Extended Term Consultant Knowledge Management Officer Job at World Bank-, Washington DC , United States
JOB DETAIL
Description
Are you a passionate advocate for education? Do you want to make a difference in the lives of children in the world’s poorest countries? The Global Partnership for Education Secretariat (GPE) would like to hear from you.
Who we are
GPE is a shared commitment to end the world’s learning crisis. It is the only global partnership and fund dedicated entirely to helping children in lower-income countries get a quality education, so they can unlock their potential and contribute to building a better world.
We bring together governments, teachers, civil society, donors, United Nations agencies, development banks, businesses and private foundations to achieve our shared vision that every child deserves to learn.
What we do
GPE currently supports over 90 low- and lower-middle-income countries to transform their education systems so that all children can get the education they need to thrive. We work where the needs are greatest and focus on reaching the children who are the most vulnerable, including girls, children with disabilities and those who live in countries characterized by extreme poverty or conflict.
How we work
Transforming education is about creating lasting changes and achieving impact at scale. GPE’s new strategic plan, GPE 2025, sets out to deliver this transformative change by convening partners, mobilizing funds and catalyzing reforms to help partner countries get more girls and boys in school, improve teaching and learning, and build equitable, inclusive and resilient education systems fit for the 21st century.
Our unique approach works. Since 2002, 160 million more children in GPE partner countries have set foot in classrooms for the first time, more than half of them girls. In 2020, GPE was also the largest provider of education grants in the global COVID-19 response, rapidly providing partner countries with vital resources to ensure that learning could safely continue.
Raise Your Hand
In July 2021, the Global Education Summit raised a record US$4 billion from donors for GPE’s Raise Your Hand campaign. This put GPE firmly on the path to achieving its fundraising target of at least $5 billion over the next five years to transform education systems in up to 90 countries and territories. At the Summit, Heads of State and Government from partner countries made historic commitments to domestic education financing and GPE also mobilized an unprecedented number of pledges from businesses, private foundations and development banks.
A fully funded GPE would enable up to 175 million children to learn and help get 88 million more girls and boys in school by 2025. In the longer term, this investment could add $164 billion to economies in GPE partner countries, lift 18 million people out of poverty, and protect 2 million girls from early marriage.
Governance and organizational arrangements
The GPE Board of Directors includes ministerial-level board members and alternates representing 20 constituencies that reflect the Partnership’s breadth. The Board Chair is HE President Jakaya Kikwete and the Board Vice Chair is Dr Susan Liautaud. The Board of Directors, with its three standing committees, provides policy and strategic oversight and approves or delegates funding decisions.
The GPE Secretariat, with over 300 employees and consultants hosted by the World Bank, is responsible for translating the policies and strategies set by the Board into practical support for partner countries, coordinating with diverse stakeholders and galvanizing global support for SDG4. The Secretariat’s headquarters are in the World Bank’s offices in Washington, D.C. and the European office is in Paris with a satellite office in Brussels. This is an international recruitment subject to compensation on the local pay scale for the selected duty station, and global mobility benefits may apply as per World Bank Group policy.
Job Description
As part of the KM/IT Team within the GPE Secretariat Operations Team, the GPE Knowledge Management Officer plays a key role in enhancing and promoting the systematic capture, curation, sharing, and application of knowledge across GPE Secretariat and partners. This role involves harmonizing knowledge management practices with GPE-specific custom IT solutions, based primarily, but not exclusively, on Microsoft 365 technologies, to streamline knowledge exchange, fostering a culture of learning and innovation that aligns with GPE’s business objectives. As a multifaceted position, the Officer acts as a KM community builder, learning facilitator, and content management strategist. The responsibilities of this role will range from knowledge management strategy to practical technical solutions.
GPE Knowledge Management Officer will actively engage with all GPE and World Bank stakeholders, such as Secretariat Board of Directors, managers, staff members, external partners, World Bank ITS, Office of Information Security, Data Privacy Office. This role demands exceptional communication and client-oriented skills, openness, and proactive attitude.
Duties and Accountabilities
Under supervision of the of the Senior Knowledge Management Officer, the incumbent will:
1. KM/IT Strategy, Policy, Operationalization:
• Support the development and implementation of the GPE Secretariat’s KM strategy, relevant policies, procedures, and annual work program.
• Ensure KM/IT initiatives align with organizational goals and deliver tangible results.
2. Knowledge Sharing and Collaboration:
• Identify knowledge needs within the Secretariat and provide services to foster knowledge sharing and collaboration.
