) especially Moodle and Drupal.


–       Theoretical and practical knowledge in strategic use of social networks, especially with google analytics.


–       Strong professional oral and writing skills, including the development of reports, oral presentations, and technical/persuasive documents related to VCPH activities for consideration at the highest levels of the Organization.


–       Ability to integrate managerial and administrative inputs into recommendations for decision-making process; ability to work independently and to manage multiple assignments simultaneously in a complex organizational environment.




Very good knowledge of English or Spanish with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.


IT Skills:


Demonstrated ability to effectively use current technology and software programs such as Microsoft Office Word, Excel, PowerPoint and Outlook. Theoretical and practical knowledge of hardware platforms, operational systems (Windows, MacOS, Linux, Unix), e-learning authoring software (Articulate Storyline, Rise, iSpring, Captivate), video editing software programs (iMovie, Final Cut Pro), graphics editor and design program (Illustrator, Photoshop), digital audio workstation (Audition), web development technologies (Browsers, HTML & CSS, Data formats) and video teleconferencing service (Teams, WebEx, Zoom). Practical knowledge to edit and assemble in different CMS and LMS. Experience as an editor in Moodle and Drupal.




Annual Salary: (Net of taxes)


USD $55,442.00




This vacancy notice may be used to fill other similar positions at the same grade level.


Only candidates under serious consideration will be contacted.


A written test may be used as a form of screening.


Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.


For information on PAHO please visit: http://www.paho.org


PAHO/WHO is an ethical organization that maintains high standards of integrity and accountability. People joining PAHO are required to maintain these standards both in their professional work and personal activities.


PAHO/WHO also promotes a work environment that is free from harassment, sexual harassment, discrimination, and other types of abusive behavior. PAHO conducts background checks and will not hire anyone who has a substantiated history of abusive conduct.


PAHO/WHO personnel interact frequently with people in the communities we serve. To protect these people, PAHO has zero tolerance for sexual exploitation and abuse. People who commit serious wrongdoing will be terminated and may also face criminal prosecution.


PAHO/WHO is committed to workforce diversity. PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.


PAHO offers an attractive compensation package including an annual net salary (subject to mandatory deductions for pension contributions and health insurance).  Other benefits include: 30 days annual leave, dependency benefits, pension plan and health insurance scheme.


All applicants are required to complete an on-line profile to be considered for this post.


Candidates must hold a permanent local working visa Panama of Panama City.


Candidates will be contacted only if they are under serious consideration.  A written test and/or interview will be held for this post. The post description is the official documentation for organizational purposes.


Panama City, Panama
This job has expired.