Background

As the United Nations lead agency on international development, UNDP works in 170 countries and territories to eradicate poverty and reduce inequality. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities, and to build resilience to achieve the Sustainable Development Goals. Our work is concentrated in three focus areas: sustainable development, democratic governance and peace building, and climate and disaster resilience.

UNDP connects countries to the knowledge, resources, and networks they need to achieve development breakthroughs. Our work is summed up in our six signature solutions, adapted to context and powered by three potent enablers for greater impact. Responding in an integrated and coherent manner, we are determined to end poverty and hunger, protect the planet from degradation, ensure that all people have prosperous lives, with growth that occurs in harmony with nature, and to foster peaceful and inclusive societies. We are committed to mobilizing the means to implement the 2030 Agenda through a revitalized Global Partnership for Sustainable Development, based on a spirit of strengthened global solidarity.

UNDP has supported the Government and people of Liberia in their efforts to reduce poverty and inequality in a bid to attain sustainable development since 1977. This has been done by among other things strengthening and reforming governance institutions to be inclusive and participatory, developing the necessary regulatory frameworks, upholding human rights, and supporting growth of the private sector and civil society. Our United Nations identity ensures neutrality and respect for people’s choices. Transparency and accountability in operations makes us a trusted partner for national and international development stakeholders.

UNDP encourages and enables collective intelligence, collaboration, integration, critical thinking and thought leadership. We mainstream innovation, digitalization opportunities, gender equity and diversity/inclusion principles in all aspects of our work. Our staff consistently strive for excellence, effectiveness, efficiency and inclusion across all areas of work.

In close cooperation with the UNDP Programme teams and other Country Office units, the Operations team supports the UNDP Country Office and programme implementation through the provision of relevant and timely procurement, finance, ICT and digital services, General Administration services, and Human Resources support. This includes a focus on collaboration, innovation, speed and administrative efficiency as well as advisory services for enhanced planning. The unit contributes to a collective engagement with other teams, partners and UN Agency clients to offer timely, well-planned and efficient services that meet the standard and requirements of UNDP policies and procedures.

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Job Purpose 

Under the guidance and direct supervision of the ICT Specialist/Analyst or Associate, the ICT Support Assistant provides ICT and administrative support services to the ICT unit and daily technical support to users of information management tools and technology infrastructure. The ICT Support Assistant promotes a client-oriented approach.

The ICT Support Assistant works in close collaboration with Agencies and Units that UNDP is providing technical support and services.

Improved user support using digital platforms and technologies for a more efficient working environment

The ICT Unit objective is to provide operational support in the areas categorized in four main groups, as demonstrated below.

Duties and Responsibilities

•            Implementation of ICT management systems and digital strategies

•            Effective functioning of the CO hardware and software packages

•            Support to networks administration

•            Provision of administrative support

•            Facilitation of knowledge building and knowledge sharing

•            Compliance with corporate information management and technology standards, guidelines, and

procedures for the CO technology environment..

•            Provision of inputs to the CO administrative business processes mapping and implementation of

the internal standard operating procedures (SOPs).

Provision of inputs to preparation of results-      oriented workplace.

•            Performance of specific technical functions, including changing of hardware electronic

components (disks, memories, network wiring, power sources, etc.) and routine repairs of

equipment.

•            Printer maintenance and servicing

•            Assistance in the installation of commercial and in-house developed software and related

upgrades

•            Assistance in upgrading patch and anti-virus programs on a timely basis.

•            Monitoring of file server traffic, usage and performance on a frequent and regular basis.

•            Support to users in backing up and restoring their files, as well as in virus detection, removal, and

prevention.

•            Assistance in troubleshooting and monitoring of network problems in UN agencies.

•            Response to user needs and questions regarding network access and other technical support.

o          Assistance in backup and restoration procedures in OneDrive for Business

•            Participation and assistance in the organization of training for the CO staff on ICT issues.

•            Sound contributions to knowledge networks and communities of practice.

•             Institutional Arrangement

Under the direct supervision of the ICT / LAN Manager and the overall supervision of the Operations Specialist, the incumbent is responsible for providing ICT support and service to UNDP and Supported UN Agencies under the common service arrangements within and outside of the UN building. He reports to Supervisor, on the proper delivery of related IT support service.

Competencies

Required Skills and Experience

• Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.
• Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
• Learn Continuous LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
• Adapt with Agility LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.

• Act with Determination LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.
• Engage and Partner Level 1: Demonstrates compassion/understanding towards others, forms positive relationships.
• Enable Diversity and Inclusion Level 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.

Cross-Functional & Technical competencies

Business management: Digital Awareness and Literacy

• Supports implementation of ICT management systems and strategies, focusing on the achievement of the following results:
• Compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
• Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
• Provision of inputs to preparation of results-oriented workplace.

• Ensures effective functioning of the CO hardware and software packages:

• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs of equipment.
• Printer maintenance and servicing
• Assistance in the installation of commercial and in-house developed software and related upgrades
• Assistance in upgrading patch and anti-virus programs on a timely basis.
• Monitoring of file server traffic, usage and performance on a frequent and regular basis.
• Support to users in backing up and restoring their files, as well as in virus detection, removal, and prevention.

• Provides administrative support, focusing on achievement of the following results:
• Maintenance of an up-to-date inventory of software and hardware.
• Maintenance of a library of ICT related reference materials.
• Maintenance of the filing system ensuring safekeeping of confidential materials.
• Provision of ICT support to key events and workshop.
• Provide needed support to Asset Management Team
• Ensure of Routine backup system for the data safety
• Provide first line of support to CO and common service users
• Provide basic training for user
• Provide ICT support to sisterly Agencies

• Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:
• Participation and assistance in the organization of training for the CO staff on ICT issues.
• Sound contributions to knowledge networks and communities of practice
• Work with communication and other units to improve information sharing unit SharePoint,
• Television and corporate applications
• Ability to Use MS Teams, OneDrive and SharePoint Online

  Education

• Secondary Education with with at least 5 years or BSc with additional
• 2 years of experience in hardware and software management and application, Microsoft Certified Professional (MCP) required Cisco Network Administrator and other relevant recognized certification.

Experience

• Minimum of 5 years progressively responsible network administration, support to the management of hardware and software platforms, telecommunications facilities, and knowledge of Windows and MS Office-based packages/applications
• 2 years of experience is required with Bachelor’s degree.

Desired additional skills and competencies

• Experience in hardware and software management and application, Microsoft Certified Professional (MCP) required Cisco Network Administrator and other relevant recognized certification
• Knowledge of Cisco Meraki, video, and telecom conferencing equipment is key.
• Printers’ repairs and maintenance is an added advantage
• Performance of specific technical functions, including changing of hardware electronic components (Cartridge, RJ-45, network cabling, power sources, etc.) and routine repairs of equipment
• Experience in the Maintenance of an up-to-date inventory of software and hardware.
• Experience in Printer maintenance and servicing, including network maintenance

Language Requirement English