• Facilitate knowledge sessions, workshops, communities of practice, staff onboarding/offboarding programs, and capture lessons learned and best practices.
• Integrate KM practices into GPE’s daily operations to ensure seamless knowledge flow.
3. Stakeholder Communication and Reporting:
• Engage with GPE stakeholders to identify gaps and business needs, supporting existing policies, practices, and solutions.
• Develop and deliver regular reports and updates to management and stakeholders on the IT/KM program’s progress and health.
• Ensure transparency and keep all relevant parties informed of KM initiatives and outcomes.
4. Information and Records Management:
• Lead efforts in information and records management, ensuring compliance with disclosure policies, proper classification, tagging, filing of documents, and adherence to records retention rules.
• Manage taxonomy projects and develop processes for systematic capture and dissemination of knowledge.
5. Internal KM Tools Management:
• Oversee and curate the creation, maintenance, and support for the Secretariat’s SharePoint-based intranet and other internal collaboration tools.
• Manage governance, permissions, and provide staff support on these platforms.
6. Automation and Productivity Platforms:
• Contribute to the development, deployment, and support of solutions based on Microsoft Power Automate Platform (PowerApps, Flow, PowerBI), enhancing operational efficiency.
7. Emerging Technologies Deployment:
• Explore and deploy AI and other emerging technologies within the KM/IT space, aligning with the Secretariat’s Digital Transformation initiatives.
8. Industry Trend Analysis and Implementation Support:
• Monitor trends in KM, IT, AI, and related fields, assess their applicability to GPE, and support the implementation of new technologies or practices.
9. Support to Team Lead and IT/KM Team:
• Assist the team lead and IT/KM Team in managing and monitoring the team’s ongoing work program, contributing to strategy, planning, and execution as required.
10. Ad Hoc Support:
• Provide support to other Digital Transformation initiatives and perform other ad hoc tasks within the IT/KM team as needed.
Qualifications
Educational and Experience Requirements:
• Bachelor’s or master’s degree in information systems, Knowledge Management, Computer Science, Library Science, or a related field.
• Minimum of 5 years of experience in relevant fields such as knowledge management, information architecture, or business analysis.
Certifications (Optional but Preferable):
• Project management (e.g., PMP, PRINCE2, Agile)
• Knowledge management
• Change management (e.g., Prosci)
• Microsoft Certified: Power Platform Fundamentals/Associate/Expert
Skills and Competencies:
• Outstanding verbal, written, and digital communication skills to advise, resolve issues, drive knowledge-sharing initiatives and build strong culture of knowledge sharing.
• Adaptability in communication style for different audiences.
• Demonstrated experience in KM, IT project management, or similar roles within large organizations.
• Proficiency with Microsoft 365 tools (OneDrive, SharePoint Online, Microsoft Power Platform, Teams, Forms, Outlook, Engage/Viva, Planner/To-do, OneNote, Loop, Copilot).
• Strong active listening and inclusive dialogue skills.
• Conflict resolution and negotiation skills.
• Cross-cultural communication and relationship-building experience.
• Leadership in collaborative settings.
• High emotional intelligence.
• Analytical and problem-solving skills.
• Commitment to continuous learning.
• Ability to identify and assess new trends in KM and IT.
• Experience deploying AI and emerging technologies in KM/IT.
Additional Experience:
• Monitoring and evaluation of KM initiatives.
• Explicit experience in change management.
Selection Criteria
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• Master’s degree or equivalent combination of education and minimum of 5 years relevant experience in areas such as knowledge management, information architecture, business analysis, planning, and implementation of KM solutions in a SharePoint Online and Office 365 environment or other related fields.
• Strong knowledge of modern knowledge management and information architecture concepts, and hands-on experience in supporting the development and adoption of KM policies and practices.
• Strong communication and interpersonal skills to effectively communicate and engage with over 300 GPE staff/consultants, top management, and WBG Information and Technology Solutions Office to advise, resolve issues, drive knowledge-sharing initiatives, and build a strong culture of knowledge sharing.
• Strong knowledge and hands-on experience with SharePoint Online at the site/site collection owner/administrator level, managed metadata maintenance, and search optimization.
• Strong knowledge and hands-on experience with the Microsoft Office 365 platform, including OneDrive, Teams, Yammer, and its integration with SharePoint and Microsoft Power Automate Platform (PowerBI, Power Automate, PowerApps). Knowledge of CISCO Webex and Zoom video conferencing platforms is preferred.
• Practical knowledge of project management concepts and ability to contribute to project design, development, and implementation monitoring.
• Ability to work independently on specific tasks and projects.
World Bank Group Core Competencies
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