Junior Administrator, Fundraising Systems – New York, United States

Action Against Hunger leads the global movement to end hunger. We innovate solutions, advocate for change, and reach 28 million people every year with proven hunger prevention and treatment programs. As a nonprofit that works across 55 countries, our 8,990 dedicated staff members partner with communities to address the root causes of hunger, including climate change, conflict, inequity, and emergencies. We strive to create a world free from hunger, for everyone, for good.

Action Against Hunger USA is part of the Action Against Hunger International network. As an independent NGO, Action Against Hunger USA currently manages operations in 8 countries: Kenya, South Sudan, Somalia, Tanzania, Uganda, Ethiopia, Zambia and Haiti.

Job Summary

The Junior Fundraising Systems Administrator will be a support team member, responsible for executing on day-to-day administration of ACF’s Salesforce platform, helping to ensure smooth operations of systems, and supporting the optimization of workflows for the team through automation. The Junior Administrator will work on configuration, support, maintenance, and improvement of the database architecture, integrations, and automation.

The Junior Administrator will collaborate with and support the Fundraising Systems and Data Governance Officer to ensure systems and data structures align with organizational and departmental policies and best practices.

Purpose: This role is the administrator and maintainer for systems and tool used by fundraising teams, including the Salesforce Nonprofit Cloud environment, data structures and configuration, and implementing improvements of all fundraising systems needed to support critical functions across the External Relations department.

Engagement: This position reports directly to the Associate Director, Fundraising Systems, and works closely with the Fundraising Systems and Data Governance Officer. They will engage with other members of the External Relations department to support fundraising systems utilized by the teams.

Delivery: The Junior Administrator assists with fundraising systems needs. This role will maintain the effective and proper use of our fundraising systems, including timely and accurate support, troubleshooting, and implementation.

Essential Job Duties

Systems Administration

• Support the team as system administrator for the Salesforce Nonprofit Cloud environment, Salesforce Marketing Cloud Account Engagement, and other tools used by the private fundraising team, such as Basecamp, Bitwarden, and Funraise
• As system administrator, troubleshoot issues and errors, test and monitor system performance, manage user roles and security permissions, set up and maintain workflow rules and configuration as directed
• Act as first point of contact with Salesforce representatives and escalate issues as needed.
• Research, install, and maintain appropriate applications from the AppExchange
• Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate
• Document customizations made in Salesforce
• Regularly audit data entered by the Gift Processing Associate(s) and other External Relations staff and flag any discrepancies in data accuracy and adherence to data governance policies and procedures
• Maintain data hygiene and cleanliness

Systems Support, Integrations and Automations

• Implement plans to automate processes using Salesforce tools such as process builder, flow automation, validation rules
• Support Salesforce integrations with other tools and applications, such as Mogli, PowerBI, Funraise, and the organization enterprise Microsoft environment
• Work closely with the Development Operations Associate to create and maintain reporting and analytics in PowerBI and Salesforce

Staff Training and Skill Development

• Support and facilitate training for new users on all fundraising systems
• Provide ongoing training for existing users for new features, and grow the Salesforce skillset across the External Relations team

Other duties as required

• Participate in key Fundraising Systems team project

Physical Demands

• While performing the duties of this job, the employee is required to sit for long periods and to concentrate on work, including typing, and turn out heavy volumes of work accurately, within short time frames under stressful situations in the context of a moderately noisy office with interruptions.
• To travel to the field, the employee must attest to a level of physical fitness capable of enduring physically difficult, highly stressful situations which may include the necessity to walk long distances, to eat a limited diet and/or to reside in potentially uncomfortable housing or tents.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions, Travel and Environment

• The duties of the job require regular job attendance at least five days per week. Must be available to work outside normal office hours or on the weekends as required by contact with the missions, mission security, or other obligations.
• Must be able to travel as required for standard domestic and international business travel as well as to the missions if appropriate. While visiting the field, the employee may be exposed to precarious settings under high security risks and/or very basic living conditions and outside weather conditions, as well is to infectious diseases.

Gender Equality Commitments & Zero Tolerance to Abuse

• Foster an environment that reinforces values of people of all genders equal access to information.
• Provide a work environment where people of all genders must be evaluated and promoted based on their skills and performance.
• Promote a safe, secure, and respectful environment for all stakeholders, particularly for children, beneficiaries, and members of staff.
• Help to prevent any type of abuse including workplace harassment and sexual abuse and exploitation.
• Respect beneficiaries’ women, men, children (boys and girls) regardless of gender, sex orientation, disability, religion, race, color, ancestry, national origin, age, or marital status.
• Value and respect all cultures.

Required Qualifications

• 3-4 years of related experience, which may include Salesforce, systems administration, fundraising database experience, operations support, project management, and/or other relevant experience
• Bachelor’s Degree required
• Salesforce Admin (ADM201 and ADM211) certified is a plus but not required

Required Skills & Experience

• Strong Salesforce interest and ability to quickly master new technology.
• Business analysis skills, with the ability to be open to team feedback for needed changes, implement new businesses processes, and execute on optimal technical solutions on development roadmap.
• Adept project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests.
• Ability to trouble shoot and communicate about technical issues with non-technical team members who are experiencing issues.
• Creative and analytical thinker with strong problem-solving and troubleshooting skills.
• Brings a mindset of continuous improvement
• Passion and interest for Action Against Hunger’s mission
• Familiarity with Salesforce best practices and functionality preferred.
• Familiarity with the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity a plus.
• Prior experience working with nonprofit donor data is preferred.