In addition to supporting the use of OpenBoxes, the Specialist will support PIH-SL operations team members with optimizing the use of other electronic systems such as Microsoft Office 365 and CMMS work order software system. The Specialist will also partner with PIH’s Monitoring and Evaluation (M&E) team to implement data quality measures and data analysis using operations data to inform decision making.

• Monitor the OpenBoxes helpdesk and respond promptly to all bug reports or requests for assistance
• Configure the software as requested, including creating new users, locations, and products

• Regularly solicit feedback from users across all PIH-supported facilities in Liberia, and send feedback to the OpenBoxes global support team
• Analyze OpenBoxes data to proactively identify and lead opportunities for improvement through user training and data management/cleaning

OpenBoxes Training and Documentation (40%):

• Develop an onboarding plan for new users of OpenBoxes
• Manage the training of new users in OpenBoxes, and conduct regular refresher trainings for all users
• Support the development of training documentation for OpenBoxes globally by documenting features in the OpenBoxes wiki and developing short training videos

Technically:

Software testing and implementation (10%)

• Assist with configuration and testing of new features
• Prepare data imports for implementation of OpenBoxes at new facilities
• Create implementation work plans and travel to implement OpenBoxes or new features at PIH-supported sites in Liberia

General Operations Systems Support (20%)

• Provide user support for digital tools used by operations team members, including Microsoft Teams and PowerBI
• Support the implementations of new software systems within the operations team as needed. This could include systems related to biomedical and facilities maintenance and medication dispensing
• Ensure electronic systems are well-integrated into daily operations processes
• Ensure PIH stakeholders outside of the operations team understand how operations systems align with and support their work
• Promote the use of operations data for decision making by working with PIH leadership and M&E colleagues to conduct and use data analyses

Partners In Health (PIH) is an international health organization relentlessly committed to improving the health of the poor and marginalized. PIH partners with local governments to build local capacity and works closely with impoverished communities to deliver high-quality health care, address the root causes of illness, train providers, advance research, and advocate for global policy change. Our delivered services in the field are based in our partnership with the Governments and Ministries of Health and the support to education, training and mentorship to Health care workers and students is one of our pillars for the Health care system strengthening.

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Liberia and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world.

Our Work In Liberia:

Partners In Health (PIH) began supporting the government of Liberia in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health (MOH), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Liberia, from the community level to the health center and to referral hospitals.