Job Overview
Part of the Processing team within IRC’s Resettlement, Asylum, and Integration (RAI) Department, the Central American Minors (CAM) Hotline provides reliable information about the CAM program to families across the US, El Salvador, Honduras, and Guatemala. At the CAM Hotline, we accompany applicants through the CAM process by answering their questions and elevating and resolving critical processing issues with the government. The Program Specialist will respond to client inquiries via phone, text, and email, tracking case progression trends.
The term for this position is three months, with a possible extension pending funding.
Major Responsibilities
Responsibilities include, but are not limited to:
Reporting Structure and Team Collaboration:
Other Internal and External contacts:
Job Requirements
Education:
Work Environment:
Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.