WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

We are seeking to fill the position of Logistics Associate G6 (Customer service), based in the UNHRD Malaysia.

Applicants must reside within commuting distance to the office location in the duty station and must be Malaysian Residents holding a valid passport and/or identity card, or a valid Resident. Permit to work and live in the country.

Please note that this vacancy announcement is being issued internally and externally.

ORGANIZATIONAL CONTEXT

Global hunger has reached alarming levels in 2022, and WFP, the Nobel Peace Prize winner in 2020, remains dedicated and committed to address this global food crisis. The United Nations Humanitarian Response Depot (UNHRD) is a network of strategically located hubs established to support humanitarian organizations and the broader international community in responding to emergencies and crises. UNHRD provides essential services such as storage, easy access to critical supplies, and technical assistance. As a team member of the UNHRD Hub based in Subang station (United Nations Humanitarian Response Depot, Subang, Lot 14104 (PT 12136), Jalan TUDM, Seksyen U7, 40150 Shah Alam, Selangor, Malaysia) you will contribute to managing logistics and warehouse management services effectively, maintaining high standards of accuracy and compliance in all activities.

JOB PROFILE

To provide specialized support functions and/or supervise staff performing standard logistics/supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities and to coordinate and guide the execution of customer service tasks to enable efficient and effective delivery of service requests.

KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive)

1. Coordinate requests throughout the supply chain process and ensure timely delivery of commodities and supplies to authorized partners and destinations. Maintain effective communication with relevant stakeholders to ensure smooth and efficient operations. Proactively identify, resolve, and/or provide recommendations on specialized queries/requests with a client-focused mindset.
2. Provide specialized support to logistics operations and activities, ensuring the effective predisposition and delivery of emergency items to meet the customer’s requirements. Contribute to the effective delivery of humanitarian assistance and logistics support in the UNHRD Hub.
3. Support with predictive analyses to anticipate requests of the different partners based on the evolving humanitarian needs. Ensure UNHRD has sufficient predisposed emergency kits/items to meet anticipated customers’ request.
4. Monitor inventory management processes and track trends to ensure accurate stock records. Coordinate the maintenance of records and databases.
5. Work closely with the other hub team members to ensure customers’ request and expected timelines can be met. Collaborate with warehouse staff to optimize effective operational planning, storage and handling processes.
6. Ensure coordination and alignment with the Hub teams, manage key accounts, and maintain customer satisfaction, ensuring accurate and timely information sharing.
7. Identify evolving client needs, recommending changes for process improvement in customer service. Continuously seek opportunities and actively contribute to efforts to enhance customer service procedures and tools through increased digitalization.
8. Other duties as required.

SPECIFIC POST REQUIREMENTS (As required by the Hiring Manager)

Essentials:

• Experience in using logistics software and supply chain management software i.e.SAP, excel, word etc.
• Experience with warehouse and inventory management
• Excellent detail-oriented and problem-solving skills in managing logistics and customer service information.
• Excellent quality Customer Service and organizational skills to meet client’s needs.
• Excellent analytical skills.

Desirables:

• Knowledge of another UN language at B level is an advantage.
• Experience working in a United Nations common system, international or non-governmental organization.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE

Education: Completion of secondary school education. Additional training in logistics, supply chain management, or related field is desirable.

Language: Fluent in English and Bahasa Malaysia, both oral and written

Experience: Minimum 6 years of experience in logistics, supply chain management, warehouse management.

Skills and Knowledge:

• Ability to work under pressure and consistency in delivering quality work.
• Ability to provide high-quality services and to meet client’s needs.
• Takes initiative and uses sound judgment to address and resolve issues
• Intercultural awareness and competence to collaborate effectively and respectfully with colleagues from diverse background/nationality/ages and belief to achieve organizational goals

WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR as outlined in the Generic Job Profile “Logistics Associate G6” apply.

TERMS AND CONDITIONS

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience. Please visit the following website for detailed information on working with WFP “ http://www.wfp.org Click on: “Our work” and “Countries” to learn more about WFP’s operations.

Applicants must be:

• Malaysian Residents holding a valid passport and/or identity card, or a valid Resident Permit to work and live in the country; and
• Reside within commuting distance (100-kilometer radius or distance that can be covered within 1.5 hours by car or public transport under average conditions of traffic, weather, and roads) to the office location at the duty station (United Nations Humanitarian Response Depot, Subang, Lot 14104 (PT 12136), Jalan TUDM, Seksyen U7, 40150 Shah Alam, Selangor, Malaysia)

Please note that applications should be sent in English. Only applications received in English will be considered.

Deadline: 28 June 2024

Ref. VA: 833583

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service