UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework.

The ICT Infrastructure team at UNV Information and Communications Technology Section (ICTS) is responsible for the operations of the data centre(s) and the provision of all ICT hardware, software, network, Azure Cloud Services and communications services to UNV HQ.

Under the supervision the ICT Infrastructure Team Leader, the ICT Infrastructure Analyst contributes to the planning and designing of the ICT infrastructure components for corporate UNV requirements, and provides technical   expertise in the design, implementation and oversight of initiatives driven by business needs.

• Contribute to the implementation of ICT infrastructure projects, ensuring full compliance with corporate information management and technology standards, guidelines and procedures for the technology environment;
• Conduct market research and analysis for the introduction of new technology for system updating and improvement;
• Provide inputs to the development and update of the ICT Infrastructure (Cloud & On-prem) annual plan and road map;
• Liaise with hardware and software vendors and with UNDP/UNICC to ensure that technology facilities are current and provide services that meet business and user requirements;
• Implement technology facilities to ensure backup, redundancy and disaster recovery provision;
• Keep abreast of technology industry trends and developments and implement upgrades or enhancements to meet business’ needs.

• Plan, install and maintain ICT server infrastructure (Linux – Windows – Routers – Switches – Firewalls) and ICT services;
• Administer Directory Services to actively maintain DNS, DHCP, Postfix, and Microsoft 365 identities;
• Manage VMWare & Hyper-V infrastructure and availability of virtual servers and their templates;
• Support management of Kubernetes and other Unified Volunteering Platform (UVP) deployment-related tasks and issues;
• Manage SAN/NAS storage infrastructure, Fiber Channel switches and Backup infrastructure;
• Plan, implement and improves the Monitoring system;
• Ensure data/media recoverability by implementing a consistent schedule of system backups and database archive operations;
• Monitor, Manage, and Maintain configurations & running cost forAzure cloud infrastructure
• Monitor, Manage, and Maintain configurations & running cost for Microsoft 365/Azure/Devops cloud Infrastructure-as-code using Terraforms
• Prepare and update system administration documentation and server operations manuals;
• Analyze performance problems and implements solution to enhance functionality, reliability and usability;
• Analyze critical infrastructure devices and systems for weaknesses, threats, vulnerabilities and controls;
• Maintain/document configuration management for all services.

• Provide support in ensuring that hardware and software platforms meet UNDP and UNV corporate standards and key business processes;
• Make recommendations on maintenance of equipment and acquisition of hardware supplies;
• Monitor personal computers running the software deploying system to ensure that software distributions are being delivered correctly, and manage software patch updates for all users;
• Perform third-level desktop troubleshooting in conjunction with the ICT Help Desk;
• Administer identities in multiple directories (Local AD, AAD, B2C, Microsoft 365, SalesForce);
• Coordinate user requests within existing UNV IT standards and procedures.

• Monitor the Hyprid computing resources to provide a stable and responsive environment;
• Contribute to the timely upgrade of LAN infrastructure and Internet connectivity to meet UNV requirements;
• Provide technical advice on network administration to other agencies as required and monitor preparation of bills for cost-recovery for the services provided;
• Plan, install and maintain Checkpoint firewalls, Checkpoint CloudGuard,  routers, switches, cabling system and patch panels;
• Design network architecture including, DMZ, ISP access, WAN, proxies and VLANs;
• Manage Virtual Private Network technology infrastructures, including site-to-site VPN, Remote Access VPN
• Coordinate with Common Services Unit, telecommunication providers and ISPs to manage Internet connectivity and service;
• Maintain and update network diagrams and network operations manuals;
• Monitor Hybrid IT infrastructure and services using Network Monitoring system in order to pro-actively troubleshoot system anomalies;
• Maintain wireless network infrastructure, meeting/events infrastructure, and common conference room facilities;
• Manage vendors and contractors to achieve desired results.

Business continuity and ICT security

• Ensure the protection of corporate electronic information stored on the hybrid cloud; preparation of statistical charts, tables and reports as required;
• Implement and maintain IT security systems, such as Azure Front-Door, Firewalls, IPS, Web-Filtering, Anti-Virus, CDN and Nessus security scans;
• Keep proper and complete documentation of all systems, implement and maintain change control procedures and update systems inventory as needed;
• Support the development and update of the ICT disaster recovery plan that serves as input into the UNV business continuity plan, ICT infrastructure and training plans. Follow up of implementation and testing;
• Develop test platforms of new technologies for eventual implementation.

Achieve Results

• Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively

• Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously

• Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility

• Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination

• Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner

• Demonstrates compassion/understanding towards others, forms positive relationship

Enable Diversity and Inclusion

• Appreciate/respect differences, aware of unconscious bias, confront discrimination

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system

• Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
• Ability to manage communications internally and externally, through media, social media and other appropriate channels

• Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed

• Ability to manage quality of IT services. ISO 9001, 20000. Certification in ITIL desirable.

• Ability to set-up, develop, support, and maintain applications. Expertise in Oracle Cloud, ServiceNow, SalesForce.com and Microsoft technology and assets.

• Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems

• Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems.
• Capability to keep UNDP/UNV systems and data safe.

• Only short-listed applicants will be contacted;
• The successful candidate will hold a UNDP letter of appointment;